DEPARTMENT/LOCATION: Food & Beverage
RESPONSIBLE TO: Duty Manager
Key Responsibilities:
- Assist in setting up banquet halls and event spaces according to specifications.
- Serve food and beverages to guests, ensuring a high standard of service.
- Collaborate with kitchen staff to ensure timely serving of meals and adherence to hygiene standards.
- At all times conduct yourself in a professional and courteous manner
- Ensure customer satisfaction throughout their dining experience with us.
- Manager/Supervisor to be informed of special requirements or difficulties.
- To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
- To actively participate in any training and personnel exercises designed to improve standards and performance levels.
- To carry out the hotel’s customer relation policy.
- To communicate hotel services to guest as required.
- To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately.
- To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
- To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)