Ø  To ensure the smooth running of all events in the Convention Centre.

Ø  To ensure customer satisfaction throughout the organisation and running of all events and banquets.

Ø  To be fully familiar with the complaints procedure and that complaints are dealt with in a courteous and sympathetic fashion and reported to the Duty Manager if necessary.

Ø  To deal with and report any guest’s complaints or problems to the hotel Operations Manager or General Manager

Ø  Make personal contact with event organisers and assist with any requests.

Ø  Report for duty on time and presented in full uniform.

Ø  To ensure the team are presented in accordance with the hotels grooming and hygiene policy and that full uniform including name badge is always worn.

Ø  To represent the hotel and the company in a professional manner.

Ø  To be fully aware of the hotel’s products and services and those of the competitive set.

Ø  Understanding of the hotel’s seasonality and periods of high demand.

Ø  Responsibility for the training employees.

Ø  Create and update a training plan for all new employees.

Ø  To ensure customer service is consistent throughout the department.

Ø  To prepare effective rosters which match the business level of the Convention Centre and shifts are distributed.

Ø  To co-operate with colleagues and other departments to ensure the best possible service.

Ø  To comply with all accounting procedures as defined by the accounts department.

Ø  Review function sheets on daily and weekly basis and ensure any discrepancies are identifies prior to the function/event.

Ø  Maintain good relationships and clear communications with AV providers.

Ø  Co Ordinate all food requirements with the kitchen, including accurate headcounts for preparation and plating.

Ø  Co Ordinate the ordering of all bar stock and communication of upcoming events and requirements to the purchasing department.

Ø  Assign areas of responsibility to supervisors.

Ø  Communicate with the HR department in terms of recruitment needs, performance issues and employee grievances.

Ø  Ensure HR procedure is followed for anyone exiting the company.

Ø  Observe service standards and report back to C&B assistants providing corrective training where necessary.

Ø  Responsible for labour costs within the department.

Ø  Carry out Responsible Serving of Alcohol training with all employees and ensure all employees are aware of the regulations as set out in the Intoxicating Liquor Act.

Ø  Ensure routine cleaning of all areas of the Convention Centre ensuring tables and chairs are in good repair.

Ø  Create cleaning schedules for the department.

Ø  Maintain cleaning programme in operation.

Ø  Note and report maintenance needed to the Maintenance Manager.

Ø  Secure keys, be fully aware of the key security policy.

Ø  When dealing with cash, you must always carry out the correct cash handling procedures, as set out by the hotel.

Ø  Provide training to the team on the company’s cash handling procedures.

Ø  Your primary goal always must be Customer Care

Ø  To ensure a high standard of personal hygiene

Ø  To carry out the hotels customer relation policy.

Ø  Ensure full knowledge with all hotel facilities, including opening and closing times and promote these facilities at every opportunity.

Ø  Ensure that eating and drinking is confined to the staff canteen only.

Ø  To participate in all training programmes scheduled for you.

Ø  To participate in daily ‘10 minute’ standards training.

Ø  Be fully familiar with all Personnel policies and procedures as set out in the Company Staff Handbook and to always abide by these.

Ø  To ensure all employees always follow company procedures.

Ø  To create and maintain departmental SOP’s

Ø  To always maintain departmental standards.

Ø  To attend and support hotel and departmental meetings as requested.

Ø  To participate in job chats and performance appraisals.

Ø  To assist with meeting rooms set-up and service when requested.

Ø  It is agreed that flexibility of employees is fundamental to the Hotel’s ongoing progress.  It is agreed that flexibility within each job category/functional area will be required by the Company and that there is full inter-changeability between all jobs in so far as is reasonably practicable.

Ø  Secure and record lost and found property, following the correct procedures.

Ø  Review each function noting any problems or areas for improvement. Propose solutions.

Ø  Conduct pre function briefings.

Ø  Responsible for control and maintenance of all service equipment.

Ø  Place orders for any service equipment the needs to be replaced.

Ø  Liaise with maintenance, where applicable, on the smooth running and auditing

of the hotels AV equipment and department.

Ø  Ensure all C&B Porters are trained in AV operations and set up.

Ø  Responsible for the maintenance and discipline throughout the department.

Ø  Ensure open communication is maintained at all times with all departments.

HEALTH & SAFETY

Ø  To fulfil your obligations under the Health & Safety legislation and any revisions or additional legislation made thereto.

Ø  To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.

Ø  To keep work area tidy and safe and report any hazard, loss or damage to management.

Ø  To be aware of trained first-aid personnel on the premises and the location of first aid box.

Ø  To observe all safety rules and procedures, including those laid down in the Safety Statement.

Ø  To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.

Ø  To participate in all Health and Safety training scheduled for you.

Ø  To inform Management immediately if you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.

Ø  To carry out duty management shifts as required.

Ø  To ensure the smooth running of all events in the Convention Centre.

Ø  To ensure customer satisfaction throughout the organisation and running of all events and banquets.

Ø  To be fully familiar with the complaints procedure and that complaints are dealt with in a courteous and sympathetic fashion and reported to the Duty Manager if necessary.

Ø  To deal with and report any guest’s complaints or problems to the hotel Operations Manager or General Manager

Ø  Make personal contact with event organisers and assist with any requests.

Ø  Report for duty on time and presented in full uniform.

Ø  To ensure the team are presented in accordance with the hotels grooming and hygiene policy and that full uniform including name badge is always worn.

Ø  To represent the hotel and the company in a professional manner.

Ø  To be fully aware of the hotel’s products and services and those of the competitive set.

Ø  Understanding of the hotel’s seasonality and periods of high demand.

Ø  Responsibility for the training employees.

Ø  Create and update a training plan for all new employees.

Ø  To ensure customer service is consistent throughout the department.

Ø  To prepare effective rosters which match the business level of the Convention Centre and shifts are distributed.

Ø  To co-operate with colleagues and other departments to ensure the best possible service.

Ø  To comply with all accounting procedures as defined by the accounts department.

Ø  Review function sheets on daily and weekly basis and ensure any discrepancies are identifies prior to the function/event.

Ø  Maintain good relationships and clear communications with AV providers.

Ø  Co Ordinate all food requirements with the kitchen, including accurate headcounts for preparation and plating.

Ø  Co Ordinate the ordering of all bar stock and communication of upcoming events and requirements to the purchasing department.

Ø  Assign areas of responsibility to supervisors.

Ø  Communicate with the HR department in terms of recruitment needs, performance issues and employee grievances.

Ø  Ensure HR procedure is followed for anyone exiting the company.

Ø  Observe service standards and report back to C&B assistants providing corrective training where necessary.

Ø  Responsible for labour costs within the department.

Ø  Carry out Responsible Serving of Alcohol training with all employees and ensure all employees are aware of the regulations as set out in the Intoxicating Liquor Act.

Ø  Ensure routine cleaning of all areas of the Convention Centre ensuring tables and chairs are in good repair.

Ø  Create cleaning schedules for the department.

Ø  Maintain cleaning programme in operation.

Ø  Note and report maintenance needed to the Maintenance Manager.

Ø  Secure keys, be fully aware of the key security policy.

Ø  When dealing with cash, you must always carry out the correct cash handling procedures, as set out by the hotel.

Ø  Provide training to the team on the company’s cash handling procedures.

Ø  Your primary goal always must be Customer Care

Ø  To ensure a high standard of personal hygiene

Ø  To carry out the hotels customer relation policy.

Ø  Ensure full knowledge with all hotel facilities, including opening and closing times and promote these facilities at every opportunity.

Ø  Ensure that eating and drinking is confined to the staff canteen only.

Ø  To participate in all training programmes scheduled for you.

Ø  To participate in daily ‘10 minute’ standards training.

Ø  Be fully familiar with all Personnel policies and procedures as set out in the Company Staff Handbook and to always abide by these.

Ø  To ensure all employees always follow company procedures.

Ø  To create and maintain departmental SOP’s

Ø  To always maintain departmental standards.

Ø  To attend and support hotel and departmental meetings as requested.

Ø  To participate in job chats and performance appraisals.

Ø  To assist with meeting rooms set-up and service when requested.

Ø  It is agreed that flexibility of employees is fundamental to the Hotel’s ongoing progress.  It is agreed that flexibility within each job category/functional area will be required by the Company and that there is full inter-changeability between all jobs in so far as is reasonably practicable.

Ø  Secure and record lost and found property, following the correct procedures.

Ø  Review each function noting any problems or areas for improvement. Propose solutions.

Ø  Conduct pre function briefings.

Ø  Responsible for control and maintenance of all service equipment.

Ø  Place orders for any service equipment the needs to be replaced.

Ø  Liaise with maintenance, where applicable, on the smooth running and auditing

of the hotels AV equipment and department.

Ø  Ensure all C&B Porters are trained in AV operations and set up.

Ø  Responsible for the maintenance and discipline throughout the department.

Ø  Ensure open communication is maintained at all times with all departments.

HEALTH & SAFETY

Ø  To fulfil your obligations under the Health & Safety legislation and any revisions or additional legislation made thereto.

Ø  To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.

Ø  To keep work area tidy and safe and report any hazard, loss or damage to management.

Ø  To be aware of trained first-aid personnel on the premises and the location of first aid box.

Ø  To observe all safety rules and procedures, including those laid down in the Safety Statement.

Ø  To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.

Ø  To participate in all Health and Safety training scheduled for you.

Ø  To inform Management immediately if you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.

Ø  To carry out duty management shifts as required.