REPORTS TO:     Store Manager (SM)

PURPOSE OF JOB

Confidently delivers the perfect cup of coffee to every customer with a genuine smile.

KEY RESPONSIBILITES AND DUTIES

Your customer

To produce and prepare all products as set out in line with brand excellence standards.

Always maintain cleanliness and health and safety in store as set out in the safety log book.

To deliver the highest level of customer service that encourages positive sales and customer feedback.

To be knowledgeable and confident about all products and answer any customers queries, suggestive selling, and upselling as part of the ordering process.

Safely and accurately maintain stock.

Drive sales by replenishment of displays and fridges in line with Company guidelines and planograms.

Operate the till in line with brand till operation and cash handling procedures.

To maintain customer areas to Company standards.

Your team

To attend team meetings as required.

To pass all Company required training for this position.

To attend work for your designated shifts.

experience

Experience of having worked as part of a team and in a customer facing environment.

SKILLS AND COMPETENCIES

Friendly and approachable.

Ability to communicate and work confidently as part of a team or individually.

Cares about the team and customers; and treats others the way they would want to be treated.

Perform varying duties and ability to multi task-flexible approach.

Flexible, and willingness to deliver results by exceeding expectations.

Willingness to learn.

Presenting a professional image always.

Communicates confidently with the team.

Arrive for your scheduled shift on time with a positive attitude.

Reliable and committed.

Ability to use initiative, and work with little supervision.

NB: This job description is not exhaustive, and the employee will be required to perform other duties from time to time, as assigned by the employer.

REPORTS TO:     Store Manager (SM)

PURPOSE OF JOB

Confidently delivers the perfect cup of coffee to every customer with a genuine smile.

KEY RESPONSIBILITES AND DUTIES

Your customer

To produce and prepare all products as set out in line with brand excellence standards.

Always maintain cleanliness and health and safety in store as set out in the safety log book.

To deliver the highest level of customer service that encourages positive sales and customer feedback.

To be knowledgeable and confident about all products and answer any customers queries, suggestive selling, and upselling as part of the ordering process.

Safely and accurately maintain stock.

Drive sales by replenishment of displays and fridges in line with Company guidelines and planograms.

Operate the till in line with brand till operation and cash handling procedures.

To maintain customer areas to Company standards.

Your team

To attend team meetings as required.

To pass all Company required training for this position.

To attend work for your designated shifts.

experience

Experience of having worked as part of a team and in a customer facing environment.

SKILLS AND COMPETENCIES

Friendly and approachable.

Ability to communicate and work confidently as part of a team or individually.

Cares about the team and customers; and treats others the way they would want to be treated.

Perform varying duties and ability to multi task-flexible approach.

Flexible, and willingness to deliver results by exceeding expectations.

Willingness to learn.

Presenting a professional image always.

Communicates confidently with the team.

Arrive for your scheduled shift on time with a positive attitude.

Reliable and committed.

Ability to use initiative, and work with little supervision.

NB: This job description is not exhaustive, and the employee will be required to perform other duties from time to time, as assigned by the employer.