Deputy General Manager

At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

RBH is delighted to be managing the brand-new Courtyard by Marriott Sheffield, set to open in 2025. This state-of-the-art property will combine Marriott’s global reputation for service excellence with the vibrant energy of Sheffield. Featuring modern guest rooms, a stylish bar and restaurant, and exceptional meeting spaces, this hotel is set to become a hub for business and leisure travellers alike.

This is an exciting opportunity to step into a leadership role supporting the General Manager in the pre-opening phase and daily operations of this flagship property.

Key responsibilities:

• Act as the hotel’s operational leader, ensuring all departments run seamlessly and deliver exceptional guest experiences.
• Support the General Manager in pre-opening activities, including recruitment, operational setup, and brand standard implementation.
• Take ownership of daily operations, including front-of-house, housekeeping, and F&B, ensuring smooth and efficient service delivery.
• Work closely with department heads to maintain consistent quality and align team goals with the overall business strategy.
• Monitor operational performance, addressing areas of improvement and celebrating successes.
• Be the go-to leader for team members, providing coaching, mentorship, and development opportunities.
• Proactively manage guest feedback, ensuring quick resolution of any issues to maintain high guest satisfaction scores.
• Assist in the preparation of operational budgets and ensure cost controls are adhered to across the hotel.
• Build and maintain strong relationships with suppliers, contractors, and community partners.
• Deputize for the General Manager in their absence, taking full responsibility for the hotel’s operations and decision-making.

About You

• Proven experience in a senior operational role, such as Operations Manager, Assistant General Manager, or Deputy General Manager, ideally within a branded hotel.
• Strong leadership skills with the ability to engage, motivate, and develop a team.
• Excellent knowledge of hotel operations, with hands-on experience in key departments such as front office and F&B.
• A guest-first mindset with a proven ability to manage and resolve feedback effectively.
• Strong commercial acumen and experience in budget management and cost control.
• Ability to work collaboratively with a range of stakeholders, from senior management to local community partners.
• Flexibility to adapt to a fast-paced environment and a willingness to take on new challenges.
• Familiarity with Marriott systems and standards is advantageous but not essential.

Why You’ll Love This Role

Joining RBH at Courtyard by Marriott Sheffield offers the chance to be part of something special. You’ll play a key role in shaping the success of this exciting new property while benefiting from the resources and support of one of the UK’s leading hospitality management companies.

This is a permanent, full-time position, offering flexibility to work in a way that meets both your needs and the demands of the role.

Benefits

• Discounted hotel room rates for you and your friends & family.
• An extra day's holiday for your birthday.
• 30% F&B discount at RBH hotels.
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
• Wagestream – choose how and when you get paid.
• Life Insurance.
• Employee Assistance Programme.
• Social and wellness events and activities all year round.
• Free meals on duty, saving you over £1000 per year.

First stage interviews will be held in January. Please note we pay call you beforehand for a pre-screen call to determine suitability for the role. 

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.

Deputy General Manager

At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

RBH is delighted to be managing the brand-new Courtyard by Marriott Sheffield, set to open in 2025. This state-of-the-art property will combine Marriott’s global reputation for service excellence with the vibrant energy of Sheffield. Featuring modern guest rooms, a stylish bar and restaurant, and exceptional meeting spaces, this hotel is set to become a hub for business and leisure travellers alike.

This is an exciting opportunity to step into a leadership role supporting the General Manager in the pre-opening phase and daily operations of this flagship property.

Key responsibilities:

• Act as the hotel’s operational leader, ensuring all departments run seamlessly and deliver exceptional guest experiences.
• Support the General Manager in pre-opening activities, including recruitment, operational setup, and brand standard implementation.
• Take ownership of daily operations, including front-of-house, housekeeping, and F&B, ensuring smooth and efficient service delivery.
• Work closely with department heads to maintain consistent quality and align team goals with the overall business strategy.
• Monitor operational performance, addressing areas of improvement and celebrating successes.
• Be the go-to leader for team members, providing coaching, mentorship, and development opportunities.
• Proactively manage guest feedback, ensuring quick resolution of any issues to maintain high guest satisfaction scores.
• Assist in the preparation of operational budgets and ensure cost controls are adhered to across the hotel.
• Build and maintain strong relationships with suppliers, contractors, and community partners.
• Deputize for the General Manager in their absence, taking full responsibility for the hotel’s operations and decision-making.

About You

• Proven experience in a senior operational role, such as Operations Manager, Assistant General Manager, or Deputy General Manager, ideally within a branded hotel.
• Strong leadership skills with the ability to engage, motivate, and develop a team.
• Excellent knowledge of hotel operations, with hands-on experience in key departments such as front office and F&B.
• A guest-first mindset with a proven ability to manage and resolve feedback effectively.
• Strong commercial acumen and experience in budget management and cost control.
• Ability to work collaboratively with a range of stakeholders, from senior management to local community partners.
• Flexibility to adapt to a fast-paced environment and a willingness to take on new challenges.
• Familiarity with Marriott systems and standards is advantageous but not essential.

Why You’ll Love This Role

Joining RBH at Courtyard by Marriott Sheffield offers the chance to be part of something special. You’ll play a key role in shaping the success of this exciting new property while benefiting from the resources and support of one of the UK’s leading hospitality management companies.

This is a permanent, full-time position, offering flexibility to work in a way that meets both your needs and the demands of the role.

Benefits

• Discounted hotel room rates for you and your friends & family.
• An extra day's holiday for your birthday.
• 30% F&B discount at RBH hotels.
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
• Wagestream – choose how and when you get paid.
• Life Insurance.
• Employee Assistance Programme.
• Social and wellness events and activities all year round.
• Free meals on duty, saving you over £1000 per year.

First stage interviews will be held in January. Please note we pay call you beforehand for a pre-screen call to determine suitability for the role. 

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.