Are you a natural leader with a passion for hospitality? Are you seeking an opportunity to thrive in a dynamic environment where excellence is not just a goal but a way of life? Look no further than Firmdale Hotels!

At Firmdale Hotels, we pride ourselves on delivering unforgettable experiences to our guests, and our Covent Garden Hotel is no exception. We're currently seeking a dedicated Room Service Supervisor to join our highly successful team.

As a Room Service Supervisor, you'll play a pivotal role in ensuring the seamless operation of our hotel room service. Working closely with senior management and team members, you'll be responsible for upholding the highest standards of customer service, consistently exceeding the expectations of our discerning guests.

What you Need:

• Experience of leading and managing a team
• Excellent attention to detail
• Passion for providing first-class customer service
• Strong organizational and communication skills

What We Offer:

• Competitive salary plus service charge to be discussed at venue.
• Access to Wagestream financial wellbeing app for discounts, coaching, and early wage access
• Complimentary meals and provided uniform
• Dry cleaning service for work attire and discounted personal dry cleaning
• Increased holiday allowance based on length of service
• Flexible scheduling without split shifts
• Season ticket loan for convenient commuting
• Referral bonus scheme for recommending top talent
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service rewards
• Exclusive discounts at Design Hotels and charitable volunteering opportunities
• Staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year  - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Are you a natural leader with a passion for hospitality? Are you seeking an opportunity to thrive in a dynamic environment where excellence is not just a goal but a way of life? Look no further than Firmdale Hotels!

At Firmdale Hotels, we pride ourselves on delivering unforgettable experiences to our guests, and our Covent Garden Hotel is no exception. We're currently seeking a dedicated Room Service Supervisor to join our highly successful team.

As a Room Service Supervisor, you'll play a pivotal role in ensuring the seamless operation of our hotel room service. Working closely with senior management and team members, you'll be responsible for upholding the highest standards of customer service, consistently exceeding the expectations of our discerning guests.

What you Need:

• Experience of leading and managing a team
• Excellent attention to detail
• Passion for providing first-class customer service
• Strong organizational and communication skills

What We Offer:

• Competitive salary plus service charge to be discussed at venue.
• Access to Wagestream financial wellbeing app for discounts, coaching, and early wage access
• Complimentary meals and provided uniform
• Dry cleaning service for work attire and discounted personal dry cleaning
• Increased holiday allowance based on length of service
• Flexible scheduling without split shifts
• Season ticket loan for convenient commuting
• Referral bonus scheme for recommending top talent
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service rewards
• Exclusive discounts at Design Hotels and charitable volunteering opportunities
• Staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year  - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.