Host/Hostess - Fixed Term Contract

Are you passionate about hospitality and love making guests feel special? Firmdale Hotels invites you to be the welcoming face of our esteemed Covent Garden Hotel restaurant.

We are thrilled to offer an exciting opportunity for a Host to join our successful team at Covent Garden Hotel on a full-time, fixed-term position covering the Maternity Leave of one of our team for 12 months.

Firmdale Hotels is a collection of luxury boutique hotels in London and New York, renowned for our unique design, warm atmosphere, and exceptional service. Our commitment to excellence and attention to detail has earned us numerous accolades and a loyal following of discerning guests.

As a Host at Covent Garden Hotel, you will be the first point of contact for our guests, setting the tone for their dining experience.

• Greeting and seating guests with a friendly and welcoming demeanour
• Building and maintaining positive relationships with guests
• Managing reservations and ensuring an efficient flow of guests
• Assisting with special requests and accommodating guest needs
• Collaborating with the restaurant team to provide seamless service

• A genuine passion for hospitality and delivering outstanding customer service
• Excellent communication skills and the ability to connect with people effortlessly
• Enthusiasm, warmth, and a positive attitude
• Keen attention to detail and a proactive approach to tasks
• Previous experience in a similar environment is a plus, but not essential

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity.

At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood. To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses.

You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• Two Michelin Keys, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2025
• Best Hotels in London, British Vogue, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. 

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Are you passionate about hospitality and love making guests feel special? Firmdale Hotels invites you to be the welcoming face of our esteemed Covent Garden Hotel restaurant.

We are thrilled to offer an exciting opportunity for a Host to join our successful team at Covent Garden Hotel on a full-time, fixed-term position covering the Maternity Leave of one of our team for 12 months.

Firmdale Hotels is a collection of luxury boutique hotels in London and New York, renowned for our unique design, warm atmosphere, and exceptional service. Our commitment to excellence and attention to detail has earned us numerous accolades and a loyal following of discerning guests.

As a Host at Covent Garden Hotel, you will be the first point of contact for our guests, setting the tone for their dining experience.

• Greeting and seating guests with a friendly and welcoming demeanour
• Building and maintaining positive relationships with guests
• Managing reservations and ensuring an efficient flow of guests
• Assisting with special requests and accommodating guest needs
• Collaborating with the restaurant team to provide seamless service

• A genuine passion for hospitality and delivering outstanding customer service
• Excellent communication skills and the ability to connect with people effortlessly
• Enthusiasm, warmth, and a positive attitude
• Keen attention to detail and a proactive approach to tasks
• Previous experience in a similar environment is a plus, but not essential

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity.

At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood. To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses.

You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• Two Michelin Keys, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2025
• Best Hotels in London, British Vogue, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. 

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.