Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa. 

Job: Assistant F&B Manager at Cowley Manor

Based in: Cowley, Cheltenham

Reports to: F&B Manager

DUTIES AND RESPONSIBILITIES

Operational Management:

• In the event of the absence of the F&B Manager and Deputy F&B Manager you will be expected to oversee the operations, ensuring the smooth running of multiple F&B operations of all services inclusive of the restaurant, bar, terrace, room service, picnics, spa bar, and weddings & events.
• Oversee the service of the food and drinks, ensuring consistent, high-quality products are being served to guests.
• Create a welcoming environment for guests and assess their needs making informed recommendations where possible
• In cooperation with the F&B Manager and the Deputy F&B Manager, handle and provide adequate solutions to guest complaints.
• Deal with guest feedback, sharing to the team and implementing actions.
• Oversee the cleanliness of staff and the F&B area and pay attention to possible health hazards and regulation violations.
• Apply all Food and Beverage Regulations.
• Ensure all Health & Safety legal requirements are up to date
• Report every maintenance action and repairs needed to the General Manager.

Team Management:

• Assist the Deputy F&B Manager in the supervision and training of the F&B team, encouraging upselling.
• Manage staff complaints of the F&B team, report complaints and issues to the F&B Manager for eventual disciplinary procedures.
• Create a positive work environment, ensuring a high employee engagement and optimising the employee retention.
• Ensure all legal requirements are adhered to (i.e. Wage and Hour/Breaks, Health and Safety, etc.).
• In the event of the absence of the Deputy F&B Manager you will be expected to record number of hours worked for each member of the team bar, track absences, lateness, request for days off, holidays and sick days.

ABOUT YOU

• Experience in a similar role within a comparable venue.
• Have great overall knowledge of everything under the F&B banner.
• Excellent organisational and leadership skills.
• Be well spoken with excellent communication skills.
• Attention to details and guests needs.
• Social, engaging, and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Knowledge as well as abilities in other languages would be beneficial.
• Proof of eligibility to work in the UK.

WHAT IT IS LIKE TO WORK FOR US? 

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.
  
  

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa. 

Job: Assistant F&B Manager at Cowley Manor

Based in: Cowley, Cheltenham

Reports to: F&B Manager

DUTIES AND RESPONSIBILITIES

Operational Management:

• In the event of the absence of the F&B Manager and Deputy F&B Manager you will be expected to oversee the operations, ensuring the smooth running of multiple F&B operations of all services inclusive of the restaurant, bar, terrace, room service, picnics, spa bar, and weddings & events.
• Oversee the service of the food and drinks, ensuring consistent, high-quality products are being served to guests.
• Create a welcoming environment for guests and assess their needs making informed recommendations where possible
• In cooperation with the F&B Manager and the Deputy F&B Manager, handle and provide adequate solutions to guest complaints.
• Deal with guest feedback, sharing to the team and implementing actions.
• Oversee the cleanliness of staff and the F&B area and pay attention to possible health hazards and regulation violations.
• Apply all Food and Beverage Regulations.
• Ensure all Health & Safety legal requirements are up to date
• Report every maintenance action and repairs needed to the General Manager.

Team Management:

• Assist the Deputy F&B Manager in the supervision and training of the F&B team, encouraging upselling.
• Manage staff complaints of the F&B team, report complaints and issues to the F&B Manager for eventual disciplinary procedures.
• Create a positive work environment, ensuring a high employee engagement and optimising the employee retention.
• Ensure all legal requirements are adhered to (i.e. Wage and Hour/Breaks, Health and Safety, etc.).
• In the event of the absence of the Deputy F&B Manager you will be expected to record number of hours worked for each member of the team bar, track absences, lateness, request for days off, holidays and sick days.

ABOUT YOU

• Experience in a similar role within a comparable venue.
• Have great overall knowledge of everything under the F&B banner.
• Excellent organisational and leadership skills.
• Be well spoken with excellent communication skills.
• Attention to details and guests needs.
• Social, engaging, and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Knowledge as well as abilities in other languages would be beneficial.
• Proof of eligibility to work in the UK.

WHAT IT IS LIKE TO WORK FOR US? 

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.