Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 36 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.

Job: F&B Manager at Cowley Manor
Based in: Cowley, Cheltenham
Reports to: UK F&B Director & General Manager

DUTIES AND RESPONSIBILITIES

Operational Management:

• Create a welcoming environment for customers and drive a guest focused culture.
• Ensure consistent, high-quality food and beverages are served to guests.
• Handle and provide adequate solution to customer complaints.
• Deal with customer feedback, sharing to the team and implementing actions.
• Oversee the cleanliness of the venue and pay attention to possible health hazards and regulation violations.
• Oversee the creation of the cocktails and drinks menu.

Team Management

• In cooperation with the Human Resources department, the General Manager, the Deputy and Assistant F&B Managers, lead the recruitment and onboarding of the F&B team.
• Oversee the F&B management, restaurant, and bar teams’ schedules.
• Work with and develop the Deputy and Assistant F&B Managers and supervisors.
• Create a positive work environment, ensuring a high employee and manager engagement and optimising the manager and supervisor retention.
• Work to resolve staff complaints, escalating to the GM when necessary.
• Conduct regular performance review and talent management, conduct appraisals and strategize for improving staff performance, in cooperation with the HR team and the General Manager.
• Manage a training plan for the F&B team, encouraging their career development within the company.
• Put in place opening and closing procedures for the bar team. Regularly verify and record that the procedures are followed along.

 
ABOUT YOU

• Experience in a similar role within a comparable venue.
• Excellent organisational and leadership skills.
• Be well spoken with excellent communication skills.
• Attention to details and customer needs.
• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Knowledge as well as abilities in other languages would be beneficial.
• Proof of eligibility to work in the UK.

WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 36 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.

Job: F&B Manager at Cowley Manor
Based in: Cowley, Cheltenham
Reports to: UK F&B Director & General Manager

DUTIES AND RESPONSIBILITIES

Operational Management:

• Create a welcoming environment for customers and drive a guest focused culture.
• Ensure consistent, high-quality food and beverages are served to guests.
• Handle and provide adequate solution to customer complaints.
• Deal with customer feedback, sharing to the team and implementing actions.
• Oversee the cleanliness of the venue and pay attention to possible health hazards and regulation violations.
• Oversee the creation of the cocktails and drinks menu.

Team Management

• In cooperation with the Human Resources department, the General Manager, the Deputy and Assistant F&B Managers, lead the recruitment and onboarding of the F&B team.
• Oversee the F&B management, restaurant, and bar teams’ schedules.
• Work with and develop the Deputy and Assistant F&B Managers and supervisors.
• Create a positive work environment, ensuring a high employee and manager engagement and optimising the manager and supervisor retention.
• Work to resolve staff complaints, escalating to the GM when necessary.
• Conduct regular performance review and talent management, conduct appraisals and strategize for improving staff performance, in cooperation with the HR team and the General Manager.
• Manage a training plan for the F&B team, encouraging their career development within the company.
• Put in place opening and closing procedures for the bar team. Regularly verify and record that the procedures are followed along.

 
ABOUT YOU

• Experience in a similar role within a comparable venue.
• Excellent organisational and leadership skills.
• Be well spoken with excellent communication skills.
• Attention to details and customer needs.
• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Knowledge as well as abilities in other languages would be beneficial.
• Proof of eligibility to work in the UK.

WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.