SENIOR CUSTOMER ANALYST
Role: Senior Customer Analyst
Department: Ecommerce (Data & Insights)
Reports to: Head of CRM & Data
Location: Kingston-on-Thames
Hours: 37.5
Crew operate a growing portfolio of British fashion brands that balance heritage with innovation. We celebrate our customers by creating data-driven strategies that meet their needs across ecommerce and retail environments.
We believe in collaboration, creativity, and delivering insight that drives meaningful decisions. This role is key to shaping data strategy, driving commercial outcomes, and supporting our transformation as we integrate multiple brands into a unified digital and retail ecosystem.
PURPOSE OF THE ROLE
This role is a strategic partner across the Group’s brand portfolio, driving customer and commercial insight across ecommerce and retail. You’ll build predictive models, develop segmentation strategies, and deliver actionable insights that influence trading, product planning, forecasting, budgeting, and digital optimisation.
You’ll work within the Data & Insights team, partnering cross-functionally to bring data to life through storytelling, dashboarding, and forecasting. This is a pivotal role in a period of transformation as the Group unifies its data infrastructure and migrates multiple brands into a new shared ecosystem.
KEY RESPONSIBILITIES
KEY SKILLS AND EXPERIENCE
DESIRABLE
SENIOR CUSTOMER ANALYST
Role: Senior Customer Analyst
Department: Ecommerce (Data & Insights)
Reports to: Head of CRM & Data
Location: Kingston-on-Thames
Hours: 37.5
Crew operate a growing portfolio of British fashion brands that balance heritage with innovation. We celebrate our customers by creating data-driven strategies that meet their needs across ecommerce and retail environments.
We believe in collaboration, creativity, and delivering insight that drives meaningful decisions. This role is key to shaping data strategy, driving commercial outcomes, and supporting our transformation as we integrate multiple brands into a unified digital and retail ecosystem.
PURPOSE OF THE ROLE
This role is a strategic partner across the Group’s brand portfolio, driving customer and commercial insight across ecommerce and retail. You’ll build predictive models, develop segmentation strategies, and deliver actionable insights that influence trading, product planning, forecasting, budgeting, and digital optimisation.
You’ll work within the Data & Insights team, partnering cross-functionally to bring data to life through storytelling, dashboarding, and forecasting. This is a pivotal role in a period of transformation as the Group unifies its data infrastructure and migrates multiple brands into a new shared ecosystem.
KEY RESPONSIBILITIES
KEY SKILLS AND EXPERIENCE
DESIRABLE