Responsibilities:

·        To work closely with the executive chef and the kitchen team to deliver a harmonious and collaborative working environment within the department.

·        To support in controlling payroll in line with business levels and budgeted targets.

·        To support to drive revenue and meet or exceed budgeted and forecasted revenue targets.

·        Control costs and expenditure in line with business levels and budgeted KPI targets.

·        To work with, build and maintain positive working relationships with all departments in the hotel.

·        To demonstrate strong leadership and communication skills to inspire and facilitate service excellence throughout the F&B operation.

• To take an active role in driving the brand culture throughout the property and lead by example, welcoming new team members and helping them to settle into the business.

·        Assist managers to develop and implement departmental training plans.

·        To oversee the consistent delivery of service across the Food & Beverage operation.

·        To maintain, enhance and add value to service standards for all Food & Beverage areas of the hotel.

·        To attend and participate in required hotel meetings and where required represent the F&B departments.

·        To follow current F&B trends and introduce any new initiatives to the hotel that would benefit the business in a positive way in terms of guest experience, efficient costing, and revenue generation.

·        To review, monitor and contribute to SOP standards and practice throughout the F&B Operation.

·        Proactively working with PR and Marketing to maximise revenue and guest experience.

·        To monitor and review guest feedback to ensure the food delivered is of exceptional quality across the F&B operation.

·        To ensure hotel liquor stock control is effective and achieves set liquor targets in line with audit standards and company procedures.

·        To ensure all compliance requirements in terms of licensing, training to include H&S and monitoring, reviewing and due diligence are being performed and achieved consistently throughout the F&B Operation.

• Analyse information concerning the food and beverage operation such as daily food sales, guest projections, and labour costs to prepare budgets and maintain cost control for all food and beverage using and following standard business procedures.

·        Ensure all F&B Outlets reconcile all cash and credit cards on daily basis.

·        Ensure there are no open NRA’s relating to F&B Ops departments – unless Finance department aware.

·        Ensure daily productivity targets are met as set by the Financial Controller.

·        Work closely with Financial Controller to ensure F&B Operations understand and deliver daily productivity.

Health & Safety

·        Ensure Health & Safety compliance with Legal, Government and Company Policies relating to Fire, Hygiene, Health & Safety and Licensing Laws.

·        Responsible for supporting and advising on all aspects of Health and Safety within the hotel.

·        Health & Safety Policies and procedures relating to all activities, areas and personnel are understood and that the operational teamwork in accordance with these.

·        Responsible for supporting the F&B management to ensure all team members are trained in all aspects of Health and Safety.

People

·        To support the F&B Management team in managing the recruitment, retention and training of colleagues across the division.

·        To facilitate, promote and support ongoing training and mentoring of the F&B teams to achieve their full potential.

·        Conduct annual performance appraisal with direct reports and oversee the performance appraisal process for the F&B team.

·        Arrangements are in place to ensure that the team are inducted and trained on commencement of employment and that thereafter they receive regular, structured training and assessment in all aspects affecting their job.

·        To ensure that proper training and assessment records are kept.

·        Manage, motivate, and develop individuals within the team to enable them to meet current and future team and guest needs.

·        Reward and recognise individual and team performance to encourage an engaged and motivated team.

• Lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal team members.

·        To ensure that work life balance is respected.

·        To ensure that team members act in a responsible and professional manner at all times & deal with any problems professionally.

·        To ensure that all team members are aware of their importance within the organisation and the responsibility they have for safety.

·        To seek opportunities to develop yourself in relation to technical training and personal development.

·        Oversee performance reviews to ensure that managers are effectively using the people development tools and performance management procedures.

Key Skills

o   A passion for customer service with your own unique flare with strong problem resolution skills

o   Confidence in handling customer complaints to ensure satisfaction levels are restored in the event something doesn’t go to plan; displaying empathy and a professional approach at all times

o   Strong communication skills through a variety of means

o   Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. Proactive and organised.

o   High standards of cleanliness

o   Good numeracy and literacy skills

o   The ability to work on your own and as part of a team

General Responsibilities

We ask all team members to promote equality and diversity as part of the culture of the organisation, working in a non-discriminatory way at all times. We ask you to act in a professional manner, adhering to the company’s confidentiality and data protection requirements, and in a way that promotes the company’s high quality reputation and integrity. We also ask you to adhere to all policies and procedures detailed within the employee handbook, ensure all relevant training is completed within the stipulated deadlines, and ask that you act in a safe and responsible manner, not putting yourself or others at risk, in line with current Health & Safety legislation and company practises.

Responsibilities:

·        To work closely with the executive chef and the kitchen team to deliver a harmonious and collaborative working environment within the department.

·        To support in controlling payroll in line with business levels and budgeted targets.

·        To support to drive revenue and meet or exceed budgeted and forecasted revenue targets.

·        Control costs and expenditure in line with business levels and budgeted KPI targets.

·        To work with, build and maintain positive working relationships with all departments in the hotel.

·        To demonstrate strong leadership and communication skills to inspire and facilitate service excellence throughout the F&B operation.

• To take an active role in driving the brand culture throughout the property and lead by example, welcoming new team members and helping them to settle into the business.

·        Assist managers to develop and implement departmental training plans.

·        To oversee the consistent delivery of service across the Food & Beverage operation.

·        To maintain, enhance and add value to service standards for all Food & Beverage areas of the hotel.

·        To attend and participate in required hotel meetings and where required represent the F&B departments.

·        To follow current F&B trends and introduce any new initiatives to the hotel that would benefit the business in a positive way in terms of guest experience, efficient costing, and revenue generation.

·        To review, monitor and contribute to SOP standards and practice throughout the F&B Operation.

·        Proactively working with PR and Marketing to maximise revenue and guest experience.

·        To monitor and review guest feedback to ensure the food delivered is of exceptional quality across the F&B operation.

·        To ensure hotel liquor stock control is effective and achieves set liquor targets in line with audit standards and company procedures.

·        To ensure all compliance requirements in terms of licensing, training to include H&S and monitoring, reviewing and due diligence are being performed and achieved consistently throughout the F&B Operation.

• Analyse information concerning the food and beverage operation such as daily food sales, guest projections, and labour costs to prepare budgets and maintain cost control for all food and beverage using and following standard business procedures.

·        Ensure all F&B Outlets reconcile all cash and credit cards on daily basis.

·        Ensure there are no open NRA’s relating to F&B Ops departments – unless Finance department aware.

·        Ensure daily productivity targets are met as set by the Financial Controller.

·        Work closely with Financial Controller to ensure F&B Operations understand and deliver daily productivity.

Health & Safety

·        Ensure Health & Safety compliance with Legal, Government and Company Policies relating to Fire, Hygiene, Health & Safety and Licensing Laws.

·        Responsible for supporting and advising on all aspects of Health and Safety within the hotel.

·        Health & Safety Policies and procedures relating to all activities, areas and personnel are understood and that the operational teamwork in accordance with these.

·        Responsible for supporting the F&B management to ensure all team members are trained in all aspects of Health and Safety.

People

·        To support the F&B Management team in managing the recruitment, retention and training of colleagues across the division.

·        To facilitate, promote and support ongoing training and mentoring of the F&B teams to achieve their full potential.

·        Conduct annual performance appraisal with direct reports and oversee the performance appraisal process for the F&B team.

·        Arrangements are in place to ensure that the team are inducted and trained on commencement of employment and that thereafter they receive regular, structured training and assessment in all aspects affecting their job.

·        To ensure that proper training and assessment records are kept.

·        Manage, motivate, and develop individuals within the team to enable them to meet current and future team and guest needs.

·        Reward and recognise individual and team performance to encourage an engaged and motivated team.

• Lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal team members.

·        To ensure that work life balance is respected.

·        To ensure that team members act in a responsible and professional manner at all times & deal with any problems professionally.

·        To ensure that all team members are aware of their importance within the organisation and the responsibility they have for safety.

·        To seek opportunities to develop yourself in relation to technical training and personal development.

·        Oversee performance reviews to ensure that managers are effectively using the people development tools and performance management procedures.

Key Skills

o   A passion for customer service with your own unique flare with strong problem resolution skills

o   Confidence in handling customer complaints to ensure satisfaction levels are restored in the event something doesn’t go to plan; displaying empathy and a professional approach at all times

o   Strong communication skills through a variety of means

o   Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. Proactive and organised.

o   High standards of cleanliness

o   Good numeracy and literacy skills

o   The ability to work on your own and as part of a team

General Responsibilities

We ask all team members to promote equality and diversity as part of the culture of the organisation, working in a non-discriminatory way at all times. We ask you to act in a professional manner, adhering to the company’s confidentiality and data protection requirements, and in a way that promotes the company’s high quality reputation and integrity. We also ask you to adhere to all policies and procedures detailed within the employee handbook, ensure all relevant training is completed within the stipulated deadlines, and ask that you act in a safe and responsible manner, not putting yourself or others at risk, in line with current Health & Safety legislation and company practises.