Premium burgers. Fresh ingredients. Consistent standards.

Heard. is a smash burger concept from 2 Michelin-starred chef Jordan Bailey, bringing chef-level precision and bold flavour to fast-casual dining. After touring the UK’s biggest events, we opened our first restaurant in Borough in February 2025 — now we’re building a team to take service to the next level.

We’re looking for a sharp, energetic Assistant Manager to help lead the team, drive standards, and support daily operations.

• Lead daily service across multiple revenue streams, setting the pace, owning the floor, and ensuring smooth execution from open to close

• Train and coach new FOH hires within two weeks of starting, embedding brand values, systems, and service expectations

• Confidently run the site in the GM’s absence, including cashing up, daily reporting, team management, and issue resolution

• Maintain tight stock control for FOH, keeping all consumables and drinks stocked and within target waste levels

• Uphold compliance standards across allergen logs, health & safety routines, and guest incident tracking — with no audit flags raised

• Contribute to weekly labour planning and sales performance, helping to adjust floor strategy based on demand, spend, and conversion

• Assistant Manager or strong Supervisor experience in a fast-paced, premium casual or QSR venue

• Confident leadership and clear communication on the floor

• Operational know-how — from cash handling and stock to compliance

• Calm under pressure with a detail-focused, proactive approach

• A people-first mindset — you lead by example and raise the bar for those around you

• £18/hour + progression to GM

• Monthly meal for you + 4 guests

• Formal qualifications – Mental Health First Aid, H&S Level 2, Personal Licence

• Clear development path into site leadership

• Service awards – from £100 in year one to a month off after ten

Ready to help lead one of London’s sharpest new kitchens?
Apply now and build the future of Heard.

Premium burgers. Fresh ingredients. Consistent standards.

Heard. is a smash burger concept from 2 Michelin-starred chef Jordan Bailey, bringing chef-level precision and bold flavour to fast-casual dining. After touring the UK’s biggest events, we opened our first restaurant in Borough in February 2025 — now we’re building a team to take service to the next level.

We’re looking for a sharp, energetic Assistant Manager to help lead the team, drive standards, and support daily operations.

• Lead daily service across multiple revenue streams, setting the pace, owning the floor, and ensuring smooth execution from open to close

• Train and coach new FOH hires within two weeks of starting, embedding brand values, systems, and service expectations

• Confidently run the site in the GM’s absence, including cashing up, daily reporting, team management, and issue resolution

• Maintain tight stock control for FOH, keeping all consumables and drinks stocked and within target waste levels

• Uphold compliance standards across allergen logs, health & safety routines, and guest incident tracking — with no audit flags raised

• Contribute to weekly labour planning and sales performance, helping to adjust floor strategy based on demand, spend, and conversion

• Assistant Manager or strong Supervisor experience in a fast-paced, premium casual or QSR venue

• Confident leadership and clear communication on the floor

• Operational know-how — from cash handling and stock to compliance

• Calm under pressure with a detail-focused, proactive approach

• A people-first mindset — you lead by example and raise the bar for those around you

• £18/hour + progression to GM

• Monthly meal for you + 4 guests

• Formal qualifications – Mental Health First Aid, H&S Level 2, Personal Licence

• Clear development path into site leadership

• Service awards – from £100 in year one to a month off after ten

Ready to help lead one of London’s sharpest new kitchens?
Apply now and build the future of Heard.