Director of Operations 

Location: Remote (initially) with regular travel to our sites across London, Surrey and  Enfield (and other regions as the business expands) 

Role Overview: 

As the Director of Operations at Stolt Cleaning Company, you will report directly to the  CEO and be responsible for overseeing the entire operations team. This is a dynamic  opportunity to play a key role in a fast-growing company that, at just two years old, has  ambitions to become the leading commercial cleaning brand in the UK and beyond. 

Stolt has already secured an impressive client base and is backed by investors,  positioning itself for significant growth in the cleaning industry. Joining at this early stage  means you will have a direct and meaningful impact on shaping the company’s future,  driving operational excellence, and supporting its ambitious growth objectives. 

Role Requirements: 

The role demands someone who is willing to dive into the day-to-day operations while  also maintaining a highly strategic mindset. You’ll need to be able to present data-driven  information, proposals, and ideas that are clearly communicated, well thought-out, and  aligned with business goals. Focusing on the right priorities, you must also be agile,  solving problems quickly in a fast-paced, dynamic environment. While your experience  will be key and valued, we’re also looking for someone who can approach challenges in  new, innovative ways and think outside the box. 

This is not a typical 9-5 role. As an early-stage company, Stolt requires someone fully  committed to managing all business operations and driving the company’s growth. You’ll  need to be prepared (and excited!) for an intense and varied workload that may include  working evenings and weekends when necessary to meet the needs of the business. 

Your primary responsibility will be to ensure the seamless execution of cleaning  contracts, maintain client satisfaction, and deliver top-quality services. You’ll initially  oversee a small team, including eventually one Area Manager (more as we scale) and  the cleaning teams, requiring you to balance strategic thinking with hands-on  involvement in day-to-day operations.

The Opportunity: The benefit of joining an early-stage company like Stolt is that you’ll have the  opportunity to make a lasting mark on a growing and ambitious business. As a  meaningful shareholder, you’ll be part of a company that aims to dominate the cleaning  industry. We're looking for someone who will grow with us and take on the challenge of  building something enormous. 

It’s a big role, a big challenge, and a huge opportunity. 

Key priorities: 

1. Retaining Current Clients by Ensuring Exceptional Service Delivery and Client  Satisfaction: 

● End-to-End Service Delivery: Ensure high-quality, seamless service delivery  across all contracts, maintaining client satisfaction and retention. 

● Contract Setup for Success: Oversee the smooth onboarding of new contracts,  ensuring all services are set up for long-term success. 

● Continuous Optimisation: Proactively identify areas for improvement in service  delivery, continually optimising operations for efficiency and quality. 

● Problem Solving: Anticipate challenges before they arise and implement  proactive solutions to ensure smooth operations and client satisfaction. 

2. Increasing Revenue by Assisting in Acquiring New Clients and Driving Profit  Margins through Operational Efficiency: 

● Managing Tenders and Contracts: Lead the tendering process for new  contracts. A generous commission structure will be available for bringing in new  clients. 

● Operational Excellence: Implement and manage processes that drive  operational efficiency, ensuring profit margins are maximised. 

● Financial Management: Carefully oversee the financials across the operations,  managing costs related to supplies, labour, and resources to ensure profitability. ● Tracking and Reporting: Establish robust tracking systems to monitor all  operational aspects and provide clear, data-driven reports on performance and  progress. 

3. Helping Grow the Brand by Cultivating Stolt's Internal Culture and Enhancing

Its External Brand Image: 

● Uphold Stolt's Culture: Foster and maintain Stolt’s internal culture, ensuring  that the values and aspirations of the company are reflected across all operations  and teams. 

● Client and Supplier Relationships: Be an exemplary representative of Stolt,  cultivating strong, positive relationships with clients and suppliers that reflect our  brand and professional standards. 

4. Managing Upwards and Downwards: 

● Team Leadership: Lead and develop your team, providing them with the support  and direction needed to meet operational goals. 

● Upward Management: Effectively manage upwards by providing the CEO with  the right context, involving her in key decisions, and delivering clear, timely  reports. 

● Problem Solving: Maintain a positive and solutions-focused attitude, ensuring  that everyone remains focused on the right priorities. 

To be Successful in This Role, You Will Need Experience in the Following: 

● Deep Industry Knowledge: A strong understanding of the cleaning industry,  with in-depth knowledge of its operations, client expectations, and 

industry-specific best practices. 

● Dynamic, High-Ownership Environments: Proven experience working in  dynamic companies where independence, ownership, and accountability are  paramount. You thrive in settings with high expectations for self-management  and delivering results. 

● Leadership at a Senior Level: Demonstrated experience in a leadership  position at a similar level, where you’ve been responsible for high-level  decision-making, strategic planning, and leading teams to achieve business  goals. 

Package: 

- Competitive salary 

- Generous shares package 

- Pension

Director of Operations 

Location: Remote (initially) with regular travel to our sites across London, Surrey and  Enfield (and other regions as the business expands) 

Role Overview: 

As the Director of Operations at Stolt Cleaning Company, you will report directly to the  CEO and be responsible for overseeing the entire operations team. This is a dynamic  opportunity to play a key role in a fast-growing company that, at just two years old, has  ambitions to become the leading commercial cleaning brand in the UK and beyond. 

Stolt has already secured an impressive client base and is backed by investors,  positioning itself for significant growth in the cleaning industry. Joining at this early stage  means you will have a direct and meaningful impact on shaping the company’s future,  driving operational excellence, and supporting its ambitious growth objectives. 

Role Requirements: 

The role demands someone who is willing to dive into the day-to-day operations while  also maintaining a highly strategic mindset. You’ll need to be able to present data-driven  information, proposals, and ideas that are clearly communicated, well thought-out, and  aligned with business goals. Focusing on the right priorities, you must also be agile,  solving problems quickly in a fast-paced, dynamic environment. While your experience  will be key and valued, we’re also looking for someone who can approach challenges in  new, innovative ways and think outside the box. 

This is not a typical 9-5 role. As an early-stage company, Stolt requires someone fully  committed to managing all business operations and driving the company’s growth. You’ll  need to be prepared (and excited!) for an intense and varied workload that may include  working evenings and weekends when necessary to meet the needs of the business. 

Your primary responsibility will be to ensure the seamless execution of cleaning  contracts, maintain client satisfaction, and deliver top-quality services. You’ll initially  oversee a small team, including eventually one Area Manager (more as we scale) and  the cleaning teams, requiring you to balance strategic thinking with hands-on  involvement in day-to-day operations.

The Opportunity: The benefit of joining an early-stage company like Stolt is that you’ll have the  opportunity to make a lasting mark on a growing and ambitious business. As a  meaningful shareholder, you’ll be part of a company that aims to dominate the cleaning  industry. We're looking for someone who will grow with us and take on the challenge of  building something enormous. 

It’s a big role, a big challenge, and a huge opportunity. 

Key priorities: 

1. Retaining Current Clients by Ensuring Exceptional Service Delivery and Client  Satisfaction: 

● End-to-End Service Delivery: Ensure high-quality, seamless service delivery  across all contracts, maintaining client satisfaction and retention. 

● Contract Setup for Success: Oversee the smooth onboarding of new contracts,  ensuring all services are set up for long-term success. 

● Continuous Optimisation: Proactively identify areas for improvement in service  delivery, continually optimising operations for efficiency and quality. 

● Problem Solving: Anticipate challenges before they arise and implement  proactive solutions to ensure smooth operations and client satisfaction. 

2. Increasing Revenue by Assisting in Acquiring New Clients and Driving Profit  Margins through Operational Efficiency: 

● Managing Tenders and Contracts: Lead the tendering process for new  contracts. A generous commission structure will be available for bringing in new  clients. 

● Operational Excellence: Implement and manage processes that drive  operational efficiency, ensuring profit margins are maximised. 

● Financial Management: Carefully oversee the financials across the operations,  managing costs related to supplies, labour, and resources to ensure profitability. ● Tracking and Reporting: Establish robust tracking systems to monitor all  operational aspects and provide clear, data-driven reports on performance and  progress. 

3. Helping Grow the Brand by Cultivating Stolt's Internal Culture and Enhancing

Its External Brand Image: 

● Uphold Stolt's Culture: Foster and maintain Stolt’s internal culture, ensuring  that the values and aspirations of the company are reflected across all operations  and teams. 

● Client and Supplier Relationships: Be an exemplary representative of Stolt,  cultivating strong, positive relationships with clients and suppliers that reflect our  brand and professional standards. 

4. Managing Upwards and Downwards: 

● Team Leadership: Lead and develop your team, providing them with the support  and direction needed to meet operational goals. 

● Upward Management: Effectively manage upwards by providing the CEO with  the right context, involving her in key decisions, and delivering clear, timely  reports. 

● Problem Solving: Maintain a positive and solutions-focused attitude, ensuring  that everyone remains focused on the right priorities. 

To be Successful in This Role, You Will Need Experience in the Following: 

● Deep Industry Knowledge: A strong understanding of the cleaning industry,  with in-depth knowledge of its operations, client expectations, and 

industry-specific best practices. 

● Dynamic, High-Ownership Environments: Proven experience working in  dynamic companies where independence, ownership, and accountability are  paramount. You thrive in settings with high expectations for self-management  and delivering results. 

● Leadership at a Senior Level: Demonstrated experience in a leadership  position at a similar level, where you’ve been responsible for high-level  decision-making, strategic planning, and leading teams to achieve business  goals. 

Package: 

- Competitive salary 

- Generous shares package 

- Pension