The Wave, Bristol, are recruiting Customer Service Team Members for our 2025 season! We have a number of full-time, fixed-term contracts available.

As a Customer Service Team Member, you will play an essential part in our visitor’s overall experience. As the first person they may speak to on the phone or via email, the customer experience team have the opportunity to set the tone to what will be an incredible visit at our ground-breaking venue. Our team are a fountain of knowledge for all things Wave to assist our visitors. 

To learn more about the role of a Customer Service Team Member, have a look at our video where current Wavemakers detail what they get up to day-to-day!

https://www.thewave.com/work-with-us/working-at-the-wave/

Our Customer Service Team Members:

• Provide exceptional customers service via phone, email, social media or live chat to our customers
• Handle customer queries and complaints to create and resolution and win win situation for the business and the customer
• Drive revenue through the promotion of The Wave products and the conversion to sale
• Having a drive to hit all company KPI’s including, but not exclusive to, customer satisfaction, financial goals and all contact centre SLA’s
• An attention to detail and ability to push for improvement never settling for second best
• Have an ability to use initiative taking proactive approach to challenges and create ownership of tasks
• A strong attention to detail from detail in emails all the way through to our H&S rules

Why join The Wave?

Our values as a business are the same as those we have as people. And they’re very simple. We know that when people are happy in themselves, connected to a community and caring for their environment they tend to do the right thing, naturally. That’s the basis of how we work. We are adventurous, we are bold in our learning, adapt to change positively, face challenges together and explore new opportunities. We respect and care for each other and ourselves, supporting each other because people matter.

• Paid breaks
• 30 days of paid holiday (inclusive of bank hols) 
• Opportunities to earn more through team incentive schemes
• Free staff surfs
• Pension
• Staff discounts on retail of up 20%
• Up to 75% off your surf bookings 
• Up to 40% off your food and beverage items while on shift 
• Up to 25% off our accommodation 
• The chance to work with a great team

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments, please let us know.

Recruiting for diversity is not simply a tick box exercise for The Wave. We are an Equal Opportunities employer, committed to building a diverse and inclusive work place.

Even if you don’t meet every single requirement outlined in the job description, we would still like to hear from you. The right attitude is as powerful as experience for many of the roles we recruit for.

The Wave, Bristol, are recruiting Customer Service Team Members for our 2025 season! We have a number of full-time, fixed-term contracts available.

As a Customer Service Team Member, you will play an essential part in our visitor’s overall experience. As the first person they may speak to on the phone or via email, the customer experience team have the opportunity to set the tone to what will be an incredible visit at our ground-breaking venue. Our team are a fountain of knowledge for all things Wave to assist our visitors. 

To learn more about the role of a Customer Service Team Member, have a look at our video where current Wavemakers detail what they get up to day-to-day!

https://www.thewave.com/work-with-us/working-at-the-wave/

Our Customer Service Team Members:

• Provide exceptional customers service via phone, email, social media or live chat to our customers
• Handle customer queries and complaints to create and resolution and win win situation for the business and the customer
• Drive revenue through the promotion of The Wave products and the conversion to sale
• Having a drive to hit all company KPI’s including, but not exclusive to, customer satisfaction, financial goals and all contact centre SLA’s
• An attention to detail and ability to push for improvement never settling for second best
• Have an ability to use initiative taking proactive approach to challenges and create ownership of tasks
• A strong attention to detail from detail in emails all the way through to our H&S rules

Why join The Wave?

Our values as a business are the same as those we have as people. And they’re very simple. We know that when people are happy in themselves, connected to a community and caring for their environment they tend to do the right thing, naturally. That’s the basis of how we work. We are adventurous, we are bold in our learning, adapt to change positively, face challenges together and explore new opportunities. We respect and care for each other and ourselves, supporting each other because people matter.

• Paid breaks
• 30 days of paid holiday (inclusive of bank hols) 
• Opportunities to earn more through team incentive schemes
• Free staff surfs
• Pension
• Staff discounts on retail of up 20%
• Up to 75% off your surf bookings 
• Up to 40% off your food and beverage items while on shift 
• Up to 25% off our accommodation 
• The chance to work with a great team

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments, please let us know.

Recruiting for diversity is not simply a tick box exercise for The Wave. We are an Equal Opportunities employer, committed to building a diverse and inclusive work place.

Even if you don’t meet every single requirement outlined in the job description, we would still like to hear from you. The right attitude is as powerful as experience for many of the roles we recruit for.