We’re thrilled to announce that D3 is growing! Our second venue is opening at the iconic Olympia London, and we’re on the lookout for an experienced and enthusiastic Reception & Reservation Manager to join our team from 1st of September 2025.

About the Role

We are looking for a personable, detail-oriented, and highly organized Reception & Reservation Manager to oversee all front desk and booking operations. This key role combines guest-facing hospitality with back-office coordination, ensuring seamless service from initial inquiry through to arrival.

You will manage a team of hosts/receptionists, coordinate booking systems, and work closely with operations, events, and marketing teams to optimize guest flow and experience.

What We’re Looking For

• 2+ years of experience in a reservations or front desk supervisory role
• Strong leadership, communication, and organizational skills
• Proficient with reservation and POS systems (SevenRooms, OpenTable)
• Excellent customer service and conflict resolution abilities
• High attention to detail and multitasking in a fast-paced environment
• Comfortable working evenings, weekends, and holidays as needed
• Knowledge of GDPR and data handling best practices

Key Responsibilities

• Lead and supervise the front-of-house reception team, ensuring a warm and professional welcome for all guests
• Manage guest arrival/ departure processes smoothly and efficiently
• Maintain a strong presence at the reception desk during peak times to support the team and engage with guests
• Oversee all booking platforms (phone, email, online systems)
• Monitor and manage table allocations, booking confirmations, and waitlists
• Coordinate group bookings, special requests, and VIP guests with the wider team
• Recruit, train, and supervise the reception/host team
• Maintain accurate reservation records and reports

If you’re passionate about hospitality and excited to be part of a new and vibrant chapter for D3, we’d love to hear from you. Get in touch to learn more about this exciting opportunity and our plans in progress!

We’re thrilled to announce that D3 is growing! Our second venue is opening at the iconic Olympia London, and we’re on the lookout for an experienced and enthusiastic Reception & Reservation Manager to join our team from 1st of September 2025.

About the Role

We are looking for a personable, detail-oriented, and highly organized Reception & Reservation Manager to oversee all front desk and booking operations. This key role combines guest-facing hospitality with back-office coordination, ensuring seamless service from initial inquiry through to arrival.

You will manage a team of hosts/receptionists, coordinate booking systems, and work closely with operations, events, and marketing teams to optimize guest flow and experience.

What We’re Looking For

• 2+ years of experience in a reservations or front desk supervisory role
• Strong leadership, communication, and organizational skills
• Proficient with reservation and POS systems (SevenRooms, OpenTable)
• Excellent customer service and conflict resolution abilities
• High attention to detail and multitasking in a fast-paced environment
• Comfortable working evenings, weekends, and holidays as needed
• Knowledge of GDPR and data handling best practices

Key Responsibilities

• Lead and supervise the front-of-house reception team, ensuring a warm and professional welcome for all guests
• Manage guest arrival/ departure processes smoothly and efficiently
• Maintain a strong presence at the reception desk during peak times to support the team and engage with guests
• Oversee all booking platforms (phone, email, online systems)
• Monitor and manage table allocations, booking confirmations, and waitlists
• Coordinate group bookings, special requests, and VIP guests with the wider team
• Recruit, train, and supervise the reception/host team
• Maintain accurate reservation records and reports

If you’re passionate about hospitality and excited to be part of a new and vibrant chapter for D3, we’d love to hear from you. Get in touch to learn more about this exciting opportunity and our plans in progress!