Our spa therapists specialise in providing relaxing and revitalising health & beauty treatments to guests.  As part of the role you will host a blend of guests & leisure visitors.

What do we expect from you…

·         Provide a warm welcome to guests and professionally converse with them to ensure that they are at ease.

·         Maintain up to date knowledge of products and services to promote and answer guest queries

·         Provide a range of beauty treatments for members, hotel guests and visitors and administer treatments in a professional, friendly manner regardless of gender.

·         Maximise opportunities for upselling, including retail products, to contribute to departmental profitability.

·         Upsell products and services of the Spa and wider Hotel

·         Proactively secure bookings into the booking system and confirm details with guests as necessary

·         Maintain, monitor and order stock, with accurate record keeping within the relevant system

·         Maintain cleanliness of the salon at all times.

·         Foster an environment of teamwork and collaboration within the Spa and wider Hotel

·         Use effective communication skills within the Spa and wider Hotel

·         Report immediately any inappropriate guest behaviour.

·         Ensure all areas of the salon fully comply with all relevant Health & Safety regulations.

·         Complete closing duties as required including cash handling/banking in line with policy.

·         Undertake regular training and development as necessary

·         Report any maintenance or security issues to supervisors

Our spa therapists specialise in providing relaxing and revitalising health & beauty treatments to guests.  As part of the role you will host a blend of guests & leisure visitors.

What do we expect from you…

·         Provide a warm welcome to guests and professionally converse with them to ensure that they are at ease.

·         Maintain up to date knowledge of products and services to promote and answer guest queries

·         Provide a range of beauty treatments for members, hotel guests and visitors and administer treatments in a professional, friendly manner regardless of gender.

·         Maximise opportunities for upselling, including retail products, to contribute to departmental profitability.

·         Upsell products and services of the Spa and wider Hotel

·         Proactively secure bookings into the booking system and confirm details with guests as necessary

·         Maintain, monitor and order stock, with accurate record keeping within the relevant system

·         Maintain cleanliness of the salon at all times.

·         Foster an environment of teamwork and collaboration within the Spa and wider Hotel

·         Use effective communication skills within the Spa and wider Hotel

·         Report immediately any inappropriate guest behaviour.

·         Ensure all areas of the salon fully comply with all relevant Health & Safety regulations.

·         Complete closing duties as required including cash handling/banking in line with policy.

·         Undertake regular training and development as necessary

·         Report any maintenance or security issues to supervisors