Job Description – Assistant Restaurant Manager

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.

Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Officially recognised as a BEST PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Job Title:                                                   Assistant Restaurant Manager

Department:                                           Food & Beverage

Responsible To:                                      Restaurant Manager / Director of Food & Beverage

Type of Contract:                                   Permanent

Main Purpose of Job:                          To assist in the restaurant management at Trump International Doonbeg, ensuring the provision of a friendly and efficient Food and Beverage service within the dining and any other food and beverage service areas, with courtesy to the standard required according to legislation and the internal standards set out by Trump International Doonbeg.

Liaises with:                                           Culinary Department, Stewarding, Reservations, Front Desk

MAIN DUTIES

• Interview, select, train, supervise and monitor restaurant staff for the efficient operation of the restaurant.
• To assist in ensuring consistent five-star service through effective monitoring of standard operating procedures within Forbes and ensure adherence to these standards by regularly and fairly holding staff accountable for their performance.
• Assist in conducting pre-shift and departmental meetings communicating any pertinent information to the staff, such as house count and menu changes.
• Ensure adequate staffing levels and schedule and direct staff in their work assignments.
• Manage the service of food and beverages to our members and guests to five-star Forbes standard and support staff in the serving of beverages, snacks and meals as necessary.
• Uphold departmental standards and improved processes, conduct briefings and training sessions as and when required, including standard operating procedures and how to respond to guest queries.
• Follow established Trump International standards of service and procedure.
• Communicate our services and facilities to guests as required.
• Have a thorough knowledge and understanding of each menu item presented to our members and guests.
• Ensure that the Restaurants are clean, well-maintained and attractively presented.
• Assist in the service of outside catering and functions when required.
• Assist in ensuring bar and food outlets work closely together to ensure the best service to our members and guests.
• Solicit feedback from guests concerning food, beverages, service and improvement ideas.
• Assist the Director of Food and Beverage in budget awareness with an understanding of revenue and expense detail and have the ability to manage costs effectively.
• Assist in the development and implementation of cost-saving and profit-enhancing initiatives and ideas.
• Address any customer concerns in a professional manner and notify management of same.
• Assist in responding to on-line customer reviews relating to the restaurants.
• Deliver careful monitoring ensuring that no person under the age of 18 is served alcoholic beverages.
• Ensure that all guests requests are responded to immediately.
• Ensure that all standards and hotel cash handling procedures are met.
• Ensure that all orders are entered into the company POS system.
• Maintain rapport with all departments and attend relevant meetings.
• Attend weekly meetings or briefings as required by Management.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.
• Participate in training programs as required.

OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

QUALIFYING CRITERIA

• Previous supervisory experience.
• Knowledge & experience of five-star hospitality an advantage.
• An effective and fully involved Assistant Manager who is resourceful and self-motivating.
• Good organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer focused.
• Operates to a very high-quality standard.
• Positive, can do attitude.
• Ability to work flexible hours.
• Ability to remain calm whilst under pressure.
• Must be over 18 years of age due to service of alcohol.
• Additional languages an advantage.

• Regularly stocked canteen for meals, snacks and beverages while on duty.
• Staff discounts in our Hotel, Spa & Golf course.
• Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.
• Free Car parking
• Regular staff appreciation initiatives.
• Opportunities to develop and grow through assisted educational opportunities.
• Sick Benefit scheme.
• Personal locker where required.

Job Description – Assistant Restaurant Manager

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.

Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Officially recognised as a BEST PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Job Title:                                                   Assistant Restaurant Manager

Department:                                           Food & Beverage

Responsible To:                                      Restaurant Manager / Director of Food & Beverage

Type of Contract:                                   Permanent

Main Purpose of Job:                          To assist in the restaurant management at Trump International Doonbeg, ensuring the provision of a friendly and efficient Food and Beverage service within the dining and any other food and beverage service areas, with courtesy to the standard required according to legislation and the internal standards set out by Trump International Doonbeg.

Liaises with:                                           Culinary Department, Stewarding, Reservations, Front Desk

MAIN DUTIES

• Interview, select, train, supervise and monitor restaurant staff for the efficient operation of the restaurant.
• To assist in ensuring consistent five-star service through effective monitoring of standard operating procedures within Forbes and ensure adherence to these standards by regularly and fairly holding staff accountable for their performance.
• Assist in conducting pre-shift and departmental meetings communicating any pertinent information to the staff, such as house count and menu changes.
• Ensure adequate staffing levels and schedule and direct staff in their work assignments.
• Manage the service of food and beverages to our members and guests to five-star Forbes standard and support staff in the serving of beverages, snacks and meals as necessary.
• Uphold departmental standards and improved processes, conduct briefings and training sessions as and when required, including standard operating procedures and how to respond to guest queries.
• Follow established Trump International standards of service and procedure.
• Communicate our services and facilities to guests as required.
• Have a thorough knowledge and understanding of each menu item presented to our members and guests.
• Ensure that the Restaurants are clean, well-maintained and attractively presented.
• Assist in the service of outside catering and functions when required.
• Assist in ensuring bar and food outlets work closely together to ensure the best service to our members and guests.
• Solicit feedback from guests concerning food, beverages, service and improvement ideas.
• Assist the Director of Food and Beverage in budget awareness with an understanding of revenue and expense detail and have the ability to manage costs effectively.
• Assist in the development and implementation of cost-saving and profit-enhancing initiatives and ideas.
• Address any customer concerns in a professional manner and notify management of same.
• Assist in responding to on-line customer reviews relating to the restaurants.
• Deliver careful monitoring ensuring that no person under the age of 18 is served alcoholic beverages.
• Ensure that all guests requests are responded to immediately.
• Ensure that all standards and hotel cash handling procedures are met.
• Ensure that all orders are entered into the company POS system.
• Maintain rapport with all departments and attend relevant meetings.
• Attend weekly meetings or briefings as required by Management.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.
• Participate in training programs as required.

OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

QUALIFYING CRITERIA

• Previous supervisory experience.
• Knowledge & experience of five-star hospitality an advantage.
• An effective and fully involved Assistant Manager who is resourceful and self-motivating.
• Good organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer focused.
• Operates to a very high-quality standard.
• Positive, can do attitude.
• Ability to work flexible hours.
• Ability to remain calm whilst under pressure.
• Must be over 18 years of age due to service of alcohol.
• Additional languages an advantage.

• Regularly stocked canteen for meals, snacks and beverages while on duty.
• Staff discounts in our Hotel, Spa & Golf course.
• Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.
• Free Car parking
• Regular staff appreciation initiatives.
• Opportunities to develop and grow through assisted educational opportunities.
• Sick Benefit scheme.
• Personal locker where required.