This is a great opportunity to take on the next steps in your hospitality career, to lead a  team within Surya Hotels,  working with the hotels  management team to maximise guest experience.  

In a new era in hospitality, we're looking for a Front of House Team Leader to lead our Reception and F&B teams- all things in front of service -to make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

With the historic town centre just a few minutes stroll away, there is easy access to top Bury St Edmunds shopping, stunning parks and annual festivals. There really is so much to do in the local area!

Inside our stylish and modern rooms, you’ll find the full range of amenities available to make a stay very comfortable, including free WiFi, Flat Screen TVs, freshly cooked food, draft beer on tap and King Size Hypnos beds. Our family-run Bury St Edmunds hotel offers an amazing experience at an extremely competitive price.

Our hotel also provides the perfect backdrop for any occasion from weddings to birthday parties to business meetings and more….a bite to eat on our outdoor terrace or relax in our remodeled Barley & Graze restaurant and bar with a cocktail before retiring to your spacious room. Our welcoming team ensure a stay with us is as effortless as it is enjoyable.

Our teams are multi-skilled to work across our open plan Hotel reception, bar and restaurant areas- it brings great variety to the role.  To be a successful Front of House team leader (FOH TL) you need;

* Proven experience as part of a Food & Beverage or Reception Team, a leadership role is advantageous

* Thirst to drive and improve standards across all areas of our food and beverage areas, with an eye for detail- delivering best in class experiences with personality and warmth

* Ability to lead, inspire, train a team, helping maintain high standards whilst being fair and consistent

Now you know what we are looking for in a Front of House Team Leader, we offer you:

• Flexible working times and hours
• Increasing annual leave- to 33 days inclusive (FT)
• Inclusion in tronc scheme (tips)
• Huge Discounts off Hotel Stays across the Group- up to 50% off!
• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Retail & Supermarket Discounts
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Bus Fare Discounts

In return we ask you to:

• Lead service from the front - taking guests orders, serving food and drinks, taking payments and giving great service to customers on check in, check out & throughout their stay
• Meet all site standards of service & lead the team to do the same leading to a great guest experience.
• Have a good understanding serving coffees, alcohol and wine to both a bar and restaurant environment.
• Opening and closing shifts, including cash ups and end of day sign offs
• Aid in developing & mentoring the Food & Beverage team to deliver great service.
• Have a willingness to continue your development with both in-house and external training sessions.

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!

Stay. Explore. Discover.

This is a great opportunity to take on the next steps in your hospitality career, to lead a  team within Surya Hotels,  working with the hotels  management team to maximise guest experience.  

In a new era in hospitality, we're looking for a Front of House Team Leader to lead our Reception and F&B teams- all things in front of service -to make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

With the historic town centre just a few minutes stroll away, there is easy access to top Bury St Edmunds shopping, stunning parks and annual festivals. There really is so much to do in the local area!

Inside our stylish and modern rooms, you’ll find the full range of amenities available to make a stay very comfortable, including free WiFi, Flat Screen TVs, freshly cooked food, draft beer on tap and King Size Hypnos beds. Our family-run Bury St Edmunds hotel offers an amazing experience at an extremely competitive price.

Our hotel also provides the perfect backdrop for any occasion from weddings to birthday parties to business meetings and more….a bite to eat on our outdoor terrace or relax in our remodeled Barley & Graze restaurant and bar with a cocktail before retiring to your spacious room. Our welcoming team ensure a stay with us is as effortless as it is enjoyable.

Our teams are multi-skilled to work across our open plan Hotel reception, bar and restaurant areas- it brings great variety to the role.  To be a successful Front of House team leader (FOH TL) you need;

* Proven experience as part of a Food & Beverage or Reception Team, a leadership role is advantageous

* Thirst to drive and improve standards across all areas of our food and beverage areas, with an eye for detail- delivering best in class experiences with personality and warmth

* Ability to lead, inspire, train a team, helping maintain high standards whilst being fair and consistent

Now you know what we are looking for in a Front of House Team Leader, we offer you:

• Flexible working times and hours
• Increasing annual leave- to 33 days inclusive (FT)
• Inclusion in tronc scheme (tips)
• Huge Discounts off Hotel Stays across the Group- up to 50% off!
• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Retail & Supermarket Discounts
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Bus Fare Discounts

In return we ask you to:

• Lead service from the front - taking guests orders, serving food and drinks, taking payments and giving great service to customers on check in, check out & throughout their stay
• Meet all site standards of service & lead the team to do the same leading to a great guest experience.
• Have a good understanding serving coffees, alcohol and wine to both a bar and restaurant environment.
• Opening and closing shifts, including cash ups and end of day sign offs
• Aid in developing & mentoring the Food & Beverage team to deliver great service.
• Have a willingness to continue your development with both in-house and external training sessions.

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!

Stay. Explore. Discover.