We are seeking an enthusiastic, calm under pressure,  Night Manager, usually working a 4 on 4 off pattern of night shifts, although other patterns considered.

In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Your NIGHT MANAGER responsibilities will include:

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.

• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.

• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
• Liaison with management team regarding incidents, safety of guests and sites
• Act as an ambassador and duty manager responsible for site and team
• Lead Night Porter team across their multiple shifts and times

Experience and skills for role:

• Experience of Night Working (considerably advantageous)

• Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.

• Minimum 2 years Hospitality experience preferred.

• Experience of presenting an environment that exceeds our Guest expectations.

• Excellent punctuality and attention to detail.

Dragonfly Hotels have a simple philosophy: economy with excellence. It means we do the basics brilliantly, with a splash of panache for good measure. In four key east of England locations, we deliver comfort, convenience and efficient, switched-on service, sensibly priced so you can do more with your trip, whether you’re staying with us for business, leisure, or a little bit of both.

Our Peterborough hotel is the ideal setting for a short break of business trip, with 70 rooms, the overlooks a serene lake which is home to Peterborough’s international Rowing Course.

With experience in guest services, ability to check guests in and out on systems and your calm methodical manner to ensure our guests and property is kept safe and secure during night-times you may be just the person we're looking for!

You will be an integral part of our hotels management team, aspiring to exceed our guests needs, delivering great service whilst juggling multiple demands and tasks.

We offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – access your wages as you earn, or save as you earn too!
• Discounted meals & stays across all of the groups hotels around the UK- up to 50% off!
• Retail and supermarket discounts
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Flexible working hours
• Increasing annual leave

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, there's always lots going on, come join us!

We are seeking an enthusiastic, calm under pressure,  Night Manager, usually working a 4 on 4 off pattern of night shifts, although other patterns considered.

In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Your NIGHT MANAGER responsibilities will include:

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.

• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.

• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
• Liaison with management team regarding incidents, safety of guests and sites
• Act as an ambassador and duty manager responsible for site and team
• Lead Night Porter team across their multiple shifts and times

Experience and skills for role:

• Experience of Night Working (considerably advantageous)

• Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.

• Minimum 2 years Hospitality experience preferred.

• Experience of presenting an environment that exceeds our Guest expectations.

• Excellent punctuality and attention to detail.

Dragonfly Hotels have a simple philosophy: economy with excellence. It means we do the basics brilliantly, with a splash of panache for good measure. In four key east of England locations, we deliver comfort, convenience and efficient, switched-on service, sensibly priced so you can do more with your trip, whether you’re staying with us for business, leisure, or a little bit of both.

Our Peterborough hotel is the ideal setting for a short break of business trip, with 70 rooms, the overlooks a serene lake which is home to Peterborough’s international Rowing Course.

With experience in guest services, ability to check guests in and out on systems and your calm methodical manner to ensure our guests and property is kept safe and secure during night-times you may be just the person we're looking for!

You will be an integral part of our hotels management team, aspiring to exceed our guests needs, delivering great service whilst juggling multiple demands and tasks.

We offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – access your wages as you earn, or save as you earn too!
• Discounted meals & stays across all of the groups hotels around the UK- up to 50% off!
• Retail and supermarket discounts
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Flexible working hours
• Increasing annual leave

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, there's always lots going on, come join us!