Front Desk Agent

Downtown Los Angeles Proper Hotel is looking for a highly motivated Hotel Front Desk Agent. This historic 148 room renovated Hotel with two restaurants, event venues and a spectacular rooftop bar is now open and is the most recent, exciting addition to the Proper Brand. 

The Hotel Front Desk Agent will deliver customer service excellence at all times, by creating a personable and memorable experience for guests.

Overview
- Provide a warm, authentic greeting to all guests according to brand standards
- Display a positive and enthusiastic attitude and be a team player
- Ability to multi-task, work in a fast-paced environment and maintain composure at all times; be solutions oriented, open minded, and always seeking to improve
- Understand and communicate Proper brand standards to guests
- Provide knowledgeable and comprehensive information about the neighborhood and surrounding areas
- Promptly answer, record. and complete all guest requests, phone calls, questions and / or concerns
- Process arrivals and departures, complete registration paperwork, obtain and post payments and balance cash banks
- Execute check-in process per brand standards

Qualifications
- Experience in a similar role in a hospitality environment, preferred
- Dependable, detail-oriented and organized
- Able to work under pressure
- Opera PMS knowledge preferred
- Excellent communication skills - both oral and written
- Strong ability to assess a situation, show good judgment and resolve conflicts
- Work flexible schedules and willing and able to work shift duties that may include evenings, nights, weekends and holidays
- Perform job functions with attention to detail, speed and accuracy
- Work cohesively with Colleagues as part of a team

Education
High School degree or equivalent required

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Downtown Los Angeles Proper Hotel is looking for a highly motivated Hotel Front Desk Agent. This historic 148 room renovated Hotel with two restaurants, event venues and a spectacular rooftop bar is now open and is the most recent, exciting addition to the Proper Brand. 

The Hotel Front Desk Agent will deliver customer service excellence at all times, by creating a personable and memorable experience for guests.

Overview
- Provide a warm, authentic greeting to all guests according to brand standards
- Display a positive and enthusiastic attitude and be a team player
- Ability to multi-task, work in a fast-paced environment and maintain composure at all times; be solutions oriented, open minded, and always seeking to improve
- Understand and communicate Proper brand standards to guests
- Provide knowledgeable and comprehensive information about the neighborhood and surrounding areas
- Promptly answer, record. and complete all guest requests, phone calls, questions and / or concerns
- Process arrivals and departures, complete registration paperwork, obtain and post payments and balance cash banks
- Execute check-in process per brand standards

Qualifications
- Experience in a similar role in a hospitality environment, preferred
- Dependable, detail-oriented and organized
- Able to work under pressure
- Opera PMS knowledge preferred
- Excellent communication skills - both oral and written
- Strong ability to assess a situation, show good judgment and resolve conflicts
- Work flexible schedules and willing and able to work shift duties that may include evenings, nights, weekends and holidays
- Perform job functions with attention to detail, speed and accuracy
- Work cohesively with Colleagues as part of a team

Education
High School degree or equivalent required

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.