Receptionist Supervisor

THE DYLAN COASTAL RESORT  ·  LAUGHARNE

Reception Supervisor

Full-time, permanent  ·  Immediate start

£13.50 per hour   ·   40 hours per week   ·   Full-time, permanent

Seven-day rota, including weekends and bank holidays   ·   [Shifts between Xam and Xpm]

The Dylan Coastal Resort, Laugharne, Carmarthenshire

First face, first impression, and the person who holds the day together.

Reception is where a guest’s holiday begins, and where it gets put right when something goes wrong. We’re looking for a Reception Supervisor to lead the desk day-to-day — running the shift, looking after the team, and making sure every arrival walks into a lodge that’s ready and a welcome that means it.

It’s a hands-on supervisory role. You’ll be on the desk with your team, not behind a door.

•     Running the reception shift day-to-day and keeping the desk covered

•     Supporting, training and developing the reception team

•     Building the rota with the Reception Manager and organising cover for holidays and sickness

•     Setting the standard for how our guests are looked after

•     Welcoming arrivals and managing check-in and check-out, especially on busy changeover days

•     Handling enquiries in person, by phone and by email

•     Resolving guest issues and complaints at the first point, and knowing when to escalate

•     Taking bookings, amendments and payments, and keeping records accurate

•     Working closely with housekeeping so lodges are signed off and ready before arrival

•     Passing maintenance issues on and chasing them through to fixed

•     Liaising with the restaurant, spa and activities teams on guest bookings

•     Cash handling, floats, daily banking and end-of-day reporting

•     Opening and closing reception, and key control

•     Supervisory or senior reception experience in a hotel, resort or holiday park — or a strong receptionist ready to step up

•     Calm and organised when the queue is out the door and three things need doing at once

•     Genuine warmth with guests — the sort of welcome people remember

•     Confident with computers — booking or property management systems, email and spreadsheets (full training on our systems given)

•     Able to handle a complaint properly rather than pass it along

•     A natural with a team; people listen to you because you’re fair, not because of the job title

•     Available across a seven-day rota, including weekends and bank holidays

•     Own transport is helpful given the location and shift times

•     [A full UK driving licence]

•     £13.50 per hour, paid monthly

•     Full-time, permanent, 40 hours per week — guaranteed contracted hours

•     A fixed rota published three weeks ahead so you can plan

•     Full training and uniform provided

•     [Up to 50% off holidays across our ten UK and overseas resorts]

•     [Team Member of the Month, Quarter, Mid-Year and Year — including a £1,000 bonus and personalised prizes]

•     [Referral scheme — up to £400 for every person you bring to the team]

•     Real progression — reception is where a lot of our management careers started

•     A beautiful coastal setting and a team that looks after each other

•     Immediate start — we’re looking to fill this role within the next two weeks

THE DYLAN COASTAL RESORT  ·  LAUGHARNE

Reception Supervisor

Full-time, permanent  ·  Immediate start

£13.50 per hour   ·   40 hours per week   ·   Full-time, permanent

Seven-day rota, including weekends and bank holidays   ·   [Shifts between Xam and Xpm]

The Dylan Coastal Resort, Laugharne, Carmarthenshire

First face, first impression, and the person who holds the day together.

Reception is where a guest’s holiday begins, and where it gets put right when something goes wrong. We’re looking for a Reception Supervisor to lead the desk day-to-day — running the shift, looking after the team, and making sure every arrival walks into a lodge that’s ready and a welcome that means it.

It’s a hands-on supervisory role. You’ll be on the desk with your team, not behind a door.

•     Running the reception shift day-to-day and keeping the desk covered

•     Supporting, training and developing the reception team

•     Building the rota with the Reception Manager and organising cover for holidays and sickness

•     Setting the standard for how our guests are looked after

•     Welcoming arrivals and managing check-in and check-out, especially on busy changeover days

•     Handling enquiries in person, by phone and by email

•     Resolving guest issues and complaints at the first point, and knowing when to escalate

•     Taking bookings, amendments and payments, and keeping records accurate

•     Working closely with housekeeping so lodges are signed off and ready before arrival

•     Passing maintenance issues on and chasing them through to fixed

•     Liaising with the restaurant, spa and activities teams on guest bookings

•     Cash handling, floats, daily banking and end-of-day reporting

•     Opening and closing reception, and key control

•     Supervisory or senior reception experience in a hotel, resort or holiday park — or a strong receptionist ready to step up

•     Calm and organised when the queue is out the door and three things need doing at once

•     Genuine warmth with guests — the sort of welcome people remember

•     Confident with computers — booking or property management systems, email and spreadsheets (full training on our systems given)

•     Able to handle a complaint properly rather than pass it along

•     A natural with a team; people listen to you because you’re fair, not because of the job title

•     Available across a seven-day rota, including weekends and bank holidays

•     Own transport is helpful given the location and shift times

•     [A full UK driving licence]

•     £13.50 per hour, paid monthly

•     Full-time, permanent, 40 hours per week — guaranteed contracted hours

•     A fixed rota published three weeks ahead so you can plan

•     Full training and uniform provided

•     [Up to 50% off holidays across our ten UK and overseas resorts]

•     [Team Member of the Month, Quarter, Mid-Year and Year — including a £1,000 bonus and personalised prizes]

•     [Referral scheme — up to £400 for every person you bring to the team]

•     Real progression — reception is where a lot of our management careers started

•     A beautiful coastal setting and a team that looks after each other

•     Immediate start — we’re looking to fill this role within the next two weeks