We are looking for a highly energetic Spa Receptionist to join our Spa team at The Retreat, Elcot Park located in West Berkshire. 

Our 55-bedroom hotel has been transformed to offer bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa with hot and cold tubs on the lawn, and many more experiences to offer our guests.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.  
• An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development. 
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy. 
• Wagestream - access up to 40% of your pay before pay date, and save directly from your salary. 
• 28 days’ holiday + birthday off (including Bank Holidays).
• Team recognition programme to celebrate your achievements. 
• Referral bonus scheme for recommending top talent - earn up to £300. 
• Flexible scheduling without split shifts.  
• Complimentary team meals on shift.
• Long Service Awards - lunches for two with all the trimmings, complimentary room stays with breakfast and dinner,  Lion King tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us. 
• Access to apprenticeships and accredited qualifications up to Level 4. 

You will: 

• Greet and welcome all our guests in a warm and friendly manner, whist supporting with show rounds of our Spa and facilities. 
• Respond to guest queries and support with Spa reservations via the phone and emails. 
• Maintain the cleanliness and our service standards of the reception desk, and wider facilities.
• Maintain your general knowledge about our hotel, so you can advise guests on restaurant opening hours, to appointments and availability within our Hair & Beauty salon.
• Ensure your Treatment knowledge and Gaia product knowledge is at its best..
• Conduct hourly checks of changing rooms, pools, and gym areas ensuring all are pristine, removing unused towels and general housekeeping. 
• Be comfortable serving drinks poolside, from our Spa bar. 
• Engage in undertaking relevant training for your role, from retail training on Gaia products, to service recovery training with our L&D Manager. 
• Assist in all areas of the Spa operation as requested by management.  
• Ensure all Hygiene, Health and Safety procedures and legislation is adhered to along with all other legal requirements of the business.

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!

We are looking for a highly energetic Spa Receptionist to join our Spa team at The Retreat, Elcot Park located in West Berkshire. 

Our 55-bedroom hotel has been transformed to offer bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa with hot and cold tubs on the lawn, and many more experiences to offer our guests.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.  
• An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development. 
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy. 
• Wagestream - access up to 40% of your pay before pay date, and save directly from your salary. 
• 28 days’ holiday + birthday off (including Bank Holidays).
• Team recognition programme to celebrate your achievements. 
• Referral bonus scheme for recommending top talent - earn up to £300. 
• Flexible scheduling without split shifts.  
• Complimentary team meals on shift.
• Long Service Awards - lunches for two with all the trimmings, complimentary room stays with breakfast and dinner,  Lion King tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us. 
• Access to apprenticeships and accredited qualifications up to Level 4. 

You will: 

• Greet and welcome all our guests in a warm and friendly manner, whist supporting with show rounds of our Spa and facilities. 
• Respond to guest queries and support with Spa reservations via the phone and emails. 
• Maintain the cleanliness and our service standards of the reception desk, and wider facilities.
• Maintain your general knowledge about our hotel, so you can advise guests on restaurant opening hours, to appointments and availability within our Hair & Beauty salon.
• Ensure your Treatment knowledge and Gaia product knowledge is at its best..
• Conduct hourly checks of changing rooms, pools, and gym areas ensuring all are pristine, removing unused towels and general housekeeping. 
• Be comfortable serving drinks poolside, from our Spa bar. 
• Engage in undertaking relevant training for your role, from retail training on Gaia products, to service recovery training with our L&D Manager. 
• Assist in all areas of the Spa operation as requested by management.  
• Ensure all Hygiene, Health and Safety procedures and legislation is adhered to along with all other legal requirements of the business.

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!