We are looking for an enthusiastic and dedicated Spa Receptionist to join our Spa team at The Retreat, Elcot Park located in West Berkshire. 

After extensive refurbishment, our hotel has been transformed to offer 55 individually bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa facility with membership and many more experiences to offer our guests.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.  
• An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development. 
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy. 
• Wagestream - access up to 40% of your pay before pay date, and save directly from your salary. 
• 28 days’ holiday + birthday off (including Bank Holidays).
• Team recognition programme to celebrate your achievements. 
• Referral bonus scheme for recommending top talent - earn up to £300. 
• Flexible scheduling without split shifts.  
• Complimentary team meals on shift.
• Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us. 
• Access to apprenticeships and accredited qualifications up to Level 4. 

You will: 

• Deliver a warm greeting, ensuring all of our guests have a warm and attentive experience with us.
• Proactively provide show rounds to any prospective guests who are looking to purchase membership, or even a spa day for two.
• Be comfortable in taking reservations for the spa; including phone calls, emails, website, in person.
• Maintain tidiness and overall apperance of our spa; ensuring reception, changing rooms, corridors are all spotless. 
• Develop your hotel knowledge, including restaurant opening times, names of our bedrooms, local points of interest, so you can share these quirky moments with guests.
• Regularly attend to our pools, saunas, hot tubs, steam rooms and wellness rooms, to ensure necessary Health & Safety checks are complete.
• Undertake any identified training and development for your role, including Pool Emergency Responder & Pool Plant training.
• Complete open / close procedures including putting “payments” through.
• Ensure all Hygiene, Health and Safety procedures and legislation is adhered to along with all other legal requirements of the business.

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!

We are looking for an enthusiastic and dedicated Spa Receptionist to join our Spa team at The Retreat, Elcot Park located in West Berkshire. 

After extensive refurbishment, our hotel has been transformed to offer 55 individually bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa facility with membership and many more experiences to offer our guests.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.  
• An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development. 
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy. 
• Wagestream - access up to 40% of your pay before pay date, and save directly from your salary. 
• 28 days’ holiday + birthday off (including Bank Holidays).
• Team recognition programme to celebrate your achievements. 
• Referral bonus scheme for recommending top talent - earn up to £300. 
• Flexible scheduling without split shifts.  
• Complimentary team meals on shift.
• Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us. 
• Access to apprenticeships and accredited qualifications up to Level 4. 

You will: 

• Deliver a warm greeting, ensuring all of our guests have a warm and attentive experience with us.
• Proactively provide show rounds to any prospective guests who are looking to purchase membership, or even a spa day for two.
• Be comfortable in taking reservations for the spa; including phone calls, emails, website, in person.
• Maintain tidiness and overall apperance of our spa; ensuring reception, changing rooms, corridors are all spotless. 
• Develop your hotel knowledge, including restaurant opening times, names of our bedrooms, local points of interest, so you can share these quirky moments with guests.
• Regularly attend to our pools, saunas, hot tubs, steam rooms and wellness rooms, to ensure necessary Health & Safety checks are complete.
• Undertake any identified training and development for your role, including Pool Emergency Responder & Pool Plant training.
• Complete open / close procedures including putting “payments” through.
• Ensure all Hygiene, Health and Safety procedures and legislation is adhered to along with all other legal requirements of the business.

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!