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Hotel Deputy General Manager
The Retreat Elcot Park
Hotel Deputy General Manager
The Retreat Elcot Park
Full Time
5
Years
Experience
£50000 - £60000 / Year
Hotel Deputy General Manager
The Retreat Elcot Park
Full Time
5
Years
Experience
£50000 - £60000 / Year
Skills
Casual Dining Experience
Training Experience
Fast-Paced Experience
Fluent in English
Microsoft Office
Open Table
+5
Description
We are looking for a wonderful and experienced Deputy General Manager to join our Management team at Our 55-bedroom hotel has been transformed to offer bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa with hot and cold tubs on the lawn, and many more experiences to offer our guests. Our hotel features a stunning function room, The 1772 Brasserie, which includes a terrace to enjoy the revamped herb and vegetable plots across the hotel gardens.
We can offer free parking on-site to our teams, as well as a generous Tronc of about £5,000 per year, paid monthly, (if you work full time, pro rata amount for part-time) from your first day at work!
Reporting to the hotel General Manager, this is an exciting opportunity for an experienced Hotel Operations Manager or Head of Department to develop into the next step of their career journey, and become a GM of the future!
Hours and days of work
This is a permanent, full-time role, working a mixture of days, evenings and weekends. However, we know time away from work is equally important and we will always be as flexible as we can be to allow for the days off people need, just chat to us about this at interview stage.
What you will be doing:
People Leadership & Culture
- Inspiring, coaching, and developing our brilliant team
- Creating a workplace where people are proud to work (and enjoy it!)
- Championing the Signet values and being the go‑to person for support and positivity
- Supporting forecasts, targets and cost control with confidence
- Monitoring revenue, payroll, purchasing and food & beverage performance
- Helping deliver clever strategies that boost revenue and enhance guest experience
- Making sure our service consistently hits “wow” levels
- Building relationships with guests and encouraging repeat stays
- Ensuring all guest touchpoints (from booking engine to breakfast buffet) sparkle
- Working with sales and marketing to help dream up irresistible packages, events and experiences
- Deputising for the GM, on the floor and in the office.
- Supporting daily inspections across rooms, front & back of house
- Keeping standards high, legal compliance tight and health & safety rock‑solid
- Co‑managing maintenance, capex planning and property presentation
What you will bring
- Proven management experience in luxury or boutique hospitality
- A passion for food, wine, and top‑tier service
- Outstanding communication & organisational skills
- A natural ability to motivate, guide and inspire
- The resilience to handle busy days with calm, humour and finesse
- An eye for detail and a head for commercial performance
- A warm, people-focused personality guests will remember
- Confidence in dealing with HR and people management touchpoints, ensuring effective recruitment, training, and development of employees to maintain a high-performing team.
- Attendance and contributions to management meetings, representing the hotel’s interests and ensuring alignment with overall business objectives.
- Management skills to ensure full compliance with all legal and regulatory requirements, and promote a strong Health and Safety culture within the team.
- Collaboration skills, to partner with the Central Support teams, whilst reporting directly to the General Manager on the day to day, ensuring effective communication and alignment.
We can offer you:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Stream - access up to 40% of your pay before pay date, and save directly from your salary.
- Your Wellbeing Hub - powered by Hospitality Action, from an 24/7 employee assistance programme, to gym classes, to nutritious recipes, to clinical counselling, we want to you feel cared for at each step.
- 28 days’ holiday (including Bank Holidays) + birthday off
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to £1000.
- Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to see The Lion King, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 4.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.
So, if this inspires you and you would like to be a part of our team on this exciting new adventure, we would love to hear from you!
We are looking for a wonderful and experienced Deputy General Manager to join our Management team at Our 55-bedroom hotel has been transformed to offer bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa with hot and cold tubs on the lawn, and many more experiences to offer our guests. Our hotel features a stunning function room, The 1772 Brasserie, which includes a terrace to enjoy the revamped herb and vegetable plots across the hotel gardens.
We can offer free parking on-site to our teams, as well as a generous Tronc of about £5,000 per year, paid monthly, (if you work full time, pro rata amount for part-time) from your first day at work!
Reporting to the hotel General Manager, this is an exciting opportunity for an experienced Hotel Operations Manager or Head of Department to develop into the next step of their career journey, and become a GM of the future!
Hours and days of work
This is a permanent, full-time role, working a mixture of days, evenings and weekends. However, we know time away from work is equally important and we will always be as flexible as we can be to allow for the days off people need, just chat to us about this at interview stage.
What you will be doing:
People Leadership & Culture
- Inspiring, coaching, and developing our brilliant team
- Creating a workplace where people are proud to work (and enjoy it!)
- Championing the Signet values and being the go‑to person for support and positivity
- Supporting forecasts, targets and cost control with confidence
- Monitoring revenue, payroll, purchasing and food & beverage performance
- Helping deliver clever strategies that boost revenue and enhance guest experience
- Making sure our service consistently hits “wow” levels
- Building relationships with guests and encouraging repeat stays
- Ensuring all guest touchpoints (from booking engine to breakfast buffet) sparkle
- Working with sales and marketing to help dream up irresistible packages, events and experiences
- Deputising for the GM, on the floor and in the office.
- Supporting daily inspections across rooms, front & back of house
- Keeping standards high, legal compliance tight and health & safety rock‑solid
- Co‑managing maintenance, capex planning and property presentation
What you will bring
- Proven management experience in luxury or boutique hospitality
- A passion for food, wine, and top‑tier service
- Outstanding communication & organisational skills
- A natural ability to motivate, guide and inspire
- The resilience to handle busy days with calm, humour and finesse
- An eye for detail and a head for commercial performance
- A warm, people-focused personality guests will remember
- Confidence in dealing with HR and people management touchpoints, ensuring effective recruitment, training, and development of employees to maintain a high-performing team.
- Attendance and contributions to management meetings, representing the hotel’s interests and ensuring alignment with overall business objectives.
- Management skills to ensure full compliance with all legal and regulatory requirements, and promote a strong Health and Safety culture within the team.
- Collaboration skills, to partner with the Central Support teams, whilst reporting directly to the General Manager on the day to day, ensuring effective communication and alignment.
We can offer you:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Stream - access up to 40% of your pay before pay date, and save directly from your salary.
- Your Wellbeing Hub - powered by Hospitality Action, from an 24/7 employee assistance programme, to gym classes, to nutritious recipes, to clinical counselling, we want to you feel cared for at each step.
- 28 days’ holiday (including Bank Holidays) + birthday off
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to £1000.
- Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to see The Lion King, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 4.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.
So, if this inspires you and you would like to be a part of our team on this exciting new adventure, we would love to hear from you!
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Hotel Deputy General Manager
Full Time
5
Years
Experience
£50000 - £60000 / Year
Skills
Casual Dining Experience
Training Experience
Fast-Paced Experience
Fluent in English
Microsoft Office
Open Table
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The Retreat at Elcot Park, Newbury, RG20 8NJ, United Kingdom