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Director of Operations
Elia Group Headquarters
Director of Operations
Elia Group Headquarters
Full Time
5
Years
Experience
Competitive salary
Director of Operations
Elia Group Headquarters
Full Time
5
Years
Experience
Competitive salary
Skills
Restaurant Operations
Description
Summary
ELIA Group is a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States. In Real Estate & Development, we don’t sit back and let things happen, we make things happen! Whether we’re crafting deals or cocktails, our unparalleled attention to detail leads to award-winning real estate development and hospitality projects.
We are seeking a Director of Operations to work closely with the executive team and ensure restaurant operations are efficient and profitable while delivering unparalleled customer service. The Director of Operations will lead all aspects of business operations and venue management, events and sales, entertainment, security and procurement to ensure that the organization is on track to achieving its vision and goals.
Come join our team that has successfully negotiated transactions in excess of $1 billion and play a meaningful role in continuing ELIA’s legacy of creating unique opportunities and iconic experiences!
What You’ll Be Doing (Key Responsibilities)
As a Director of Operations, you will oversee all aspects of restaurant and hospitality operations to ensure efficiency, profitability, and exceptional customer experiences. This includes managing food and beverage quality, operational efficiencies, and vendor relationships while aligning strategies with the company’s goals. You will lead a high-performing team, driving training, and development initiatives to foster a culture of excellence. Key responsibilities include analyzing and reporting on performance metrics, optimizing budgets, and implementing standards for safety, compliance, and service. Additionally, you will work closely with stakeholders to identify opportunities for improvement, address feedback, and deliver innovative solutions that enhance overall satisfaction and operational success.
Your key responsibilities include:
Provide day-to-day leadership that drives the company to achieve and surpass financial and operational objectives set by ownership.
Oversee all aspects of the company’s food and beverage operations, including quality control, operational efficiencies, and distributor/vendor/other partner relations
Work with executive management team to develop and implement operational strategies that are aligned with overall business strategies.
Create, measure, and report Key Performance Indicators (KPIs), driving continuous improvement and develop KPI dashboard working in collaboration with Chief Financial Officer and Chief Operating Officer.
Motivate and lead a high performing team; attract, recruit, and retain top talent; provide mentorship and ongoing development to managers and supervisors.
Visit company restaurants and evaluate overall performance, including with respect to presentations, cleanliness, compliance and program execution to company policy and procedures.
Provide strategic and tactical guidance to develop restaurant operations, standards and guidelines including service, product preparation, sales, customer relations, safety/security, marketing, and employee development.
Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to the company handbook.
Review financial information to determine company-wide operational performance against budget and adjust operational budgets to promote profitability.
Manage and forecast food and beverage requirements, including preparing annual budgets, scheduling expenditures, analyzing variances, initiating corrective action plans.
Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, while complying with legal regulations.
Coach and support the restaurants by providing timely and consistent in-restaurant training and development, in collaboration with training and development leaders.
Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve customer satisfaction results.
Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels. and overall satisfaction.
Incorporate customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Solicit team member feedback, utilize an "open door policy," and review employee satisfaction results to identify and address employee problems or concerns.
Conduct annual performance reviews and goal setting with direct reports in collaboration with HR.
Review customer feedback with leadership team and ensure appropriate corrective action is taken.
Analyze service issues and identify trends to drive continuous improvement company-wide.
What We Expect of You
At ELIA, we use our unique experience and contributions to deliver more than value – we set new standards! The Director of Operations we seek is someone looking for more than a job – we want to work with someone who is as passionate as us about what we do and how we go about doing it.
Your success with us requires these qualifications:
Bachelor’s degree in Business Administration or relevant field.
5 years of multi-unit restaurant management/operations experience, including fine dining experience.
Proven experience as Director of Operations or equivalent position.
Advanced knowledge of restaurant operations and systems, proven hands-on food experience leading a multi-unit team.
Excellent organizational and leadership abilities.
Working knowledge of data analysis and performance/operation metrics.
Outstanding communication and people skills.
Summary
ELIA Group is a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States. In Real Estate & Development, we don’t sit back and let things happen, we make things happen! Whether we’re crafting deals or cocktails, our unparalleled attention to detail leads to award-winning real estate development and hospitality projects.
We are seeking a Director of Operations to work closely with the executive team and ensure restaurant operations are efficient and profitable while delivering unparalleled customer service. The Director of Operations will lead all aspects of business operations and venue management, events and sales, entertainment, security and procurement to ensure that the organization is on track to achieving its vision and goals.
Come join our team that has successfully negotiated transactions in excess of $1 billion and play a meaningful role in continuing ELIA’s legacy of creating unique opportunities and iconic experiences!
What You’ll Be Doing (Key Responsibilities)
As a Director of Operations, you will oversee all aspects of restaurant and hospitality operations to ensure efficiency, profitability, and exceptional customer experiences. This includes managing food and beverage quality, operational efficiencies, and vendor relationships while aligning strategies with the company’s goals. You will lead a high-performing team, driving training, and development initiatives to foster a culture of excellence. Key responsibilities include analyzing and reporting on performance metrics, optimizing budgets, and implementing standards for safety, compliance, and service. Additionally, you will work closely with stakeholders to identify opportunities for improvement, address feedback, and deliver innovative solutions that enhance overall satisfaction and operational success.
Your key responsibilities include:
Provide day-to-day leadership that drives the company to achieve and surpass financial and operational objectives set by ownership.
Oversee all aspects of the company’s food and beverage operations, including quality control, operational efficiencies, and distributor/vendor/other partner relations
Work with executive management team to develop and implement operational strategies that are aligned with overall business strategies.
Create, measure, and report Key Performance Indicators (KPIs), driving continuous improvement and develop KPI dashboard working in collaboration with Chief Financial Officer and Chief Operating Officer.
Motivate and lead a high performing team; attract, recruit, and retain top talent; provide mentorship and ongoing development to managers and supervisors.
Visit company restaurants and evaluate overall performance, including with respect to presentations, cleanliness, compliance and program execution to company policy and procedures.
Provide strategic and tactical guidance to develop restaurant operations, standards and guidelines including service, product preparation, sales, customer relations, safety/security, marketing, and employee development.
Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to the company handbook.
Review financial information to determine company-wide operational performance against budget and adjust operational budgets to promote profitability.
Manage and forecast food and beverage requirements, including preparing annual budgets, scheduling expenditures, analyzing variances, initiating corrective action plans.
Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, while complying with legal regulations.
Coach and support the restaurants by providing timely and consistent in-restaurant training and development, in collaboration with training and development leaders.
Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve customer satisfaction results.
Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels. and overall satisfaction.
Incorporate customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Solicit team member feedback, utilize an "open door policy," and review employee satisfaction results to identify and address employee problems or concerns.
Conduct annual performance reviews and goal setting with direct reports in collaboration with HR.
Review customer feedback with leadership team and ensure appropriate corrective action is taken.
Analyze service issues and identify trends to drive continuous improvement company-wide.
What We Expect of You
At ELIA, we use our unique experience and contributions to deliver more than value – we set new standards! The Director of Operations we seek is someone looking for more than a job – we want to work with someone who is as passionate as us about what we do and how we go about doing it.
Your success with us requires these qualifications:
Bachelor’s degree in Business Administration or relevant field.
5 years of multi-unit restaurant management/operations experience, including fine dining experience.
Proven experience as Director of Operations or equivalent position.
Advanced knowledge of restaurant operations and systems, proven hands-on food experience leading a multi-unit team.
Excellent organizational and leadership abilities.
Working knowledge of data analysis and performance/operation metrics.
Outstanding communication and people skills.
Director of Operations
Full Time
5
Years
Experience
Competitive salary
Skills
Restaurant Operations
124 S Old Woodward Ave, Birmingham, Michigan 48009, United States