EMBERWOOD HEAD WAITER

SALARY: £13.75 per hour + Tronc (Approx 3-4k per annum)

FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

Who Are We?

At Emberwood, we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, where we learn about our guests needs, and adapt accordingly. We are dedicated to surpassing expectations, using experiences such as our Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to an exquisite service. At Emberwood, within our first few months of opening, we have already established ourselves as a leading restaurant in Bath, having been awarded a space in the illustrious Michelin Guide. Now we have set our sights to find the best and most passionate people within the hospitality sector to be able to consistently deliver the best possible experience in Bath.

What Do We Offer?

As well as a competitive salary and a monthly service charge contribution, Emberwood offers the following:

-          Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.

 -          Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.

 -          Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

 -          Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.

 -          Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.

 -          Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.

-           Subsidised Learning Courses - We encourage your learning, and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms where appropriate and a cycle to work scheme

Who Are We Looking For?

The Head Waiter will ensure that all food services are well supported and help direct the members of the team in being prepared for service. They will be extremely passionate about food and beverage, supporting the Managers in training the team and arming them with all the tools to succeed during briefings. They will be responsible for encouraging the team to remain service and guest focused.

They will be the right-hand person of the Management team during service, as well as ensure all preparations leading up to those services are exact and precise. They will also be encouraged to deliver magic moments, empowering the team to deliver an exquisite experience to the guest and be proactive in ensuring all public areas and spaces should be looked after.

They should have at least 2 years of full-time experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Ensure the preparation and delivery of service is at the highest standards in relation to our offering.

Assist with training of staff in the consistent delivery of the order of service, menu knowledge and elevating the guest experience.

Complete individual tasks assigned by the restaurant manager or line manager

Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.

Run a section in the restaurant, lounge or terrace with enthusiasm, energy and personality.

Oversee all sections accorss Emberwood and support the team in delivery of the product to a high standard

Responsibility for the correct opening or close-down of the restaurant

Leadership though energy and enthusiasm for the environment and brand to create a positive feeling for all staff and guests.

EMBERWOOD HEAD WAITER

SALARY: £13.75 per hour + Tronc (Approx 3-4k per annum)

FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

Who Are We?

At Emberwood, we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, where we learn about our guests needs, and adapt accordingly. We are dedicated to surpassing expectations, using experiences such as our Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to an exquisite service. At Emberwood, within our first few months of opening, we have already established ourselves as a leading restaurant in Bath, having been awarded a space in the illustrious Michelin Guide. Now we have set our sights to find the best and most passionate people within the hospitality sector to be able to consistently deliver the best possible experience in Bath.

What Do We Offer?

As well as a competitive salary and a monthly service charge contribution, Emberwood offers the following:

-          Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.

 -          Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.

 -          Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

 -          Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.

 -          Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.

 -          Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.

-           Subsidised Learning Courses - We encourage your learning, and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms where appropriate and a cycle to work scheme

Who Are We Looking For?

The Head Waiter will ensure that all food services are well supported and help direct the members of the team in being prepared for service. They will be extremely passionate about food and beverage, supporting the Managers in training the team and arming them with all the tools to succeed during briefings. They will be responsible for encouraging the team to remain service and guest focused.

They will be the right-hand person of the Management team during service, as well as ensure all preparations leading up to those services are exact and precise. They will also be encouraged to deliver magic moments, empowering the team to deliver an exquisite experience to the guest and be proactive in ensuring all public areas and spaces should be looked after.

They should have at least 2 years of full-time experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Ensure the preparation and delivery of service is at the highest standards in relation to our offering.

Assist with training of staff in the consistent delivery of the order of service, menu knowledge and elevating the guest experience.

Complete individual tasks assigned by the restaurant manager or line manager

Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.

Run a section in the restaurant, lounge or terrace with enthusiasm, energy and personality.

Oversee all sections accorss Emberwood and support the team in delivery of the product to a high standard

Responsibility for the correct opening or close-down of the restaurant

Leadership though energy and enthusiasm for the environment and brand to create a positive feeling for all staff and guests.