EMBERWOOD SENIOR FLOOR MANAGER

SALARY: £32,240 + Tronc (Approx 3-4k per annum)

FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

Who Are We?

At Emberwood, we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, where we learn about our guests needs, and adapt accordingly. We are dedicated to surpassing expectations, using experiences such as Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to an exquisite service. At Emberwood, within our first four months of opening, we have already established ourselves as a leading restaurant in Bath, having been awarded a space in the illustrious Michelin Guide. Now we have set our sights to find the best and most passionate people within the hospitality sector to be able to consistently deliver the best possible experience in Bath.

What Do We Offer?

As well as a competitive salary and a monthly service charge contribution, Emberwood offers the following:

-          Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.

 -          Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.

 -          Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

 -          Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.

 -          Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.

 -          Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.

-           Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme.

Who Are We Looking For?

The Senior Floor Manager will ensure that all food services are well driven, and the team are best prepared to dial into the guests needs. They will be extremely passionate about food and beverage, supporting the Restaurant Manager in training the team and arming them with all the tools to succeed during briefings.

They will be the right-hand person of the Restaurant Manager, supporting them in delivering magic moments, empowering the team to deliver an exquisite experience to the guest and be proactive in ensuring all public areas and spaces should be looked after.

They should have at least 2 years of experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Supporting and reinforcing Service Standards of the Highest Quality in relation to our offering through leadership

Take on responsibilities extra to the running of the restaurant and management of the team and completion of tasks assigned by department heads.

Assist with training of team members and managers to be well considered, supporting one-on-ones and group sessions to build the skill level of the team.

Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.

Upholding the brand with a positive attitude

Empowered to make business and service-based decisions regarding the rota, guest experience and restaurant operations

Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.

Receive feedback and proactively look to enhance the Hotel’s standards as a whole and maintain the highest levels of presentation

Attend HOD and operations meetings in the absence of the General Managements Team and feedback accordingly.

EMBERWOOD SENIOR FLOOR MANAGER

SALARY: £32,240 + Tronc (Approx 3-4k per annum)

FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

Who Are We?

At Emberwood, we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, where we learn about our guests needs, and adapt accordingly. We are dedicated to surpassing expectations, using experiences such as Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to an exquisite service. At Emberwood, within our first four months of opening, we have already established ourselves as a leading restaurant in Bath, having been awarded a space in the illustrious Michelin Guide. Now we have set our sights to find the best and most passionate people within the hospitality sector to be able to consistently deliver the best possible experience in Bath.

What Do We Offer?

As well as a competitive salary and a monthly service charge contribution, Emberwood offers the following:

-          Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.

 -          Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.

 -          Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

 -          Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.

 -          Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.

 -          Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.

-           Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme.

Who Are We Looking For?

The Senior Floor Manager will ensure that all food services are well driven, and the team are best prepared to dial into the guests needs. They will be extremely passionate about food and beverage, supporting the Restaurant Manager in training the team and arming them with all the tools to succeed during briefings.

They will be the right-hand person of the Restaurant Manager, supporting them in delivering magic moments, empowering the team to deliver an exquisite experience to the guest and be proactive in ensuring all public areas and spaces should be looked after.

They should have at least 2 years of experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Supporting and reinforcing Service Standards of the Highest Quality in relation to our offering through leadership

Take on responsibilities extra to the running of the restaurant and management of the team and completion of tasks assigned by department heads.

Assist with training of team members and managers to be well considered, supporting one-on-ones and group sessions to build the skill level of the team.

Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.

Upholding the brand with a positive attitude

Empowered to make business and service-based decisions regarding the rota, guest experience and restaurant operations

Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.

Receive feedback and proactively look to enhance the Hotel’s standards as a whole and maintain the highest levels of presentation

Attend HOD and operations meetings in the absence of the General Managements Team and feedback accordingly.