EMBERWOOD HOST - 40 hours per week                                 

SALARY: £27500 per annum + Tronc and great benefits!

EVENINGS AND WEEKENDS included

Who Are We?

Who Are We Looking For?

A host in Emberwood will be passionate about all people, as well as warm hospitality with an attention to detail, they should have knowledge of service, food and drinks and an understanding of what make a fantastic restaurant experience.

They should be able to work well within a team, supporting the floor team and managers guiding guests throughout the restaurant bar and lounge with brilliant communication and organisation skills.

They should have experience in a hospitality and be familiar with a restaurant environment, knowledge of a booking system will be important and being comfortable both working on the restaurant floor and dealing with emails and phone calls.

The host role encompasses elements from reception, reservations, function planning and revenue/sales.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Service Standards of the Highest Quality in relation to our offering.

Proving the welcome to guests ensuring all details regarding reservations are accurate and communicating the flow of guests to floor team and managers

Receive and input reservation via telephone and email and field all incoming and outgoing communication in Emberwood

Responsible for the safe delivery of food and drink, the correct conduct in relation to allergies and dietary requirements

Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.

Work alongside our marketing team where promotions, functions or seasonal events require

Comfortable using or learning standard hospitality systems such as SevenRooms, OpenTable, Excel, Word, Property managementsystems and voucher redemption portals.

Assist the head hosts in function and party booking

Elevate the guest experience through with a curious and creative approach to make a experience memorable

Building profiles on guest based on their preferences to elevate future experiences building genuine rapport 

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

·       Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.

·       Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.

·       Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)

·       Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

·       Annual social and celebration events.

·       Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.

·       Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

EMBERWOOD HOST - 40 hours per week                                 

SALARY: £27500 per annum + Tronc and great benefits!

EVENINGS AND WEEKENDS included

Who Are We?

Who Are We Looking For?

A host in Emberwood will be passionate about all people, as well as warm hospitality with an attention to detail, they should have knowledge of service, food and drinks and an understanding of what make a fantastic restaurant experience.

They should be able to work well within a team, supporting the floor team and managers guiding guests throughout the restaurant bar and lounge with brilliant communication and organisation skills.

They should have experience in a hospitality and be familiar with a restaurant environment, knowledge of a booking system will be important and being comfortable both working on the restaurant floor and dealing with emails and phone calls.

The host role encompasses elements from reception, reservations, function planning and revenue/sales.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Service Standards of the Highest Quality in relation to our offering.

Proving the welcome to guests ensuring all details regarding reservations are accurate and communicating the flow of guests to floor team and managers

Receive and input reservation via telephone and email and field all incoming and outgoing communication in Emberwood

Responsible for the safe delivery of food and drink, the correct conduct in relation to allergies and dietary requirements

Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.

Work alongside our marketing team where promotions, functions or seasonal events require

Comfortable using or learning standard hospitality systems such as SevenRooms, OpenTable, Excel, Word, Property managementsystems and voucher redemption portals.

Assist the head hosts in function and party booking

Elevate the guest experience through with a curious and creative approach to make a experience memorable

Building profiles on guest based on their preferences to elevate future experiences building genuine rapport 

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

·       Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.

·       Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.

·       Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)

·       Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

·       Annual social and celebration events.

·       Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.

·       Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.