Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest focused Director of Food & Beverage to join our incredible team at Pan Pacific London. 

You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.

If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

We are seeking an experienced and dynamic professional to join our team as the Director of Food and Beverage. The ideal candidate will be responsible for overseeing all aspects of our Food and Beverage operations, ensuring exceptional quality, service, and profitability. Reporting to the Hotel Manager, this individual will play a key role in developing and executing strategies to enhance our dining experiences while maintaining high standards of efficiency, customer satisfaction, and financial success. Your tasks as a Director of Food & Beverage will include but not be limited to:

·         With the support of the Food and Beverage Operations Manager, you will direct, lead and manage the Food and Beverage department in line with the Company’s Core Values: Integrity, Teamwork, Results, Respect and Creativity.

·         Work closely with the Executive Chef and F&B Operations Manager to drive Food and Beverage quality.

·         Develop a Food and Beverage operating strategy that is aligned with the brands business strategy and lead its execution.

·           Adhere to the LQA and Forbes guidelines and actively enforce these standards.

·         Recruit, train, mentor, and manage a high-performing team, fostering a culture of excellence, teamwork, and guest satisfaction.

·         Set performance goals, conduct regular evaluations, and provide guidance for professional development.

·         Drive training within the team in conjunction with the Learning and Development Manager, actively encouraging team members to partake in courses such as WSET or obtaining industry qualifications.

·         Collaborate cross-functionally with other departments to drive cohesive operations and achieve overall organisational goals.

·         Work closely with the Purchasing team to source the best products for our guests, where possible with a focus on sourcing the most sustainable option.

·         Develop and manage the F&B budget in line with forecasts.

·         Review and control the weekly payroll budget in conjunction with the F&B Operations Manager.

·         Provide proactive coaching and counselling to team members.

·         Drive self-audits throughout the year to ensure we are compliant as a hotel.

·         Manage day-to-day operations, drive quality, and verify standards are meeting the expectations of our guests on a daily basis.

·         Oversee menu planning, pricing strategies, and Food & Beverage offerings, ensuring innovation and alignment with industry trends.

·         Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

·         Negotiate contracts with suppliers and vendors to optimize pricing and quality of goods and services.

·         Analyse guest feedback, implement improvements, and develop initiatives to enhance the dining experience.

·         Ensure compliance with health, safety, and sanitation regulations.

·         Drive sustainable practices through the department and across the wider hotel.

BENEFITS OF WORKING AS A DIRECTOR OF FOOD & BEVERAGE AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

·         Access to Mental Health First Aiders

·         Celebrate your Birthday with an extra day off

·         Cycle to Work Scheme

·         Referral Scheme

·         Seasonal Ticket Loan

·         Enhanced Maternity and Paternity Policy

·         Eye Care Voucher Scheme

·         Social & Employee Wellness Activities

·         Employee Assistance Programme including 24/7 virtual GP and financial advisors

·         2 Hotel-Wide Social Events a year as well as additional social gatherings

·         Flexible Work Policy

·         Dry cleaning for uniforms and work attire

·         Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year

·         Guest Experience Programme

·         Discount on our Food and Beverage Outlets

·         Discount on Internal Spa Treatments

·         Culture Club – Focuses on Diversity and Inclusion

·         Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

·         Complimentary meals prepared for you by our chefs

·         2 Study Days per year (fully paid and in addition to your annual leave)

·         2 Volunteer Days per year (fully paid and in addition to your annual leave)

·         Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

·         Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

·         Hotel of the Year, Group 2023 | Catey Awards

·         Hotel of the Year, London 2022/2023 | AA Hospitality Awards

·         Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can’t wait to welcome you.

Please note that all applicants for Director of Food & Beverage role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for Director of Food & Beverage role will be required from all candidates.

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest focused Director of Food & Beverage to join our incredible team at Pan Pacific London. 

You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.

If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

We are seeking an experienced and dynamic professional to join our team as the Director of Food and Beverage. The ideal candidate will be responsible for overseeing all aspects of our Food and Beverage operations, ensuring exceptional quality, service, and profitability. Reporting to the Hotel Manager, this individual will play a key role in developing and executing strategies to enhance our dining experiences while maintaining high standards of efficiency, customer satisfaction, and financial success. Your tasks as a Director of Food & Beverage will include but not be limited to:

·         With the support of the Food and Beverage Operations Manager, you will direct, lead and manage the Food and Beverage department in line with the Company’s Core Values: Integrity, Teamwork, Results, Respect and Creativity.

·         Work closely with the Executive Chef and F&B Operations Manager to drive Food and Beverage quality.

·         Develop a Food and Beverage operating strategy that is aligned with the brands business strategy and lead its execution.

·           Adhere to the LQA and Forbes guidelines and actively enforce these standards.

·         Recruit, train, mentor, and manage a high-performing team, fostering a culture of excellence, teamwork, and guest satisfaction.

·         Set performance goals, conduct regular evaluations, and provide guidance for professional development.

·         Drive training within the team in conjunction with the Learning and Development Manager, actively encouraging team members to partake in courses such as WSET or obtaining industry qualifications.

·         Collaborate cross-functionally with other departments to drive cohesive operations and achieve overall organisational goals.

·         Work closely with the Purchasing team to source the best products for our guests, where possible with a focus on sourcing the most sustainable option.

·         Develop and manage the F&B budget in line with forecasts.

·         Review and control the weekly payroll budget in conjunction with the F&B Operations Manager.

·         Provide proactive coaching and counselling to team members.

·         Drive self-audits throughout the year to ensure we are compliant as a hotel.

·         Manage day-to-day operations, drive quality, and verify standards are meeting the expectations of our guests on a daily basis.

·         Oversee menu planning, pricing strategies, and Food & Beverage offerings, ensuring innovation and alignment with industry trends.

·         Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

·         Negotiate contracts with suppliers and vendors to optimize pricing and quality of goods and services.

·         Analyse guest feedback, implement improvements, and develop initiatives to enhance the dining experience.

·         Ensure compliance with health, safety, and sanitation regulations.

·         Drive sustainable practices through the department and across the wider hotel.

BENEFITS OF WORKING AS A DIRECTOR OF FOOD & BEVERAGE AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

·         Access to Mental Health First Aiders

·         Celebrate your Birthday with an extra day off

·         Cycle to Work Scheme

·         Referral Scheme

·         Seasonal Ticket Loan

·         Enhanced Maternity and Paternity Policy

·         Eye Care Voucher Scheme

·         Social & Employee Wellness Activities

·         Employee Assistance Programme including 24/7 virtual GP and financial advisors

·         2 Hotel-Wide Social Events a year as well as additional social gatherings

·         Flexible Work Policy

·         Dry cleaning for uniforms and work attire

·         Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year

·         Guest Experience Programme

·         Discount on our Food and Beverage Outlets

·         Discount on Internal Spa Treatments

·         Culture Club – Focuses on Diversity and Inclusion

·         Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

·         Complimentary meals prepared for you by our chefs

·         2 Study Days per year (fully paid and in addition to your annual leave)

·         2 Volunteer Days per year (fully paid and in addition to your annual leave)

·         Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

·         Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

·         Hotel of the Year, Group 2023 | Catey Awards

·         Hotel of the Year, London 2022/2023 | AA Hospitality Awards

·         Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can’t wait to welcome you.

Please note that all applicants for Director of Food & Beverage role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for Director of Food & Beverage role will be required from all candidates.