Develops and manages breakthrough restaurant
operations programs
Partners and confers with key restaurant
operations stakeholders to drive team vision
Establish restaurant and senior management
reporting and analyses on initiative progress
Ensure the safety of our team members and guests
by maintaining the highest food safety and cleanliness standards
Partner with training to develop a strategic
plan on ensuring New Restaurant Openings are meeting Key Performance Indicators
(KPIs) post opening with prescribed time frame
Is knowledgeable in the New Restaurant opening
procedures and can support as needed
Is knowledgeable in the Quality Assurance
Program and can support as needed
Communication
Central point of communications for cross
functional time sensitive communications that impact operation i.e. product
shortage, protocol change or any communication not in product implementation
guides
Responsible for planning, development, proofing,
editing and communication of implementation materials for restaurant initiative
that pertain to operations
Corporate
Completes a thorough needs analysis on all
potential projects and initiatives to fully understand overall requirements
Gathers an analyzes information to influence
operational strategies
Gather data and prepare analysis to review and
refine strategies to optimize revenues and gross profits
Responsible for analyzing and estimating
initiative impact on the business
Organize and oversee work teams to measure,
analyze and recommend actions as necessary
Collaborates with corporate departments in
support of restaurant operations specific initiatives
Vendor management including quality control,
inventory and communication cascade that pertain to operations
New product
development and existing menu item improvement
Review projects and determine operational impact
recommending alternate procedures to lessen impact on kitchen as necessary
Support R&D with products and procedures as
the pertain to operations
Support R&D in compiling recipes and
procedures
Source small wares for new projects and
improving existing projects and processes
Attend R&D training for AMs and FBCs
Attend AMs and FBCs POD trainings
Visit all locations within the first 3 days of
the test and continue to visit as needed
·Oversee that product, procedures and processes
in the test stores and ensure compliance with the implementation guide; Identify
and troubleshoot operational issues promptly, as the arise
Ensure correct placement of marketing materials
and ensure test units are returning adequate survey results if applicable
Attend weekly calls with the test units and
document their feedback; Troubleshoot operational issues promptly as they are
reported
Collaborate with marketing on survey complaints;
monitor test store feedback and provide solutions as pertains to operations and
provide recommendations for remedy
Document debrief of R&D test as pertaining
to Operations and impact on the kitchen
Provide communication to AMs and FBCs on new
R&D projects and solicit their feedback
Attend weekly RDI meetings and monthly R&D meetings
New product, improvement menu item and equipment
rollouts
Lead rollouts with the support of R&D
Knowledge
Excellent written and verbal communication
skills
Data analysis experience, preferably in a
multi-unit environment
Strong task organization skills that enable the
individual to manage multiple projects and meet deadlines in a fast-paced
environment
Ability to effectively communicate across
department lines and to all levels of the company modeling and process
improvement experience preferred
Excellent quantitative, analytical skills and
problem-solving creativity
Must be self-motivated and able to work on an
independent basis with little supervision
Must be proficient with Microsoft Word, Excel
and PowerPoint
Restaurant
Operations
Develops and manages breakthrough restaurant
operations programs
Partners and confers with key restaurant
operations stakeholders to drive team vision
Establish restaurant and senior management
reporting and analyses on initiative progress
Ensure the safety of our team members and guests
by maintaining the highest food safety and cleanliness standards
Partner with training to develop a strategic
plan on ensuring New Restaurant Openings are meeting Key Performance Indicators
(KPIs) post opening with prescribed time frame
Is knowledgeable in the New Restaurant opening
procedures and can support as needed
Is knowledgeable in the Quality Assurance
Program and can support as needed
Communication
Central point of communications for cross
functional time sensitive communications that impact operation i.e. product
shortage, protocol change or any communication not in product implementation
guides
Responsible for planning, development, proofing,
editing and communication of implementation materials for restaurant initiative
that pertain to operations
Corporate
Completes a thorough needs analysis on all
potential projects and initiatives to fully understand overall requirements
Gathers an analyzes information to influence
operational strategies
Gather data and prepare analysis to review and
refine strategies to optimize revenues and gross profits
Responsible for analyzing and estimating
initiative impact on the business
Organize and oversee work teams to measure,
analyze and recommend actions as necessary
Collaborates with corporate departments in
support of restaurant operations specific initiatives
Vendor management including quality control,
inventory and communication cascade that pertain to operations
New product
development and existing menu item improvement
Review projects and determine operational impact
recommending alternate procedures to lessen impact on kitchen as necessary
Support R&D with products and procedures as
the pertain to operations
Support R&D in compiling recipes and
procedures
Source small wares for new projects and
improving existing projects and processes
Attend R&D training for AMs and FBCs
Attend AMs and FBCs POD trainings
Visit all locations within the first 3 days of
the test and continue to visit as needed
·Oversee that product, procedures and processes
in the test stores and ensure compliance with the implementation guide; Identify
and troubleshoot operational issues promptly, as the arise
Ensure correct placement of marketing materials
and ensure test units are returning adequate survey results if applicable
Attend weekly calls with the test units and
document their feedback; Troubleshoot operational issues promptly as they are
reported
Collaborate with marketing on survey complaints;
monitor test store feedback and provide solutions as pertains to operations and
provide recommendations for remedy
Document debrief of R&D test as pertaining
to Operations and impact on the kitchen
Provide communication to AMs and FBCs on new
R&D projects and solicit their feedback
Attend weekly RDI meetings and monthly R&D meetings
New product, improvement menu item and equipment
rollouts
Lead rollouts with the support of R&D
Knowledge
Excellent written and verbal communication
skills
Data analysis experience, preferably in a
multi-unit environment
Strong task organization skills that enable the
individual to manage multiple projects and meet deadlines in a fast-paced
environment
Ability to effectively communicate across
department lines and to all levels of the company modeling and process
improvement experience preferred
Excellent quantitative, analytical skills and
problem-solving creativity
Must be self-motivated and able to work on an
independent basis with little supervision
Must be proficient with Microsoft Word, Excel
and PowerPoint
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