Manager of Operations Services

Restaurant Operations

• Develops and manages breakthrough restaurant operations programs
• Partners and confers with key restaurant operations stakeholders to drive team vision
• Establish restaurant and senior management reporting and analyses on initiative progress
• Ensure the safety of our team members and guests by maintaining the highest food safety and cleanliness standards
• Partner with training to develop a strategic plan on ensuring New Restaurant Openings are meeting Key Performance Indicators (KPIs) post opening with prescribed time frame
• Is knowledgeable in the New Restaurant opening procedures and can support as needed
• Is knowledgeable in the Quality Assurance Program and can support as needed

Communication

• Central point of communications for cross functional time sensitive communications that impact operation i.e. product shortage, protocol change or any communication not in product implementation guides
• Responsible for planning, development, proofing, editing and communication of implementation materials for restaurant initiative that pertain to operations

Corporate

• Completes a thorough needs analysis on all potential projects and initiatives to fully understand overall requirements
• Gathers an analyzes information to influence operational strategies
•  Gather data and prepare analysis to review and refine strategies to optimize revenues and gross profits
• Responsible for analyzing and estimating initiative impact on the business
• Organize and oversee work teams to measure, analyze and recommend actions as necessary
• Collaborates with corporate departments in support of restaurant operations specific initiatives
• Vendor management including quality control, inventory and communication cascade that pertain to operations

New product development and existing menu item improvement

• Review projects and determine operational impact recommending alternate procedures to lessen impact on kitchen as necessary
• Support R&D with products and procedures as the pertain to operations
• Support R&D in compiling recipes and procedures
• Source small wares for new projects and improving existing projects and processes
• Attend R&D training for AMs and FBCs
• Attend AMs and FBCs POD trainings
• Visit all locations within the first 3 days of the test and continue to visit as needed
• ·Oversee that product, procedures and processes in the test stores and ensure compliance with the implementation guide; Identify and troubleshoot operational issues promptly, as the arise
• Ensure correct placement of marketing materials and ensure test units are returning adequate survey results if applicable
• Attend weekly calls with the test units and document their feedback; Troubleshoot operational issues promptly as they are reported
• Collaborate with marketing on survey complaints; monitor test store feedback and provide solutions as pertains to operations and provide recommendations for remedy
• Document debrief of R&D test as pertaining to Operations and impact on the kitchen
• Provide communication to AMs and FBCs on new R&D projects and solicit their feedback
• Attend weekly RDI meetings and monthly R&D meetings
• New product, improvement menu item and equipment rollouts
• Lead rollouts with the support of R&D

Knowledge

• Excellent written and verbal communication skills
• Data analysis experience, preferably in a multi-unit environment
• Strong task organization skills that enable the individual to manage multiple projects and meet deadlines in a fast-paced environment
• Ability to effectively communicate across department lines and to all levels of the company modeling and process improvement experience preferred
• Excellent quantitative, analytical skills and problem-solving creativity
• Must be self-motivated and able to work on an independent basis with little supervision
• Must be proficient with Microsoft Word, Excel and PowerPoint

Restaurant Operations

• Develops and manages breakthrough restaurant operations programs
• Partners and confers with key restaurant operations stakeholders to drive team vision
• Establish restaurant and senior management reporting and analyses on initiative progress
• Ensure the safety of our team members and guests by maintaining the highest food safety and cleanliness standards
• Partner with training to develop a strategic plan on ensuring New Restaurant Openings are meeting Key Performance Indicators (KPIs) post opening with prescribed time frame
• Is knowledgeable in the New Restaurant opening procedures and can support as needed
• Is knowledgeable in the Quality Assurance Program and can support as needed

Communication

• Central point of communications for cross functional time sensitive communications that impact operation i.e. product shortage, protocol change or any communication not in product implementation guides
• Responsible for planning, development, proofing, editing and communication of implementation materials for restaurant initiative that pertain to operations

Corporate

• Completes a thorough needs analysis on all potential projects and initiatives to fully understand overall requirements
• Gathers an analyzes information to influence operational strategies
•  Gather data and prepare analysis to review and refine strategies to optimize revenues and gross profits
• Responsible for analyzing and estimating initiative impact on the business
• Organize and oversee work teams to measure, analyze and recommend actions as necessary
• Collaborates with corporate departments in support of restaurant operations specific initiatives
• Vendor management including quality control, inventory and communication cascade that pertain to operations

New product development and existing menu item improvement

• Review projects and determine operational impact recommending alternate procedures to lessen impact on kitchen as necessary
• Support R&D with products and procedures as the pertain to operations
• Support R&D in compiling recipes and procedures
• Source small wares for new projects and improving existing projects and processes
• Attend R&D training for AMs and FBCs
• Attend AMs and FBCs POD trainings
• Visit all locations within the first 3 days of the test and continue to visit as needed
• ·Oversee that product, procedures and processes in the test stores and ensure compliance with the implementation guide; Identify and troubleshoot operational issues promptly, as the arise
• Ensure correct placement of marketing materials and ensure test units are returning adequate survey results if applicable
• Attend weekly calls with the test units and document their feedback; Troubleshoot operational issues promptly as they are reported
• Collaborate with marketing on survey complaints; monitor test store feedback and provide solutions as pertains to operations and provide recommendations for remedy
• Document debrief of R&D test as pertaining to Operations and impact on the kitchen
• Provide communication to AMs and FBCs on new R&D projects and solicit their feedback
• Attend weekly RDI meetings and monthly R&D meetings
• New product, improvement menu item and equipment rollouts
• Lead rollouts with the support of R&D

Knowledge

• Excellent written and verbal communication skills
• Data analysis experience, preferably in a multi-unit environment
• Strong task organization skills that enable the individual to manage multiple projects and meet deadlines in a fast-paced environment
• Ability to effectively communicate across department lines and to all levels of the company modeling and process improvement experience preferred
• Excellent quantitative, analytical skills and problem-solving creativity
• Must be self-motivated and able to work on an independent basis with little supervision
• Must be proficient with Microsoft Word, Excel and PowerPoint