Front of House

24 hours per week / 3-days / £13.00 per hour 
Every Saturday and/or Sunday. 

To deliver an exceptional, welcoming and personalised customer experience that embodies FACEGYM's brand values and standards. As the first point of contact, the Front of House team member plays a key role in creating an energetic, professional and inviting studio environment. To ensure every client feels valued, confident and excited about their FACEGYM workout experience. From welcoming clients to supporting a smooth studio operation as well as promoting treatments, memberships and products, the role is essential in delivering an outstanding customer journey from arrival to departure.  

Key Responsibilities 

1. Front of House 

• Welcome customers warmly and professionally. 

• Create a positive first impression and maintain a polished, professional appearance. 

• Ensure the reception and customer-facing areas are clean, organised and inviting. 

• Manage customer arrivals and direct them to the appropriate team member and / or check in process. 

• Offer refreshments and ensure customers feel comfortable during their visit. 

• Support trainers preparing and replenishing treatment stations between clients 

• Assisting back of house duties including maintaining cleanliness and hygiene standards as well as completing laundry & folding towels. 

2. Customer Experience 

• Provide attentive, friendly and personalised service. 

• Ensure every interaction reflects the brand’s service standards and values. 

• Taking payments and rebooking clients when required. 

• Provide product knowledge and guidance to support retail sales 

3. Brand Representation 

• Act as an ambassador for the FACEGYM brand. 

• Maintain a good understanding of the brand, its products and services. 

• Ensure the front-of-house environment reflects the brand’s image and standards. 

• Support product launches, brand events and VIP customer visits where required. 

• Always maintain confidentiality and professionalism. 

Person Specification 

• Experience in customer service, hospitality, retail or a front-of-house role. 

• Excellent communication and interpersonal skills. 

• Warm, welcoming and professional manner. 

• Strong attention to detail and personal presentation. 

• Passion for beauty, skincare and customer experience. 

• Ability to remain calm and professional in a busy environment. 

• A proactive, positive and customer-focused approach. 

• Experience within a beauty or luxury brand is desirable. 

24 hours per week / 3-days / £13.00 per hour 
Every Saturday and/or Sunday. 

To deliver an exceptional, welcoming and personalised customer experience that embodies FACEGYM's brand values and standards. As the first point of contact, the Front of House team member plays a key role in creating an energetic, professional and inviting studio environment. To ensure every client feels valued, confident and excited about their FACEGYM workout experience. From welcoming clients to supporting a smooth studio operation as well as promoting treatments, memberships and products, the role is essential in delivering an outstanding customer journey from arrival to departure.  

Key Responsibilities 

1. Front of House 

• Welcome customers warmly and professionally. 

• Create a positive first impression and maintain a polished, professional appearance. 

• Ensure the reception and customer-facing areas are clean, organised and inviting. 

• Manage customer arrivals and direct them to the appropriate team member and / or check in process. 

• Offer refreshments and ensure customers feel comfortable during their visit. 

• Support trainers preparing and replenishing treatment stations between clients 

• Assisting back of house duties including maintaining cleanliness and hygiene standards as well as completing laundry & folding towels. 

2. Customer Experience 

• Provide attentive, friendly and personalised service. 

• Ensure every interaction reflects the brand’s service standards and values. 

• Taking payments and rebooking clients when required. 

• Provide product knowledge and guidance to support retail sales 

3. Brand Representation 

• Act as an ambassador for the FACEGYM brand. 

• Maintain a good understanding of the brand, its products and services. 

• Ensure the front-of-house environment reflects the brand’s image and standards. 

• Support product launches, brand events and VIP customer visits where required. 

• Always maintain confidentiality and professionalism. 

Person Specification 

• Experience in customer service, hospitality, retail or a front-of-house role. 

• Excellent communication and interpersonal skills. 

• Warm, welcoming and professional manner. 

• Strong attention to detail and personal presentation. 

• Passion for beauty, skincare and customer experience. 

• Ability to remain calm and professional in a busy environment. 

• A proactive, positive and customer-focused approach. 

• Experience within a beauty or luxury brand is desirable.