Senior Receptionist

Senior Receptionist

About us

Fazenda is a traditional South American rodizio, with a focus on high quality food and exceptional standards of service. It is part of a young but rapidly expanding, award-winning company that continues to grow from strength to strength.

Fazenda delivers an unforgettable dining experience with a unique concept from our traditional South American roots, creating the perfect environment for guests to dine in and our team to thrive in as well.

About you

We believe that it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests. Whilst experience as a Receptionist is preferred, it is not essential.

What you will get

At Fazenda we pride ourselves on investing in a happy, knowledgeable and motivated team who, in turn, give 100% to our guests. Employees receive a competitive wage plus tips and have access to a great range of benefits such as: generous discount when dining at our restaurants, cycle to work scheme, paid breaks, complimentary drinks and food on shift, sponsored language courses and our Employee Assistance Programme.

As a growing company, it is at the heart of our business to develop from within. If you demonstrate the right attitude, desire and potential, we will help with any additional training to put you on course for a future supervisory or management role.

The role - Senior Receptionist

As a Senior Receptionist you will be responsible for welcoming guests and managing our reservation system in a fast-paced environment. This is a challenging and very rewarding role, involving interaction with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.

As a Senior Receptionist, an important part of your role is to assist the Reception Manager in the effective daily running of reception, providing exceptional levels of guest care and ensuring that the reception team follows by example. 

Often the first point of contact for our guests, you’ll need to have a strong presence and warming character whilst working well under pressure. Duties will include:

•  Helping to develop the reception team so they work in an efficient and collective manner, highlighting any concerns and issues regarding performance and behaviour of the team to the Reception Manager
• Ensuring exceptional levels of service are delivered throughout the whole guest journey, from initial enquiries, through taking bookings, to offering a warm welcome when they enter the restaurant through to a fond farewell and everything in between
• Communicating with guests and prospective guests in a friendly and professional manner via phone, email and in person, whilst adapting language and service style to suit the guest
• Handling and organising reservations using ResDiary (our online reservation system), maximising yield and ensuring that requests are met
• Producing an effective seating plan to assist with a smooth service
• Actively and continuously taking notice of the entrance, reception area, guest toilets and other guest areas every time they pass, ensuring they always look and are at their best
• Being able to explain the rodizio concept and system to guests in a friendly and precise way whenever necessary
• Assisting the front of house team and management in the service delivery
• Any other tasks reasonably requested by the managers

If you have the energy and desire to succeed as a Senior Receptionist, then please apply with an up-to-date CV and covering letter stating why you would like to work with us.

Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

Happy to Talk Flexible Working

Senior Receptionist

About us

Fazenda is a traditional South American rodizio, with a focus on high quality food and exceptional standards of service. It is part of a young but rapidly expanding, award-winning company that continues to grow from strength to strength.

Fazenda delivers an unforgettable dining experience with a unique concept from our traditional South American roots, creating the perfect environment for guests to dine in and our team to thrive in as well.

About you

We believe that it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests. Whilst experience as a Receptionist is preferred, it is not essential.

What you will get

At Fazenda we pride ourselves on investing in a happy, knowledgeable and motivated team who, in turn, give 100% to our guests. Employees receive a competitive wage plus tips and have access to a great range of benefits such as: generous discount when dining at our restaurants, cycle to work scheme, paid breaks, complimentary drinks and food on shift, sponsored language courses and our Employee Assistance Programme.

As a growing company, it is at the heart of our business to develop from within. If you demonstrate the right attitude, desire and potential, we will help with any additional training to put you on course for a future supervisory or management role.

The role - Senior Receptionist

As a Senior Receptionist you will be responsible for welcoming guests and managing our reservation system in a fast-paced environment. This is a challenging and very rewarding role, involving interaction with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.

As a Senior Receptionist, an important part of your role is to assist the Reception Manager in the effective daily running of reception, providing exceptional levels of guest care and ensuring that the reception team follows by example. 

Often the first point of contact for our guests, you’ll need to have a strong presence and warming character whilst working well under pressure. Duties will include:

•  Helping to develop the reception team so they work in an efficient and collective manner, highlighting any concerns and issues regarding performance and behaviour of the team to the Reception Manager
• Ensuring exceptional levels of service are delivered throughout the whole guest journey, from initial enquiries, through taking bookings, to offering a warm welcome when they enter the restaurant through to a fond farewell and everything in between
• Communicating with guests and prospective guests in a friendly and professional manner via phone, email and in person, whilst adapting language and service style to suit the guest
• Handling and organising reservations using ResDiary (our online reservation system), maximising yield and ensuring that requests are met
• Producing an effective seating plan to assist with a smooth service
• Actively and continuously taking notice of the entrance, reception area, guest toilets and other guest areas every time they pass, ensuring they always look and are at their best
• Being able to explain the rodizio concept and system to guests in a friendly and precise way whenever necessary
• Assisting the front of house team and management in the service delivery
• Any other tasks reasonably requested by the managers

If you have the energy and desire to succeed as a Senior Receptionist, then please apply with an up-to-date CV and covering letter stating why you would like to work with us.

Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

Happy to Talk Flexible Working