Share with friends
Accessibility
E-Commerce Assistant
THYME
E-Commerce Assistant
THYME
Full Time
1
Year
Experience
Up to £14.5 / Hour
Full Time
1
Year
Experience
Up to £14.5 / Hour
Skills
attention to detail
Organisational skills
Marketing trends
Multitaksing
E-Commerce
Description
Thyme is a restored Cotswold manor and farm. It is a family story where a passion for the land, food and entertaining merges with a love of local heritage, beauty and conservation.
We took time to make Thyme. Working with the historic buildings and the land that surrounds them, we have created a thoughtful place with love and attention lavished on every detail.
We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to rest, relax and enjoy this English country idyll that our family call home.
We took time to make Thyme. Working with the historic buildings and the land that surrounds them, we have created a thoughtful place with love and attention lavished on every detail.
We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to rest, relax and enjoy this English country idyll that our family call home.
About Us: Bertioli by Thyme is the sibling brand of Thyme, a destination in the Cotswolds. It is an exciting and growing retail brand championing nature based design across beauty, lifestyle, home and interiors. As a small, dynamic team, we are passionate about offering our customers an exceptional shopping experience both online and in-store. We are looking for an enthusiastic and highly motivated E-commerce Assistant to join our team and help us drive our online and offline sales.
Position Overview: We are seeking a highly-organised, dynamic, and customer-focused individual to assist with the day-to-day operations of our e-commerce business. This role will involve managing online store activities, supporting with digital marketing, inventory management, customer service, and also providing assistance on the shop floor. We are looking for someone who is eager to learn, adaptable, and can thrive in a fast-paced environment.
Key Responsibilities:
- E-commerce Management:
- Assist in the management of our online store (product uploads, inventory updates, order fulfillment).
- Ensure the website is up-to-date with accurate product descriptions, images, and stock levels.
- Support with online customer service, including handling queries via email, live chat, and social media channels.
- Monitor and analyze website traffic and sales trends, reporting insights to the team to optimize performance.
- In-store Support:
- Provide excellent customer service on the shop floor, helping customers find products and answering queries.
- Assist with maintaining the store’s visual merchandising and stock replenishment to ensure a seamless in-store experience.
- Support the team with inventory checks and assist with stock management.
- Participate in in-store events and promotions to drive sales and engage with customers.
- General Administration:
- Assist with order processing, packaging, and shipping both online and in-store orders.
- Help manage returns and exchanges for both online and in-store customers.
- Assist with social media updates and content creation as needed.
- Collaboration & Team Support:
- Work closely with the wider team to help implement and execute marketing campaigns.
- Bring fresh ideas and creative solutions to drive sales both online and offline.
- Assist with other ad-hoc tasks as required to ensure the smooth running of the business.
Skills & Experience:
- Previous experience in an e-commerce or retail role (preferably both online and in-store).
- Strong interest in e-commerce and digital marketing trends.
- Excellent organizational skills and attention to detail.
- Ability to multitask and thrive in a fast-paced, small team environment.
- Comfortable with customer interaction both online (via email, chat, etc.) and face-to-face in-store.
- Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) is a plus.
- Knowledge of social media platforms and basic content creation skills.
- A proactive and adaptable approach, with a can-do attitude.
- Experience with stock management and order fulfillment processes is advantageous.
- Flexibility to work both in-store and remotely, depending on business needs.
What We Offer:
- A collaborative and dynamic work environment in a growing brand.
- Opportunities for personal growth and development as part of a small, passionate team.
- Discounts on our product range.
- Flexible working arrangements (within reason) in line with the needs of the business.
Why Choose Thyme:
A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.
A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.
Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.
Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.
Benefits
- Exceedingly generous Service Charge and Gratuity bonuses paid monthly.
- Additional Holiday - All staff to have an extra day off on their birthday.
- Meals on Duty - All FOH departments (kitchens, FOH, Reception, housekeeping, spa) entitled to food on duty. This is served at 11am and 4.30pm daily.
- Employee assistance programme - designed specifically to assist hospitality people by providing specialist, independent and confidential advice, support and assistance.
- High quality and stylish uniforms provided.
- Free staff parking.
- 50% off food in both the Ox Barn and the Swan.
- We offer a Staff accommodation rate of £150 Bed and Breakfast per room per night.
- Cookery School - All classes are £40 per person, available for you plus 1 guest.
- 50% discount on Spa Treatments.
- Staff room with kitchenette, comfy sofas and entertainment.
- Beautiful Location with plenty of space to walk and relax during break times!
OTE £14.50 per hour
Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Thyme is a restored Cotswold manor and farm. It is a family story where a passion for the land, food and entertaining merges with a love of local heritage, beauty and conservation.
We took time to make Thyme. Working with the historic buildings and the land that surrounds them, we have created a thoughtful place with love and attention lavished on every detail.
We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to rest, relax and enjoy this English country idyll that our family call home.
We took time to make Thyme. Working with the historic buildings and the land that surrounds them, we have created a thoughtful place with love and attention lavished on every detail.
We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to rest, relax and enjoy this English country idyll that our family call home.
About Us: Bertioli by Thyme is the sibling brand of Thyme, a destination in the Cotswolds. It is an exciting and growing retail brand championing nature based design across beauty, lifestyle, home and interiors. As a small, dynamic team, we are passionate about offering our customers an exceptional shopping experience both online and in-store. We are looking for an enthusiastic and highly motivated E-commerce Assistant to join our team and help us drive our online and offline sales.
Position Overview: We are seeking a highly-organised, dynamic, and customer-focused individual to assist with the day-to-day operations of our e-commerce business. This role will involve managing online store activities, supporting with digital marketing, inventory management, customer service, and also providing assistance on the shop floor. We are looking for someone who is eager to learn, adaptable, and can thrive in a fast-paced environment.
Key Responsibilities:
- E-commerce Management:
- Assist in the management of our online store (product uploads, inventory updates, order fulfillment).
- Ensure the website is up-to-date with accurate product descriptions, images, and stock levels.
- Support with online customer service, including handling queries via email, live chat, and social media channels.
- Monitor and analyze website traffic and sales trends, reporting insights to the team to optimize performance.
- In-store Support:
- Provide excellent customer service on the shop floor, helping customers find products and answering queries.
- Assist with maintaining the store’s visual merchandising and stock replenishment to ensure a seamless in-store experience.
- Support the team with inventory checks and assist with stock management.
- Participate in in-store events and promotions to drive sales and engage with customers.
- General Administration:
- Assist with order processing, packaging, and shipping both online and in-store orders.
- Help manage returns and exchanges for both online and in-store customers.
- Assist with social media updates and content creation as needed.
- Collaboration & Team Support:
- Work closely with the wider team to help implement and execute marketing campaigns.
- Bring fresh ideas and creative solutions to drive sales both online and offline.
- Assist with other ad-hoc tasks as required to ensure the smooth running of the business.
Skills & Experience:
- Previous experience in an e-commerce or retail role (preferably both online and in-store).
- Strong interest in e-commerce and digital marketing trends.
- Excellent organizational skills and attention to detail.
- Ability to multitask and thrive in a fast-paced, small team environment.
- Comfortable with customer interaction both online (via email, chat, etc.) and face-to-face in-store.
- Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) is a plus.
- Knowledge of social media platforms and basic content creation skills.
- A proactive and adaptable approach, with a can-do attitude.
- Experience with stock management and order fulfillment processes is advantageous.
- Flexibility to work both in-store and remotely, depending on business needs.
What We Offer:
- A collaborative and dynamic work environment in a growing brand.
- Opportunities for personal growth and development as part of a small, passionate team.
- Discounts on our product range.
- Flexible working arrangements (within reason) in line with the needs of the business.
Why Choose Thyme:
A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.
A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.
Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.
Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.
Benefits
- Exceedingly generous Service Charge and Gratuity bonuses paid monthly.
- Additional Holiday - All staff to have an extra day off on their birthday.
- Meals on Duty - All FOH departments (kitchens, FOH, Reception, housekeeping, spa) entitled to food on duty. This is served at 11am and 4.30pm daily.
- Employee assistance programme - designed specifically to assist hospitality people by providing specialist, independent and confidential advice, support and assistance.
- High quality and stylish uniforms provided.
- Free staff parking.
- 50% off food in both the Ox Barn and the Swan.
- We offer a Staff accommodation rate of £150 Bed and Breakfast per room per night.
- Cookery School - All classes are £40 per person, available for you plus 1 guest.
- 50% discount on Spa Treatments.
- Staff room with kitchenette, comfy sofas and entertainment.
- Beautiful Location with plenty of space to walk and relax during break times!
OTE £14.50 per hour
Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
E-Commerce Assistant
Full Time
1
Year
Experience
Up to £14.5 / Hour
Skills
attention to detail
Organisational skills
Marketing trends
Multitaksing
E-Commerce
SOUTHROP MANOR ESTATES, GLOUCESTERSHIRE, GL7 3PW, United Kingdom