We are looking for a dynamic and detail-oriented Sales and Marketing Assistant to join our team. This is a hybrid role combining customer-facing retail duties with creative and administrative responsibilities in marketing. You will be instrumental in ensuring our brand and products are consistently and effectively communicated across all customer touchpoints — from the shop floor to digital channels, hotel rooms, spa areas, and beyond.

OTE of £31,420 based on 42.5 hours per week

Key Responsibilities:

Sales & Shop Floor:

• Deliver exceptional customer service, acting as a brand ambassador on the shop floor.
• Assist customers with product information and purchases in a knowledgeable and engaging manner.
• Ensure the retail space is always well-presented, fully stocked, and aligned with brand standards.
• Provide feedback from customers to inform marketing and product development.
• Work with the shop team to ensure daily tasks are completed. 

Marketing & Communications:

• Develop and maintain in-store signage and printed materials to effectively communicate brand messages and product information across all site locations (shop, hotel rooms, spa, etc.).
• Support the marketing team in creating and scheduling content across social media channels (Instagram, Pinterest, etc.).
• Assist with promotional campaigns and events, both on-site and online. E.g. Pop ups 

Product & Brand Development Support:

• Work closely with the Product Development team to create and update lookbooks, brochures, and other branded documents.
• Contribute ideas for improving the visual presentation and messaging of products.
• Assist with layout & copywriting for brand materials as needed.

Key Skills & Experience:

• Experience in a retail or customer service environment (hospitality experience also welcomed).
• Strong interest in branding, design, and communication.
• Excellent written and verbal communication skills.
• Familiarity with social media platforms and digital content creation.
• Highly organised, proactive, and able to manage multiple tasks.
• A keen eye for detail and visual consistency.

Desirable:

• Experience with design tools (e.g., Canva, Adobe Creative Suite).
• Photography or basic content editing skills.
• Previous experience in a dual-role or lifestyle/hospitality setting.

This is a great opportunity for someone looking to grow their skills in both retail and marketing, within a creative and customer-focused environment. If you’re passionate about brand storytelling and love working with people, we’d love to hear from you.

About Thyme

Set in 150 acres of farmland, Thyme is a family ran destination: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.

A destination for local regulars, London weekenders and international travellers a like, each day brings variety, vibrancy and excitement. 

We are a team that consistently strives for world class guest experience, to celebrate the seasons and immerse guests in our love of the land. Our people are dynamic, passionate, considerate and collaborative, with a culture of learning and progression at our heart. 

Why Choose Thyme:

A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.

A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.

Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.

Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.

Benefits for the Team 

·                  Exceptionally generous Service Charge bonuses paid monthly.

·                  28 days annual leave PA + All staff to have an extra day off on their birthday.

·                  Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks

·                  Employee assistance & wellbeing programme

·                  High quality, sustainably made, and stylish uniforms provided.

·                  Free staff parking on site.

·                  Team rates to stay at Thyme for £150 per night, with the ability to extend this to family.  

·                  50% off food in both the Ox Barn and the Swan.

·                  Cookery School discount - All classes are £40 per person, available for you plus 1 guest.

·                  50% discount on Spa Treatments.

·                  40% discount on our retail range Bertioli

·                  Annual staff Christmas Party with dinner, drinks, music & dancing!

·                  A personalised approach to investment in your professional development.

·                  Beautiful Location with plenty of space to walk and relax during break times! 

Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Our Culture

A welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.

Our Values

·                  Considerate - Being thoughtful and Considerate in our actions and their impact on people and the planet

·                  Consistency - Delivering Consistency of performance and stability through collaboration and communication

·                  Integrity - Always displaying total Integrity, creating an environment where respect, honesty, and trust, thrive.

·                  Pride - Having Pride in who we are and what we do, and the sophisticated style with which we do it

·                  Aspiring - Aspiring to achieve excellence, applauding ambition, and rewarding resilience

We are looking for a dynamic and detail-oriented Sales and Marketing Assistant to join our team. This is a hybrid role combining customer-facing retail duties with creative and administrative responsibilities in marketing. You will be instrumental in ensuring our brand and products are consistently and effectively communicated across all customer touchpoints — from the shop floor to digital channels, hotel rooms, spa areas, and beyond.

OTE of £31,420 based on 42.5 hours per week

Key Responsibilities:

Sales & Shop Floor:

• Deliver exceptional customer service, acting as a brand ambassador on the shop floor.
• Assist customers with product information and purchases in a knowledgeable and engaging manner.
• Ensure the retail space is always well-presented, fully stocked, and aligned with brand standards.
• Provide feedback from customers to inform marketing and product development.
• Work with the shop team to ensure daily tasks are completed. 

Marketing & Communications:

• Develop and maintain in-store signage and printed materials to effectively communicate brand messages and product information across all site locations (shop, hotel rooms, spa, etc.).
• Support the marketing team in creating and scheduling content across social media channels (Instagram, Pinterest, etc.).
• Assist with promotional campaigns and events, both on-site and online. E.g. Pop ups 

Product & Brand Development Support:

• Work closely with the Product Development team to create and update lookbooks, brochures, and other branded documents.
• Contribute ideas for improving the visual presentation and messaging of products.
• Assist with layout & copywriting for brand materials as needed.

Key Skills & Experience:

• Experience in a retail or customer service environment (hospitality experience also welcomed).
• Strong interest in branding, design, and communication.
• Excellent written and verbal communication skills.
• Familiarity with social media platforms and digital content creation.
• Highly organised, proactive, and able to manage multiple tasks.
• A keen eye for detail and visual consistency.

Desirable:

• Experience with design tools (e.g., Canva, Adobe Creative Suite).
• Photography or basic content editing skills.
• Previous experience in a dual-role or lifestyle/hospitality setting.

This is a great opportunity for someone looking to grow their skills in both retail and marketing, within a creative and customer-focused environment. If you’re passionate about brand storytelling and love working with people, we’d love to hear from you.

About Thyme

Set in 150 acres of farmland, Thyme is a family ran destination: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.

A destination for local regulars, London weekenders and international travellers a like, each day brings variety, vibrancy and excitement. 

We are a team that consistently strives for world class guest experience, to celebrate the seasons and immerse guests in our love of the land. Our people are dynamic, passionate, considerate and collaborative, with a culture of learning and progression at our heart. 

Why Choose Thyme:

A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.

A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.

Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.

Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.

Benefits for the Team 

·                  Exceptionally generous Service Charge bonuses paid monthly.

·                  28 days annual leave PA + All staff to have an extra day off on their birthday.

·                  Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks

·                  Employee assistance & wellbeing programme

·                  High quality, sustainably made, and stylish uniforms provided.

·                  Free staff parking on site.

·                  Team rates to stay at Thyme for £150 per night, with the ability to extend this to family.  

·                  50% off food in both the Ox Barn and the Swan.

·                  Cookery School discount - All classes are £40 per person, available for you plus 1 guest.

·                  50% discount on Spa Treatments.

·                  40% discount on our retail range Bertioli

·                  Annual staff Christmas Party with dinner, drinks, music & dancing!

·                  A personalised approach to investment in your professional development.

·                  Beautiful Location with plenty of space to walk and relax during break times! 

Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Our Culture

A welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.

Our Values

·                  Considerate - Being thoughtful and Considerate in our actions and their impact on people and the planet

·                  Consistency - Delivering Consistency of performance and stability through collaboration and communication

·                  Integrity - Always displaying total Integrity, creating an environment where respect, honesty, and trust, thrive.

·                  Pride - Having Pride in who we are and what we do, and the sophisticated style with which we do it

·                  Aspiring - Aspiring to achieve excellence, applauding ambition, and rewarding resilience