Lobby Security/Greeter and Bell Person

BELL PERSON - FREEHAND LOS ANGELES
The Bell Person welcomes our guests with a smile and a helping hand.  The function of a Bell Person is to work closely with the Front Desk Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and other miscellaneous requests. Many times, the Bell Person is the first and last person a guest sees while staying at the hotel. The care, warmth, and attention that goes with this position is crucial to the success of our hotel.

WHO ARE WE

Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Bell Person.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.

ABOUT FREEHAND LOS ANGELES

Housed in the historic Commercial Exchange building, our hotel in downtown Los Angeles is truly one-of-a-kind, featuring suites, premium hotel rooms and shared accommodations with interiors designed by Roman & Williams. The property is a new and exciting presence in the downtown LA scene, offering the classic Freehand accommodation experience for guests, while also fully integrating into the local community with a calendar full of events and activations at the Broken Shaker rooftop bar and pool, Rudolph’s Bar & Tea bar, The Exchange Restaurant, and Cafe Integral. Situated in walking distance to local restaurants, bars, markets and hotspots, Freehand Los Angeles has a real buzz that makes it a pleasure to stay (and work) at.

NUTS AND BOLTS OF THE JOB

• To be present at the Door/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
• Keep track of guest luggage in the baggage claim area and ensure that luggage is delivered to the appropriate guest rooms.
• Arrange mail, message and parcel delivery to guest rooms in a timely manner.
• Inspect for and report damage to hotel property in public areas and guest rooms to the MOD.
• Inspect public areas and grounds for safety and security issues and report issues to MOD.
• Respond to guest requests, complaints and concerns with diplomacy and tact.
• Coordinate delivery of services with housekeeping and food and beverage operations to ensure guests enjoy the highest degree of satisfaction with their stay.
• Ensure the bell closet and bell carts are cleaned and maintained on a daily basis.
• Additional duties as assigned by management
• Assist guests with transportation needs
• Ensure your areas are kept clean and stocked with supplies at all times, including public spaces.
• Assist other departments as needed (i.e. Housekeeping, Valet, Front Desk, etc.)
• Maintain a safe working environment.
• Perform other related duties as necessary.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• Enthusiastic, highly motivated and guest driven
• Excellent interpersonal and communication experience, both verbal & written
• Flexible and able to work various shifts, ability to work in high pressure situations
• Hospitality and Customer service.
• Must have excellent interpersonal skills and enjoy working with people.
• Enthusiastic, punctual, and dedicated to the job.
• Able to deal with a high traffic, high activity environment.

YOUR ROCK STAR EXPERIENCE

• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.
• Typical qualifications would be equivalent to:
• High school education or GED
• 6 months customer service

PHYSICAL

• Must be able to stand for long periods of time
• Must be able to move throughout the property with ease
• May also be required to climb, balance, stoop, kneel, crouch, or crawl.
• Position may also require regular lifting of up to 75 pounds.

OUR EMPLOYEE BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made 
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

LOCAL EMPLOYEE BENEFITS

• 9 holidays
• Medical + Dental + Vision (subsidised contributions)
• Life & Disability (employer paid)
• Paid sick leave, time off and vacation (altogether 96 hours per calendar year)
• Voluntary products: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions, get in touch!

Also, check out https://freehandhotels.com/ or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Join Us and help us achieve our Vision!

BELL PERSON - FREEHAND LOS ANGELES
The Bell Person welcomes our guests with a smile and a helping hand.  The function of a Bell Person is to work closely with the Front Desk Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and other miscellaneous requests. Many times, the Bell Person is the first and last person a guest sees while staying at the hotel. The care, warmth, and attention that goes with this position is crucial to the success of our hotel.

WHO ARE WE

Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Bell Person.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.

ABOUT FREEHAND LOS ANGELES

Housed in the historic Commercial Exchange building, our hotel in downtown Los Angeles is truly one-of-a-kind, featuring suites, premium hotel rooms and shared accommodations with interiors designed by Roman & Williams. The property is a new and exciting presence in the downtown LA scene, offering the classic Freehand accommodation experience for guests, while also fully integrating into the local community with a calendar full of events and activations at the Broken Shaker rooftop bar and pool, Rudolph’s Bar & Tea bar, The Exchange Restaurant, and Cafe Integral. Situated in walking distance to local restaurants, bars, markets and hotspots, Freehand Los Angeles has a real buzz that makes it a pleasure to stay (and work) at.

NUTS AND BOLTS OF THE JOB

• To be present at the Door/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
• Keep track of guest luggage in the baggage claim area and ensure that luggage is delivered to the appropriate guest rooms.
• Arrange mail, message and parcel delivery to guest rooms in a timely manner.
• Inspect for and report damage to hotel property in public areas and guest rooms to the MOD.
• Inspect public areas and grounds for safety and security issues and report issues to MOD.
• Respond to guest requests, complaints and concerns with diplomacy and tact.
• Coordinate delivery of services with housekeeping and food and beverage operations to ensure guests enjoy the highest degree of satisfaction with their stay.
• Ensure the bell closet and bell carts are cleaned and maintained on a daily basis.
• Additional duties as assigned by management
• Assist guests with transportation needs
• Ensure your areas are kept clean and stocked with supplies at all times, including public spaces.
• Assist other departments as needed (i.e. Housekeeping, Valet, Front Desk, etc.)
• Maintain a safe working environment.
• Perform other related duties as necessary.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• Enthusiastic, highly motivated and guest driven
• Excellent interpersonal and communication experience, both verbal & written
• Flexible and able to work various shifts, ability to work in high pressure situations
• Hospitality and Customer service.
• Must have excellent interpersonal skills and enjoy working with people.
• Enthusiastic, punctual, and dedicated to the job.
• Able to deal with a high traffic, high activity environment.

YOUR ROCK STAR EXPERIENCE

• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.
• Typical qualifications would be equivalent to:
• High school education or GED
• 6 months customer service

PHYSICAL

• Must be able to stand for long periods of time
• Must be able to move throughout the property with ease
• May also be required to climb, balance, stoop, kneel, crouch, or crawl.
• Position may also require regular lifting of up to 75 pounds.

OUR EMPLOYEE BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made 
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

LOCAL EMPLOYEE BENEFITS

• 9 holidays
• Medical + Dental + Vision (subsidised contributions)
• Life & Disability (employer paid)
• Paid sick leave, time off and vacation (altogether 96 hours per calendar year)
• Voluntary products: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions, get in touch!

Also, check out https://freehandhotels.com/ or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Join Us and help us achieve our Vision!