We are look for an organised individuals to help us with the smooth running of reservations - you will be the first person our guests interact with, and the last person they see when they leave! You will create a vibrant and welcoming atmosphere where our guests can enjoy the Freight Island experience. Working in a fast-paced environment, we cover a lot of ground! You must work with a sense of urgency and take pride in the levels of service that you are giving to our customers at all times.

You will show guests to their tables, make polite chit chat and offer menu advice. Once seated, you will explain the full steps of service to guests - the app, how to order, where the bathrooms are and answering any questions they may have. It is also your responsibility to ensure guests leave their table on time - a polite reminder 15 mins prior to them leaving!

You will need experience with online booking systems such as Design My Night and a warm, inclusive attitude - willing to pitch in during service if the floor team needs help in clearing/relaying tables. 

Key responsibilities will include (but are not limited to):

• Giving guests a warm welcome and fond farewell as they enter and leave the venue – that first and last impression is everything!

• Liaising with the Security & the Management team

• Supporting the Management team in taking reservations and responding to all emails promptly and professionally

• Ensuring that walk-ins are tracked within the reservation system

• Making sure reserved areas are spotless and ready to be used

• Creating a fun, upbeat atmosphere.

• Delivering a flawless customer experience every time

• Working with the whole team to deliver the day to day running of the bar

• Collecting glasses, clearing tables and cleaning up spills

• Giving guests a warm welcome and fond farewell as they enter and leave the venue – that first and last impression is everything! 

• Having full knowledge of the site including floor plans, directions, opening times, menus, events and contact information for the unit site, directors and traders.  

• Assisting guests in making a reservation, ensuring they know what they are booking and where 

• Handling all guest questions and requests effectively. 

• Showing guests through to their tables, making polite chit chat and offering menu advice. Once seated, explaining the full steps of service to guests, how to order, where the bathrooms are and answering any questions they may have. It is also our responsibility to ensure guests leave their table on time - a polite reminder 15 mins prior to them leaving

• Handling all management and staff questions and requests effectively. Use of the radio to communicate with staff in a professional manner.

• Assisting the Head Host / Host Supervisor in organising table plans in line with the reservations due in

• Assisting the floor staff when required - this can be at the start of shift helping to set up or during shift relaying tables. We are one team! 

• Checking the table plan and ensuring that tables are set accordingly (chairs neatly pushed under, matching furniture, etc) 

• Familiarising yourself with any special requests each day 

• Dealing with deposits/tickets/pre-orders and keeping the bar updated. 

• Ensuring all appropriate cleaning duties are carried out - the host desk should be cleared out of any rubbish at the end of every day. The office should be clean and tidy, at all times.

• We work in a fast-paced environment, and we have to cover a lot of ground. It is expected that you work with a sense of urgency and take pride in the levels of service that you are giving both to our customers and to our vendors.

What you’ll need:

• An infectious smile and outgoing personality to create a great buzz and customer experience.

• Experience in using an online booking system e.g. Design My Night 

• A can-do attitude and calm head when it gets busy

• Great listening skills

• Phenomenal organisational, communication and interpersonal skills

• Able to deliver high standards consistently.

• Experience and ability to work in a fast-paced environment 

• Self-motivation and ability to work using own initiative and under pressure 

• Excellent problem-solving skills, adaptable and flexible. 

• Someone who takes pride in themselves and their work 

• A team player – fun, friendly & lead by example

• Fluent English (spoken and comprehension).
  
  

We are look for an organised individuals to help us with the smooth running of reservations - you will be the first person our guests interact with, and the last person they see when they leave! You will create a vibrant and welcoming atmosphere where our guests can enjoy the Freight Island experience. Working in a fast-paced environment, we cover a lot of ground! You must work with a sense of urgency and take pride in the levels of service that you are giving to our customers at all times.

You will show guests to their tables, make polite chit chat and offer menu advice. Once seated, you will explain the full steps of service to guests - the app, how to order, where the bathrooms are and answering any questions they may have. It is also your responsibility to ensure guests leave their table on time - a polite reminder 15 mins prior to them leaving!

You will need experience with online booking systems such as Design My Night and a warm, inclusive attitude - willing to pitch in during service if the floor team needs help in clearing/relaying tables. 

Key responsibilities will include (but are not limited to):

• Giving guests a warm welcome and fond farewell as they enter and leave the venue – that first and last impression is everything!

• Liaising with the Security & the Management team

• Supporting the Management team in taking reservations and responding to all emails promptly and professionally

• Ensuring that walk-ins are tracked within the reservation system

• Making sure reserved areas are spotless and ready to be used

• Creating a fun, upbeat atmosphere.

• Delivering a flawless customer experience every time

• Working with the whole team to deliver the day to day running of the bar

• Collecting glasses, clearing tables and cleaning up spills

• Giving guests a warm welcome and fond farewell as they enter and leave the venue – that first and last impression is everything! 

• Having full knowledge of the site including floor plans, directions, opening times, menus, events and contact information for the unit site, directors and traders.  

• Assisting guests in making a reservation, ensuring they know what they are booking and where 

• Handling all guest questions and requests effectively. 

• Showing guests through to their tables, making polite chit chat and offering menu advice. Once seated, explaining the full steps of service to guests, how to order, where the bathrooms are and answering any questions they may have. It is also our responsibility to ensure guests leave their table on time - a polite reminder 15 mins prior to them leaving

• Handling all management and staff questions and requests effectively. Use of the radio to communicate with staff in a professional manner.

• Assisting the Head Host / Host Supervisor in organising table plans in line with the reservations due in

• Assisting the floor staff when required - this can be at the start of shift helping to set up or during shift relaying tables. We are one team! 

• Checking the table plan and ensuring that tables are set accordingly (chairs neatly pushed under, matching furniture, etc) 

• Familiarising yourself with any special requests each day 

• Dealing with deposits/tickets/pre-orders and keeping the bar updated. 

• Ensuring all appropriate cleaning duties are carried out - the host desk should be cleared out of any rubbish at the end of every day. The office should be clean and tidy, at all times.

• We work in a fast-paced environment, and we have to cover a lot of ground. It is expected that you work with a sense of urgency and take pride in the levels of service that you are giving both to our customers and to our vendors.

What you’ll need:

• An infectious smile and outgoing personality to create a great buzz and customer experience.

• Experience in using an online booking system e.g. Design My Night 

• A can-do attitude and calm head when it gets busy

• Great listening skills

• Phenomenal organisational, communication and interpersonal skills

• Able to deliver high standards consistently.

• Experience and ability to work in a fast-paced environment 

• Self-motivation and ability to work using own initiative and under pressure 

• Excellent problem-solving skills, adaptable and flexible. 

• Someone who takes pride in themselves and their work 

• A team player – fun, friendly & lead by example

• Fluent English (spoken and comprehension).