Customer Relations Team Leader

Join Our Team at Finlake Holiday Park!

Location: Finlake Holiday Park, TQ13 0EJ

Salary: £31,753.80

Hours: Full-time, 40 hours per week

Job Type: Permanent

Are you an experienced team leader with a passion for customer care and community engagement? At Haulfryn, we’re proud to offer exceptional holiday experiences—and we’re looking for a Customer Relations Team Leader to help us deliver outstanding service to our holiday homeowners and guests.

This is a fantastic opportunity to lead a dedicated team and bring our moments of joy to life on park, online, and beyond.

Why Join Us?

We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer:

• Competitive Salary
• Discounted Holidays at our picturesque UK holiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service (pro-rata for part-time)
• Company Sick Pay
• Pension Scheme & Life Assurance
• Continuous Training & Development Opportunities
• Be part of a company with 90 years of family values and a commitment to sustainability

What You’ll Do

As Customer Relations Team Leader, you will:

• Oversee the day-to-day running of the Customer Relations team, ensuring excellent service at all times
• Manage the resolution of customer complaints, making sure feedback is addressed with care and professionalism
• Monitor feedback channels such as TripAdvisor and collate complaint data to drive improvements
• Supervise the sublet team, helping to maximise revenue for owners
• Take responsibility for communications to owners, including through social media platforms
• Support the organisation of owner events, creating a sense of community and loyalty
• Ensure a smooth transition for new owners joining the park
• Deputise for the Customer Relations Manager when needed
• Lead and support the reception team, contributing to the overall success of front-of-house operations

Who We’re Looking For

You’ll bring:

• Proven experience leading a team, ideally within a customer-facing environment
• Strong self-motivation and the ability to work independently
• Excellent organisational and interpersonal skills
• A confident, thoughtful approach to both customer conversations and internal communications
• Clear, professional communication style—both verbal and written
• Confidence in using Microsoft Excel, Word, PowerPoint, and managing content across social media platforms

Desirable Attributes

We’re looking for someone who:

• Brings customer relations experience with a real passion for communication
• Has a keen eye for detail and a talent for storytelling—especially when sharing our ‘moments of joy’
• Can listen actively and interpret feedback effectively
• Feels comfortable working with the local community, building long-term relationships
• Is able to plan and structure internal and external communications across the resort

Why Choose Haulfryn?

With 90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?

• Exceptional Locations: Work in a place that inspires
• Family Values: Join a supportive, community-focused team
• Nurturing Nature: Sustainability is at the heart of what we do

If you’re ready to lead with care, confidence, and a community-first mindset—we’d love to hear from you.

Apply today to start your journey with Haulfryn at Finlake Holiday Park!

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

#IND1

Join Our Team at Finlake Holiday Park!

Location: Finlake Holiday Park, TQ13 0EJ

Salary: £31,753.80

Hours: Full-time, 40 hours per week

Job Type: Permanent

Are you an experienced team leader with a passion for customer care and community engagement? At Haulfryn, we’re proud to offer exceptional holiday experiences—and we’re looking for a Customer Relations Team Leader to help us deliver outstanding service to our holiday homeowners and guests.

This is a fantastic opportunity to lead a dedicated team and bring our moments of joy to life on park, online, and beyond.

Why Join Us?

We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer:

• Competitive Salary
• Discounted Holidays at our picturesque UK holiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service (pro-rata for part-time)
• Company Sick Pay
• Pension Scheme & Life Assurance
• Continuous Training & Development Opportunities
• Be part of a company with 90 years of family values and a commitment to sustainability

What You’ll Do

As Customer Relations Team Leader, you will:

• Oversee the day-to-day running of the Customer Relations team, ensuring excellent service at all times
• Manage the resolution of customer complaints, making sure feedback is addressed with care and professionalism
• Monitor feedback channels such as TripAdvisor and collate complaint data to drive improvements
• Supervise the sublet team, helping to maximise revenue for owners
• Take responsibility for communications to owners, including through social media platforms
• Support the organisation of owner events, creating a sense of community and loyalty
• Ensure a smooth transition for new owners joining the park
• Deputise for the Customer Relations Manager when needed
• Lead and support the reception team, contributing to the overall success of front-of-house operations

Who We’re Looking For

You’ll bring:

• Proven experience leading a team, ideally within a customer-facing environment
• Strong self-motivation and the ability to work independently
• Excellent organisational and interpersonal skills
• A confident, thoughtful approach to both customer conversations and internal communications
• Clear, professional communication style—both verbal and written
• Confidence in using Microsoft Excel, Word, PowerPoint, and managing content across social media platforms

Desirable Attributes

We’re looking for someone who:

• Brings customer relations experience with a real passion for communication
• Has a keen eye for detail and a talent for storytelling—especially when sharing our ‘moments of joy’
• Can listen actively and interpret feedback effectively
• Feels comfortable working with the local community, building long-term relationships
• Is able to plan and structure internal and external communications across the resort

Why Choose Haulfryn?

With 90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?

• Exceptional Locations: Work in a place that inspires
• Family Values: Join a supportive, community-focused team
• Nurturing Nature: Sustainability is at the heart of what we do

If you’re ready to lead with care, confidence, and a community-first mindset—we’d love to hear from you.

Apply today to start your journey with Haulfryn at Finlake Holiday Park!

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

#IND1