Firmdale Hotels is a distinguished leader in the boutique luxury hotel sector, renowned for its exceptional service, elegant design, and unparalleled hospitality. Our properties, located in the heart of London, offer a unique blend of sophistication and comfort, attracting a diverse clientele from various industry sectors. We pride ourselves on our commitment to excellence, which has earned us a stellar reputation and a loyal customer base.

We are seeking an enthusiastic and dynamic Events Account Manager to join our central event sales team. This role offers a fantastic opportunity to be part of a successful and proactive team that handles event sales for all Firmdale London properties. The ideal candidate will have experience in organising events from a venue perspective within hotels, clubs, or similar venues in London. If you are personable, friendly, and thrive in a fast-paced environment, this role is perfect for you.

This is an on-site role.

Responsibilities:

• Serve as the primary contact for client bookings, ensuring a seamless experience from the initial enquiry through to after-sales care.
• Oversee the coordination of event bookings across our properties, managing each event's lifecycle to ensure all client needs are met.
• Maintain and nurture existing client relationships while actively seeking opportunities to introduce new clients to our venues.
• Develop and sustain strong relationships with clients, identifying opportunities for repeat business and further event bookings.
• Produce contracts, event booking orders, and generate invoices with precision and attention to detail.
• Utilise the event booking system Delphi efficiently and accurately to manage all bookings and client information.
• Conduct engaging and inspirational tours of our hotels and event spaces, showcasing the unique features and services of each property.
• Source and negotiate with suppliers to ensure the best quality and value for our clients.

What you Need:

• Proven experience in organising and coordinating events within hotels, clubs, or similar venues in London.
• Strong ability to build, nurture, and maintain positive relationships with clients.
• Excellent communication and interpersonal skills.
• Exceptional ability to prioritise tasks and manage a busy workload effectively.
• Detail-oriented with a strong emphasis on accuracy.
• Skilled in sales, with the ability to introduce new clients and upsell services.
• Effective negotiation skills for sourcing suppliers and securing favourable contracts.
• Experience in producing contracts, booking orders, and generating invoices.
• Proficiency with event booking systems, particularly Delphi.
• A proactive team player who can work collaboratively and supportively with colleagues.
• Friendly and personable demeanour conducive to a team-oriented environment.
• Ability to conduct inspirational and informative tours of hotel properties and event spaces.
• Strong problem-solving skills to anticipate and address client needs and potential issues.
• Efficient time management skills to handle multiple events and client accounts simultaneously.
• Ability to adapt to changing client demands and varying event requirements.

• Competitive salary plus service charge to be discussed at venue
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Referral bonus scheme for recommending top talent
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Firmdale Hotels is a distinguished leader in the boutique luxury hotel sector, renowned for its exceptional service, elegant design, and unparalleled hospitality. Our properties, located in the heart of London, offer a unique blend of sophistication and comfort, attracting a diverse clientele from various industry sectors. We pride ourselves on our commitment to excellence, which has earned us a stellar reputation and a loyal customer base.

We are seeking an enthusiastic and dynamic Events Account Manager to join our central event sales team. This role offers a fantastic opportunity to be part of a successful and proactive team that handles event sales for all Firmdale London properties. The ideal candidate will have experience in organising events from a venue perspective within hotels, clubs, or similar venues in London. If you are personable, friendly, and thrive in a fast-paced environment, this role is perfect for you.

This is an on-site role.

Responsibilities:

• Serve as the primary contact for client bookings, ensuring a seamless experience from the initial enquiry through to after-sales care.
• Oversee the coordination of event bookings across our properties, managing each event's lifecycle to ensure all client needs are met.
• Maintain and nurture existing client relationships while actively seeking opportunities to introduce new clients to our venues.
• Develop and sustain strong relationships with clients, identifying opportunities for repeat business and further event bookings.
• Produce contracts, event booking orders, and generate invoices with precision and attention to detail.
• Utilise the event booking system Delphi efficiently and accurately to manage all bookings and client information.
• Conduct engaging and inspirational tours of our hotels and event spaces, showcasing the unique features and services of each property.
• Source and negotiate with suppliers to ensure the best quality and value for our clients.

What you Need:

• Proven experience in organising and coordinating events within hotels, clubs, or similar venues in London.
• Strong ability to build, nurture, and maintain positive relationships with clients.
• Excellent communication and interpersonal skills.
• Exceptional ability to prioritise tasks and manage a busy workload effectively.
• Detail-oriented with a strong emphasis on accuracy.
• Skilled in sales, with the ability to introduce new clients and upsell services.
• Effective negotiation skills for sourcing suppliers and securing favourable contracts.
• Experience in producing contracts, booking orders, and generating invoices.
• Proficiency with event booking systems, particularly Delphi.
• A proactive team player who can work collaboratively and supportively with colleagues.
• Friendly and personable demeanour conducive to a team-oriented environment.
• Ability to conduct inspirational and informative tours of hotel properties and event spaces.
• Strong problem-solving skills to anticipate and address client needs and potential issues.
• Efficient time management skills to handle multiple events and client accounts simultaneously.
• Ability to adapt to changing client demands and varying event requirements.

• Competitive salary plus service charge to be discussed at venue
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Referral bonus scheme for recommending top talent
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!