Company Details

Firmdale Hotels is an international award-winning group comprising of 11 high end luxury hotels and 8 bars and restaurants in London and New York with plans to continue our growth. We inspire our teams to love what they do and live and breathe our values‎. We believe that our people have the opportunity to grow and progress, whatever their role.

Role Overview

As HR Manager, you will oversee the full remit of people-related activities for your locations. You will build trusted relationships with key stakeholders, providing expert HR advice to deliver an excellent people service that is compliant and aligned with business expectations.

This role will be based 3-days a week at the Covent Garden Hotel with the other 2-days across our Central and West London locations. You will be part of a supportive team of HR Managers who work collaboratively together, meeting at least every fortnight.

Key Duties and Responsibilities

All people-related matters from recruitment and onboarding, engagement, employee relations and developing leadership capability:

·       Support and coach the management team on all people-related matters creating an open and high-performing culture (where feedback is part of the day to day!)

·       HR lead on all employee relations matters including investigations, absences, disciplinaries, grievances, capability, flexible working requests, right to work etc.

·       Provide support and training to managers so they can deliver a comprehensive end-to-end recruitment and selection process

·       Oversee and manage the HR and Recruitment functions for your location

·       Support and implement HR and Recruitment strategies aligned to business objectives

·       Work alongside the rest of the HR team to ensure policies and processes are aligned across the group

·       Support and champion training and development opportunities and initiatives ensuring compliance

·       Lead on all HR administrative tasks including on boarding paperwork, monthly reports, amendment letters, outcome letters, long service reminders

·       On-site ‘go-to’ HR systems expert

·       Keep abreast of HR legislation including any changes/potential changes that may impact your locations

Qualifications and Values

·       Previous experience as a HR Manager (or similar) in a multi-site role is essential, background in hotel industry is advantageous

·       Strong Employee Relations knowledge

·       Can demonstrate ability to train and develop teams

·       Attention to detail: thorough, accurate and focused when accomplishing tasks

·       Resilience: adopts a solutions oriented approach to problems/difficult situations

·       Passion: determined to make an impact with a focus on creating a happy and engaged team

·       Enthusiasm: shows a keen interest in supporting your locations adopting a can-do attitude

·       Relationships: builds and maintains effective relationships with team members at all levels

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year  - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Company Details

Firmdale Hotels is an international award-winning group comprising of 11 high end luxury hotels and 8 bars and restaurants in London and New York with plans to continue our growth. We inspire our teams to love what they do and live and breathe our values‎. We believe that our people have the opportunity to grow and progress, whatever their role.

Role Overview

As HR Manager, you will oversee the full remit of people-related activities for your locations. You will build trusted relationships with key stakeholders, providing expert HR advice to deliver an excellent people service that is compliant and aligned with business expectations.

This role will be based 3-days a week at the Covent Garden Hotel with the other 2-days across our Central and West London locations. You will be part of a supportive team of HR Managers who work collaboratively together, meeting at least every fortnight.

Key Duties and Responsibilities

All people-related matters from recruitment and onboarding, engagement, employee relations and developing leadership capability:

·       Support and coach the management team on all people-related matters creating an open and high-performing culture (where feedback is part of the day to day!)

·       HR lead on all employee relations matters including investigations, absences, disciplinaries, grievances, capability, flexible working requests, right to work etc.

·       Provide support and training to managers so they can deliver a comprehensive end-to-end recruitment and selection process

·       Oversee and manage the HR and Recruitment functions for your location

·       Support and implement HR and Recruitment strategies aligned to business objectives

·       Work alongside the rest of the HR team to ensure policies and processes are aligned across the group

·       Support and champion training and development opportunities and initiatives ensuring compliance

·       Lead on all HR administrative tasks including on boarding paperwork, monthly reports, amendment letters, outcome letters, long service reminders

·       On-site ‘go-to’ HR systems expert

·       Keep abreast of HR legislation including any changes/potential changes that may impact your locations

Qualifications and Values

·       Previous experience as a HR Manager (or similar) in a multi-site role is essential, background in hotel industry is advantageous

·       Strong Employee Relations knowledge

·       Can demonstrate ability to train and develop teams

·       Attention to detail: thorough, accurate and focused when accomplishing tasks

·       Resilience: adopts a solutions oriented approach to problems/difficult situations

·       Passion: determined to make an impact with a focus on creating a happy and engaged team

·       Enthusiasm: shows a keen interest in supporting your locations adopting a can-do attitude

·       Relationships: builds and maintains effective relationships with team members at all levels

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year  - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.