Company Details

Firmdale Hotels is an international award-winning group comprising of 11 high end luxury hotels and 8 bars and restaurants in London and New York. We inspire our teams to love what they do and live and breathe our values‎. We believe that our people have the opportunity to grow and progress, whatever their role.

Role Overview

Permanent Contract

5 days a week

On-site

As the Group Recruitment Manager for Firmdale Hotels, you will be responsible for overseeing the full recruitment lifecycle across all properties within the UK. You will develop and implement effective recruitment strategies to attract, hire, and retain top talent, ensuring a seamless and engaging candidate experience.

Working closely with department heads and the HR team, you will ensure that recruitment aligns with the company's business objectives and brand values.

You will champion the brand as an employer of choice leading brand initiatives, cultivating external partnerships, and ensuring every candidate interaction is seamless and engaging.

Key Duties and Responsibilities

Recruitment & Strategy

·       Own the end-to-end recruitment strategy across all properties, to meet hiring needs

·       Partner with hiring managers to understand their needs and provide expert guidance on best recruitment practices.

·       Manage all early career recruitment activities including ownership of the annual graduate intake

·       Build long-term talent pipelines through relationships with universities, agencies, and industry partners

·       Benchmark against industry trends and use data insight to continuously improve recruitment effectiveness and report on performance

·       Manage recruitment budgets effectively

Employer Brand & Attraction

·       Own Firmdale's positioning as an employer of choice, driving attraction strategies across the digital space, careers fairs, and industry events

·       Champion diversity and inclusion in hiring, ensuring all processes are fair, consistent, and equitable

·       Oversee the candidate experience, ensuring every interaction reflects the Firmdale brand.

·       Monitor and maintain information online to ensure accuracy

Operational Recruitment & Systems

·       Own all recruitment systems including the ATS, ensuring they are fully utilised and fit for purpose

·       Ensure all recruitment processes are efficient, compliant, and consistently applied across the group

·       Manage sponsorship applications and ongoing compliance, providing advice and support to sponsored employees and the business

·       Collaborate with HR and operational teams on onboarding, ensuring a smooth and engaging start for every new hire

·       Stay abreast of employment legislation and recruitment regulations, ensuring all practices remain compliant and up to date

·       always looking for opportunities to improve

Experience

·       Proven experience in a senior in-house recruitment role, ideally within hospitality or a multi-site environment

·       Track record of building and executing employer brand and attraction strategies

·       Experience working with ATS platforms and recruitment tech

Skills & Attributes

·       Approaches every interaction with warmth and professionalism, understanding that candidate experience starts from the very first touchpoint

·       Data-driven approach with the ability to turn recruitment metrics into meaningful insight

·       Strong stakeholder management, able to influence and coach at all levels

·       Creative thinker when it comes to attraction and sourcing

·       A continuous improvement mindset – never satisfied with ‘good enough’

Values

·       Attention to detail: is meticulous, organised and executes work to a high standard

·       Resilience: adopts a solutions-oriented approach to problems/difficult situations

·       Passion: determined to make an impact and promote a culture of continuous learning and development

·       Enthusiasm: shows a keen interest in developing team members and is committed to supporting them in achieving their potential

·       Relationships: builds and maintains effective relationships with all team members and stakeholders

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year  - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.

Company Details

Firmdale Hotels is an international award-winning group comprising of 11 high end luxury hotels and 8 bars and restaurants in London and New York. We inspire our teams to love what they do and live and breathe our values‎. We believe that our people have the opportunity to grow and progress, whatever their role.

Role Overview

Permanent Contract

5 days a week

On-site

As the Group Recruitment Manager for Firmdale Hotels, you will be responsible for overseeing the full recruitment lifecycle across all properties within the UK. You will develop and implement effective recruitment strategies to attract, hire, and retain top talent, ensuring a seamless and engaging candidate experience.

Working closely with department heads and the HR team, you will ensure that recruitment aligns with the company's business objectives and brand values.

You will champion the brand as an employer of choice leading brand initiatives, cultivating external partnerships, and ensuring every candidate interaction is seamless and engaging.

Key Duties and Responsibilities

Recruitment & Strategy

·       Own the end-to-end recruitment strategy across all properties, to meet hiring needs

·       Partner with hiring managers to understand their needs and provide expert guidance on best recruitment practices.

·       Manage all early career recruitment activities including ownership of the annual graduate intake

·       Build long-term talent pipelines through relationships with universities, agencies, and industry partners

·       Benchmark against industry trends and use data insight to continuously improve recruitment effectiveness and report on performance

·       Manage recruitment budgets effectively

Employer Brand & Attraction

·       Own Firmdale's positioning as an employer of choice, driving attraction strategies across the digital space, careers fairs, and industry events

·       Champion diversity and inclusion in hiring, ensuring all processes are fair, consistent, and equitable

·       Oversee the candidate experience, ensuring every interaction reflects the Firmdale brand.

·       Monitor and maintain information online to ensure accuracy

Operational Recruitment & Systems

·       Own all recruitment systems including the ATS, ensuring they are fully utilised and fit for purpose

·       Ensure all recruitment processes are efficient, compliant, and consistently applied across the group

·       Manage sponsorship applications and ongoing compliance, providing advice and support to sponsored employees and the business

·       Collaborate with HR and operational teams on onboarding, ensuring a smooth and engaging start for every new hire

·       Stay abreast of employment legislation and recruitment regulations, ensuring all practices remain compliant and up to date

·       always looking for opportunities to improve

Experience

·       Proven experience in a senior in-house recruitment role, ideally within hospitality or a multi-site environment

·       Track record of building and executing employer brand and attraction strategies

·       Experience working with ATS platforms and recruitment tech

Skills & Attributes

·       Approaches every interaction with warmth and professionalism, understanding that candidate experience starts from the very first touchpoint

·       Data-driven approach with the ability to turn recruitment metrics into meaningful insight

·       Strong stakeholder management, able to influence and coach at all levels

·       Creative thinker when it comes to attraction and sourcing

·       A continuous improvement mindset – never satisfied with ‘good enough’

Values

·       Attention to detail: is meticulous, organised and executes work to a high standard

·       Resilience: adopts a solutions-oriented approach to problems/difficult situations

·       Passion: determined to make an impact and promote a culture of continuous learning and development

·       Enthusiasm: shows a keen interest in developing team members and is committed to supporting them in achieving their potential

·       Relationships: builds and maintains effective relationships with all team members and stakeholders

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year  - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.