Leisure Sales Manager

We are looking for an enthusiastic and highly motivated self-starter to join the Sales Team in the role of Leisure Sales Manager at Firmdale Hotels’ Head Office in London.

Representing 10 hotels across London and New York, this is a fantastic opportunity to be part of one of the UK’s most inspiring, privately owned luxury hotel brands. You will be responsible for managing relations with our preferred travel agencies and concierge companies both within the UK domestic market and be a London based contact for our US market.  Building on existing long-standing client relations, attending trade shows in the UK and Europe representing Firmdale Hotels. Forging new partnerships and ensuring Firmdale Hotels retains its position as number one choice for leisure travel.

Responsibilities will include:

• Reporting into the Director of Sales and working to create and implement proactive strategy for the leisure sector across Firmdale Hotels.  
• Responsible for idea generation and prospecting new business to grow market share whilst also looking at ways to increase share from existing partnerships.
• Proactively identifying and being responsive to trends and opportunities.
• Monitoring, analysing and reporting on performance of key leisure agents
• Effective management of a portfolio of key agencies through planned sales activities including hosting of site inspections, client entertaining and familiarisation trips.
• Participating in trade shows and events within the hotels, the industry and external organisations within the UK and Europe.
• Planning and conducting sales trips in the UK and overseas.
• Working closely with our USA Sales Team, being a UK point of contact for key clients and assisting with site visits and requests.
• Attending and contributing to weekly sales meetings, revenue meetings and meetings with the GMs and teams when required.
• Contributing to weekly reporting on key activities completed / business developed.
• Contributing to and implementing key strategic activities for the annual sales plan.
• Contract negotiation and completion of RFPs when required to assist the team.

• Already in the role of Sales Manager and looking to expand into selling across multiple hotels.  We are looking for someone highly experienced in Sales with a minimum of 2/3 years from within the 5 star luxury markets. Preferably already working with the leisure sector within London and looking for that next step.
• On the pulse with current news and trends.
• You must be able to work in a fast paced environment and be able to start proactively selling straight away from your own knowledge and client contacts.
• Professional outlook with an eye for detail.
• Dependable and adaptable with a positive ‘can do’ attitude and drive.
• Proactive with strong organisational and communication skills, with confidence in multi-level communication both internally with departmental peers and Senior Management and externally with clients.
• Team player and willingness to help out when needed in other areas of Sales.  
• Proficiency in Excel, Word, PowerPoint, Opera, Salesforce & Cvent – ensuring the database is kept up-to-date, and notes made on all client contact, meetings and enquiries.
• A positive brand ambassador.  

• Perkbox – A team member platform offering a huge variety of discounts and our reward and recognition program
• Wage Stream  – An employee app to stream your wages before payday
• Cycle to work Scheme
• Social Events, Wellbeing and Team Activities
• Award winning training opportunities and Career Development
• Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)
• And much more!

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”
• Manager of the year - Laura Sharpe, Cateys 2018
• Hotel of the year - Group - Cateys 2018

We are looking for an enthusiastic and highly motivated self-starter to join the Sales Team in the role of Leisure Sales Manager at Firmdale Hotels’ Head Office in London.

Representing 10 hotels across London and New York, this is a fantastic opportunity to be part of one of the UK’s most inspiring, privately owned luxury hotel brands. You will be responsible for managing relations with our preferred travel agencies and concierge companies both within the UK domestic market and be a London based contact for our US market.  Building on existing long-standing client relations, attending trade shows in the UK and Europe representing Firmdale Hotels. Forging new partnerships and ensuring Firmdale Hotels retains its position as number one choice for leisure travel.

Responsibilities will include:

• Reporting into the Director of Sales and working to create and implement proactive strategy for the leisure sector across Firmdale Hotels.  
• Responsible for idea generation and prospecting new business to grow market share whilst also looking at ways to increase share from existing partnerships.
• Proactively identifying and being responsive to trends and opportunities.
• Monitoring, analysing and reporting on performance of key leisure agents
• Effective management of a portfolio of key agencies through planned sales activities including hosting of site inspections, client entertaining and familiarisation trips.
• Participating in trade shows and events within the hotels, the industry and external organisations within the UK and Europe.
• Planning and conducting sales trips in the UK and overseas.
• Working closely with our USA Sales Team, being a UK point of contact for key clients and assisting with site visits and requests.
• Attending and contributing to weekly sales meetings, revenue meetings and meetings with the GMs and teams when required.
• Contributing to weekly reporting on key activities completed / business developed.
• Contributing to and implementing key strategic activities for the annual sales plan.
• Contract negotiation and completion of RFPs when required to assist the team.

• Already in the role of Sales Manager and looking to expand into selling across multiple hotels.  We are looking for someone highly experienced in Sales with a minimum of 2/3 years from within the 5 star luxury markets. Preferably already working with the leisure sector within London and looking for that next step.
• On the pulse with current news and trends.
• You must be able to work in a fast paced environment and be able to start proactively selling straight away from your own knowledge and client contacts.
• Professional outlook with an eye for detail.
• Dependable and adaptable with a positive ‘can do’ attitude and drive.
• Proactive with strong organisational and communication skills, with confidence in multi-level communication both internally with departmental peers and Senior Management and externally with clients.
• Team player and willingness to help out when needed in other areas of Sales.  
• Proficiency in Excel, Word, PowerPoint, Opera, Salesforce & Cvent – ensuring the database is kept up-to-date, and notes made on all client contact, meetings and enquiries.
• A positive brand ambassador.  

• Perkbox – A team member platform offering a huge variety of discounts and our reward and recognition program
• Wage Stream  – An employee app to stream your wages before payday
• Cycle to work Scheme
• Social Events, Wellbeing and Team Activities
• Award winning training opportunities and Career Development
• Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)
• And much more!

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”
• Manager of the year - Laura Sharpe, Cateys 2018
• Hotel of the year - Group - Cateys 2018