Job Title:                    Wine and Bar Supervisor

Department:             The Whisky Bar and Beinn Bar

Responsible to:         Resort Food and Beverage Manager

Responsible for:        Hosting wine, bar and drinks service to guests

Hours:                           45 hours over 5 days

 Scope and general purpose

To supervise the smooth, efficient and faultless guest beverage experience at The Torridon.  Ensure the team with you on duty are working in a positive, productive, friendly, and fun environment.  Exceed the expectations of our guests to +1 service, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.

Main responsibilities:

Guest

• Host and coordinate the wine and bar experience for all guests.
• Provide in-depth knowledge of all drinks including wine, champagne, cocktails, whisky, non-alcoholic, and all other beverages to assist guests in their choice.
• Create and co-ordinate wine flights relevant to price, and quality match to food.
• Create and advertise seasonal and signature drinks for all guests.
• Quality control of storage of all drinks.
• Support the Food and Beverage Team as necessary.
• Deliver on the expectations of Forbes 5* - Genuine Sense of Interest, anticipate needs of all guests, Provide a sense of luxury in drinks service.
• Ensure any guest complaints or frustrations during service are communicated on.
  
  

Productivity

• Cash up all the takings, and receipts, record and ensure all drinks are accounted for to guests’ rooms or charged correctly.
• Assist the Resort Food and Beverage Manager with the management of the wine cellar.
• Organise stock and re-stock and replenish bar supplies to ensure efficiency, quality and quantity.
• Coordinate the cleaning of stations, equipment and fridges to Torridon standard.
• Assist with the service of food as required to support the Bo & Muc and 1887 Restaurant teams.

Health & Safety

• Manage the safe service of alcohol and compliance with licensing laws.
• Lock up the bars at the end of service so the building is secure and safe.
• Supervise all Health & Safety for the department to ensure safe environment for yourself, suppliers, team and guests.

Team Performance

• Liaise with the Resort Food and Beverage Manager in supporting professional drinks service and knowledge, sharing best practice and information on products, guests, team as necessary.
• Communicate effectively with the food service team, front of house and other departments.

• Supervise drinks &b wine training for the teams as required.
• Develop wine and drinks knowledge for self, with a continuous improvement and competitive awareness.

Sustainability

·        Be able to lead communication on our ESG policy and Earth Check to the team, guests, and suppliers.

·        Be an active member of the Green Team Initiatives.

• Liaise with our Head Gardener to promote the use of kitchen garden products in both bars for our guests.

EXPECTED BEHAVIOURS

1.      Friendly                Pleasant, kind and easy to talk to.

2.      Aspirational         Have hopes and desires to achieve your goals.

3.      Honest                 Have integrity so you can be trusted, straightforward and truthful.

4.      Challenging          Interested in testing your ability, skills, and the way you think. 

Job Title:                    Wine and Bar Supervisor

Department:             The Whisky Bar and Beinn Bar

Responsible to:         Resort Food and Beverage Manager

Responsible for:        Hosting wine, bar and drinks service to guests

Hours:                           45 hours over 5 days

 Scope and general purpose

To supervise the smooth, efficient and faultless guest beverage experience at The Torridon.  Ensure the team with you on duty are working in a positive, productive, friendly, and fun environment.  Exceed the expectations of our guests to +1 service, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.

Main responsibilities:

Guest

• Host and coordinate the wine and bar experience for all guests.
• Provide in-depth knowledge of all drinks including wine, champagne, cocktails, whisky, non-alcoholic, and all other beverages to assist guests in their choice.
• Create and co-ordinate wine flights relevant to price, and quality match to food.
• Create and advertise seasonal and signature drinks for all guests.
• Quality control of storage of all drinks.
• Support the Food and Beverage Team as necessary.
• Deliver on the expectations of Forbes 5* - Genuine Sense of Interest, anticipate needs of all guests, Provide a sense of luxury in drinks service.
• Ensure any guest complaints or frustrations during service are communicated on.
  
  

Productivity

• Cash up all the takings, and receipts, record and ensure all drinks are accounted for to guests’ rooms or charged correctly.
• Assist the Resort Food and Beverage Manager with the management of the wine cellar.
• Organise stock and re-stock and replenish bar supplies to ensure efficiency, quality and quantity.
• Coordinate the cleaning of stations, equipment and fridges to Torridon standard.
• Assist with the service of food as required to support the Bo & Muc and 1887 Restaurant teams.

Health & Safety

• Manage the safe service of alcohol and compliance with licensing laws.
• Lock up the bars at the end of service so the building is secure and safe.
• Supervise all Health & Safety for the department to ensure safe environment for yourself, suppliers, team and guests.

Team Performance

• Liaise with the Resort Food and Beverage Manager in supporting professional drinks service and knowledge, sharing best practice and information on products, guests, team as necessary.
• Communicate effectively with the food service team, front of house and other departments.

• Supervise drinks &b wine training for the teams as required.
• Develop wine and drinks knowledge for self, with a continuous improvement and competitive awareness.

Sustainability

·        Be able to lead communication on our ESG policy and Earth Check to the team, guests, and suppliers.

·        Be an active member of the Green Team Initiatives.

• Liaise with our Head Gardener to promote the use of kitchen garden products in both bars for our guests.

EXPECTED BEHAVIOURS

1.      Friendly                Pleasant, kind and easy to talk to.

2.      Aspirational         Have hopes and desires to achieve your goals.

3.      Honest                 Have integrity so you can be trusted, straightforward and truthful.

4.      Challenging          Interested in testing your ability, skills, and the way you think.