MAIN RESPONSIBILITIES:

Guests & Quality

• host and coordinate the bar experience at the Bo and Muc & Whisky Bar for all guests to a +1 standard.
• ensure that service is delivered with excellent product knowledge and a professional understanding of menus, cocktails, beers, spirits wines and suppliers.
• prepare bills, and process guest payments and transactions using the POS system.
• communicate with guests to resolve issues, and complaints to ensure satisfaction.
• ensure the “cash-up” of the takings, to record and store safely.
• ensure the “lock-up” procedure of the bar at the end of service so the building is secure and safe.
• Assist and co-ordinate the cleaning of bar, and guest areas so that it is always of the highest order.
• Liaise with the Resort F & B manager in supporting professional drinks service and knowledge.
• Communicate effectively with the food service team and other departments and assist when necessary or upon request by a Manager.
• Assist with the service of food as required to support the restaurant teams.

 Team

• Assist with drinks training for the team as required by Management to influence up-selling and suggestive selling.
• Assist with departmental training for yourself and others when necessary.
• Ensure the rules for alcohol service to the team are always upheld.

Productivity

• Assist with the completion of departmental checklists, cleaning rotas and operation procedures to ensure maximum efficiency.
• Ensure bar stock is monitored to ensure all stock items for the bar are available and do not run out.
• Regularly monitor stock for quality and use by dates to ensure efficient and effective rotation and compliance.

Health & Safety

• Assist with the health and safety on shift, record and diagnose hazards
• Ensure complete compliance of self and team with Health & Safety regulations.
• To assist with implementation of any new policies, practices to ensure a continuous process of improvement within departments.
• To apply the safe service of alcohol in line with the Licensing (Scotland) Act 2005.

 Sustainability 

• Proactively assist with the ESG  on your shift in reducing energy consumption and wastage, and creative ideas for embedding the policy within your team and your department.
• Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers.

EXPECTED BEHAVIOURS

• Friendly,                Pleasant, kind and easy to talk to.
• Aspirational        Have hopes and desires to achieve your goals.
• Honest                   Have integrity so you can be trusted, straightforward and truthful.
• Challenging        Interested in testing your ability, skills, and the way you think. 

Our Purpose: - To create incredible memories for people in a place like no other.

 Vision Statement: - A world-leading hotel that makes people feel special.

 Mission Statement:

Focusing on exceptional levels of friendly, faultless service and hospitality. 

Our Core values:

Driven

Daring

Passion

Integrity

MAIN RESPONSIBILITIES:

Guests & Quality

• host and coordinate the bar experience at the Bo and Muc & Whisky Bar for all guests to a +1 standard.
• ensure that service is delivered with excellent product knowledge and a professional understanding of menus, cocktails, beers, spirits wines and suppliers.
• prepare bills, and process guest payments and transactions using the POS system.
• communicate with guests to resolve issues, and complaints to ensure satisfaction.
• ensure the “cash-up” of the takings, to record and store safely.
• ensure the “lock-up” procedure of the bar at the end of service so the building is secure and safe.
• Assist and co-ordinate the cleaning of bar, and guest areas so that it is always of the highest order.
• Liaise with the Resort F & B manager in supporting professional drinks service and knowledge.
• Communicate effectively with the food service team and other departments and assist when necessary or upon request by a Manager.
• Assist with the service of food as required to support the restaurant teams.

 Team

• Assist with drinks training for the team as required by Management to influence up-selling and suggestive selling.
• Assist with departmental training for yourself and others when necessary.
• Ensure the rules for alcohol service to the team are always upheld.

Productivity

• Assist with the completion of departmental checklists, cleaning rotas and operation procedures to ensure maximum efficiency.
• Ensure bar stock is monitored to ensure all stock items for the bar are available and do not run out.
• Regularly monitor stock for quality and use by dates to ensure efficient and effective rotation and compliance.

Health & Safety

• Assist with the health and safety on shift, record and diagnose hazards
• Ensure complete compliance of self and team with Health & Safety regulations.
• To assist with implementation of any new policies, practices to ensure a continuous process of improvement within departments.
• To apply the safe service of alcohol in line with the Licensing (Scotland) Act 2005.

 Sustainability 

• Proactively assist with the ESG  on your shift in reducing energy consumption and wastage, and creative ideas for embedding the policy within your team and your department.
• Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers.

EXPECTED BEHAVIOURS

• Friendly,                Pleasant, kind and easy to talk to.
• Aspirational        Have hopes and desires to achieve your goals.
• Honest                   Have integrity so you can be trusted, straightforward and truthful.
• Challenging        Interested in testing your ability, skills, and the way you think. 

Our Purpose: - To create incredible memories for people in a place like no other.

 Vision Statement: - A world-leading hotel that makes people feel special.

 Mission Statement:

Focusing on exceptional levels of friendly, faultless service and hospitality. 

Our Core values:

Driven

Daring

Passion

Integrity