Job Title:                            1887 F & B Supervisor

Responsible to:               1887 Assistant Manager
Responsible for:              5* F & B Service

Hours:                                 up to 45 hours over 5 days

Scope and general purpose

To assist with the smooth, efficient, and faultless food and beverage experience at The Torridon.  Ensure the team is working in a positive, productive, friendly, and fun environment.  Exceed the expectations of our guests to +1 service, inspire and create unique memorable experiences of escape and adventure, so everyone feels special. 

Main responsibilities: 

Guest

• Supervise all guests’ F & B requests and co-ordinate +1 service for every guest.
• Supervise and co-ordinate 1887 in the absence of a manager.
• Handle customer complaints and feedback with professionalism and tact, taking immediate action to resolve any issues and improve the dining experience.
• Deliver on the expectations of Forbes 5* - Genuine Sense of Interest, anticipate needs of all guests, Provide a sense of luxury.
• Organise and co-ordinate guests’ special requests with a sense of luxury.
• Host and assist in seating or serving customers and ensure the cleanliness and general look of the dining room during peak times.
• To ensure consistent standards of Food and Beverage service as per the SOP manual and Forbes standards.

Productivity

• Communicate with the office and keep up to date with guest F & B requirements.
• Co-ordinate, attend and contribute to meetings daily, weekly, monthly as necessary.
• Supervise team rotas to ensure productivity.
• Note any breakages and record to the assistant manager for stock.
• Supervise all the crockery & cutlery polishing, cleaning, and quality checks.
• Responsible for the kitchenette, cleaning, including ordering supplies, conducting regular stock takes, and minimising waste to ensure cost-effectiveness.
• Re-stock breakfast and afternoon tea shifts as necessary.
• To liaise daily with the Operations and Assistant Food and Beverage Manager regarding any request or changes made on the day.

Health & Safety

• Supervise 1887 so it is complying with all legal requirements.
• Ensure your team on shift, is both physically and psychologically safe.
• Record and monitor all accidents and near misses and report and action responds appropriately.

Team Performance

• Supervise, train, and develop the 1887 team to all be Top Performers - delivering exemplary, anticipatory Guest Service to ensure guests’ expectations are exceeded.
• Ensure that staff within your department are appropriately dressed as per the operational standards.

Sustainability

·       Proactively supervise ESG on your shift in reducing energy consumption and wastage, and create ideas for embedding the policy within your team and your department.

·       Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers.

EXPECTED BEHAVIOURS

1.      Friendly               Pleasant, kind and easy to talk to.

2.      Aspirational        Have hopes and desires to achieve your goals.

3.      Honest                 Have integrity so you can be trusted, straightforward and truthful.

4.      Challenging        Interested in testing your ability, skills, and the way you think.

Job Title:                            1887 F & B Supervisor

Responsible to:               1887 Assistant Manager
Responsible for:              5* F & B Service

Hours:                                 up to 45 hours over 5 days

Scope and general purpose

To assist with the smooth, efficient, and faultless food and beverage experience at The Torridon.  Ensure the team is working in a positive, productive, friendly, and fun environment.  Exceed the expectations of our guests to +1 service, inspire and create unique memorable experiences of escape and adventure, so everyone feels special. 

Main responsibilities: 

Guest

• Supervise all guests’ F & B requests and co-ordinate +1 service for every guest.
• Supervise and co-ordinate 1887 in the absence of a manager.
• Handle customer complaints and feedback with professionalism and tact, taking immediate action to resolve any issues and improve the dining experience.
• Deliver on the expectations of Forbes 5* - Genuine Sense of Interest, anticipate needs of all guests, Provide a sense of luxury.
• Organise and co-ordinate guests’ special requests with a sense of luxury.
• Host and assist in seating or serving customers and ensure the cleanliness and general look of the dining room during peak times.
• To ensure consistent standards of Food and Beverage service as per the SOP manual and Forbes standards.

Productivity

• Communicate with the office and keep up to date with guest F & B requirements.
• Co-ordinate, attend and contribute to meetings daily, weekly, monthly as necessary.
• Supervise team rotas to ensure productivity.
• Note any breakages and record to the assistant manager for stock.
• Supervise all the crockery & cutlery polishing, cleaning, and quality checks.
• Responsible for the kitchenette, cleaning, including ordering supplies, conducting regular stock takes, and minimising waste to ensure cost-effectiveness.
• Re-stock breakfast and afternoon tea shifts as necessary.
• To liaise daily with the Operations and Assistant Food and Beverage Manager regarding any request or changes made on the day.

Health & Safety

• Supervise 1887 so it is complying with all legal requirements.
• Ensure your team on shift, is both physically and psychologically safe.
• Record and monitor all accidents and near misses and report and action responds appropriately.

Team Performance

• Supervise, train, and develop the 1887 team to all be Top Performers - delivering exemplary, anticipatory Guest Service to ensure guests’ expectations are exceeded.
• Ensure that staff within your department are appropriately dressed as per the operational standards.

Sustainability

·       Proactively supervise ESG on your shift in reducing energy consumption and wastage, and create ideas for embedding the policy within your team and your department.

·       Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers.

EXPECTED BEHAVIOURS

1.      Friendly               Pleasant, kind and easy to talk to.

2.      Aspirational        Have hopes and desires to achieve your goals.

3.      Honest                 Have integrity so you can be trusted, straightforward and truthful.

4.      Challenging        Interested in testing your ability, skills, and the way you think.