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Room Service Waiter
NoMad Hotel
Room Service Waiter
NoMad Hotel
Full Time
Up to £16.9 / Hour
Room Service Waiter
NoMad Hotel
Full Time
Up to £16.9 / Hour
Skills
Customer service
Fast-Paced Experience
Description
THE NOMAD WAY
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
Welcome to NoMad London
OVERVIEW OF ROLE
The Room Service waiter provides exceptional service by taking orders and delivering food to guests in the comfort of their hotel rooms. It is necessary for employees to possess outstanding customer service skills and the ability to manage multiple orders. Not only does the in-room dining waiter take orders and deliver food, but they also make sure that the orders are prepared and presented with the greatest precision. It is important for workers to have a good understanding of the menu and be able to provide helpful suggestions based on guests' preferences or dietary needs. In addition, it is their duty to ensure that the in-room dining area is kept clean and organised, supplies are restocked, and payment transactions are processed efficiently.
Please note this is a one-year fixed-term contract to cover a maternity leave.
EXPECTATIONS:
The Room Services Waiter is expected to:
- Be professional at all the times
- Be a positive ambassador of The NoMad throughout your professional career with us.
- Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
- To role model The NoMad values, and bringing them to life through each and every interaction.
MAIN DUTIES & RESPONSIBILITIES
The main responsibilities of the Room Service Waiter are summarised as below, however the list is not exhaustive:
- Provide a genuine, attentive, and friendly service to our guests to reflect the NoMad standards, from the point of order, to delivery, and collection of dishes.
- To have full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service.
- Taking orders through the IRD dect phones and being vigilant of the guests needs, preferences and requirements.
- Setting trays according to the type of food ordered and the hotel’s service standards and ensuring all IRD orders are delivered in a timely manner
- Availability to offer alternatives and ensuring the guest food safety and satisfaction.
- Preparing and delivering hot beverages up to the NoMad standards.
- Making sure all kitchenware and dishes are clean and well-presented prior to delivering to the guest.
- Responsible for cleaning and removing the trolleys/trays from guest rooms and corridors.
- Stock and replace missing items, inspect, and clean the minibars by departmental procedures and policies.
- Ensure products in Minibar are not expired and take the proper procedure to remove those products as necessary.
- Clear understanding of SOPs regarding guest amenities and their position in the rooms.
- Feeling empowered to make a decision that will enhance the guest’s experience or defuse any complaints which may arise.
- Always communicate effectively with the kitchen team.
- Performs opening and closing procedures established for the department.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Wagestream
- Private Health Care
- Experience Stay - Breakfast included
- 5 days of paid sick leave for every rolling 12 months
- Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted
THE NOMAD WAY
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
Welcome to NoMad London
OVERVIEW OF ROLE
The Room Service waiter provides exceptional service by taking orders and delivering food to guests in the comfort of their hotel rooms. It is necessary for employees to possess outstanding customer service skills and the ability to manage multiple orders. Not only does the in-room dining waiter take orders and deliver food, but they also make sure that the orders are prepared and presented with the greatest precision. It is important for workers to have a good understanding of the menu and be able to provide helpful suggestions based on guests' preferences or dietary needs. In addition, it is their duty to ensure that the in-room dining area is kept clean and organised, supplies are restocked, and payment transactions are processed efficiently.
Please note this is a one-year fixed-term contract to cover a maternity leave.
EXPECTATIONS:
The Room Services Waiter is expected to:
- Be professional at all the times
- Be a positive ambassador of The NoMad throughout your professional career with us.
- Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
- To role model The NoMad values, and bringing them to life through each and every interaction.
MAIN DUTIES & RESPONSIBILITIES
The main responsibilities of the Room Service Waiter are summarised as below, however the list is not exhaustive:
- Provide a genuine, attentive, and friendly service to our guests to reflect the NoMad standards, from the point of order, to delivery, and collection of dishes.
- To have full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service.
- Taking orders through the IRD dect phones and being vigilant of the guests needs, preferences and requirements.
- Setting trays according to the type of food ordered and the hotel’s service standards and ensuring all IRD orders are delivered in a timely manner
- Availability to offer alternatives and ensuring the guest food safety and satisfaction.
- Preparing and delivering hot beverages up to the NoMad standards.
- Making sure all kitchenware and dishes are clean and well-presented prior to delivering to the guest.
- Responsible for cleaning and removing the trolleys/trays from guest rooms and corridors.
- Stock and replace missing items, inspect, and clean the minibars by departmental procedures and policies.
- Ensure products in Minibar are not expired and take the proper procedure to remove those products as necessary.
- Clear understanding of SOPs regarding guest amenities and their position in the rooms.
- Feeling empowered to make a decision that will enhance the guest’s experience or defuse any complaints which may arise.
- Always communicate effectively with the kitchen team.
- Performs opening and closing procedures established for the department.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Wagestream
- Private Health Care
- Experience Stay - Breakfast included
- 5 days of paid sick leave for every rolling 12 months
- Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted
Room Service Waiter
Full Time
Up to £16.9 / Hour
Skills
Customer service
Fast-Paced Experience
28 Bow St, London, WC2E 7AW, United Kingdom