THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

OVERVIEW OF ROLE

The In Room Dining Supervisor (IRD) Supervisor is responsible for monitoring the workflow of their team by assigning tasks, supporting colleagues, monitoring results, and reporting to management. They contribute to the efficiency of the department by reviewing and constantly improving SOPs and setting attainable daily goals for their team.

EXPECTATIONS

The In Room Dining Supervisor expected to:

• Be professional at all the times
• Be a positive ambassador of The NoMad throughout your professional career with us.
• Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
• To role model The NoMad values, and bringing them to life through each and every interaction. 

MAIN DUTIES & RESPONSIBILITIES 

The main responsibilities of the In Room Dining Supervisor are summarised below, the list is not exhaustive:

• Assisting Managers in compiling staff rotas, dealing with leave requests and arranging cover when necessary
• Planning workloads, allocating tasks and monitoring progress of daily operations
• Arranging inventory and stock take monthly
• Briefing teams on new procedures, goals and news in collaboration with managers
• Maintaining health and safety standards
• Devising work schedules and implementing deadlines
• Ensuring that quality standards are upheld
• Assisting in conducting performance reviews by reporting performance to management
• Communicate with Kitchen team(s) to effectively create and evolve IRD operating procedures
• Be familiar with IRD opening/closing procedures including updating service notes
• Be familiar with IRD running procedures and flow of service
• To help create a positive, encouraging, and fun place to work for our team and each other
• To log any issues with their various departmental procedures as needed
• To ensure the guest experience is of an exceptional level and constantly review standards of practice to see where improvements can be made
• Any other reasonable tasks asked to be performed by the management according to the changing business needs.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance 
• Your birthday off (paid) after one year of service
• Hotel discount
• Private Health Care
• Wagestream
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months 
• Additional holiday for each completed year of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

OVERVIEW OF ROLE

The In Room Dining Supervisor (IRD) Supervisor is responsible for monitoring the workflow of their team by assigning tasks, supporting colleagues, monitoring results, and reporting to management. They contribute to the efficiency of the department by reviewing and constantly improving SOPs and setting attainable daily goals for their team.

EXPECTATIONS

The In Room Dining Supervisor expected to:

• Be professional at all the times
• Be a positive ambassador of The NoMad throughout your professional career with us.
• Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
• To role model The NoMad values, and bringing them to life through each and every interaction. 

MAIN DUTIES & RESPONSIBILITIES 

The main responsibilities of the In Room Dining Supervisor are summarised below, the list is not exhaustive:

• Assisting Managers in compiling staff rotas, dealing with leave requests and arranging cover when necessary
• Planning workloads, allocating tasks and monitoring progress of daily operations
• Arranging inventory and stock take monthly
• Briefing teams on new procedures, goals and news in collaboration with managers
• Maintaining health and safety standards
• Devising work schedules and implementing deadlines
• Ensuring that quality standards are upheld
• Assisting in conducting performance reviews by reporting performance to management
• Communicate with Kitchen team(s) to effectively create and evolve IRD operating procedures
• Be familiar with IRD opening/closing procedures including updating service notes
• Be familiar with IRD running procedures and flow of service
• To help create a positive, encouraging, and fun place to work for our team and each other
• To log any issues with their various departmental procedures as needed
• To ensure the guest experience is of an exceptional level and constantly review standards of practice to see where improvements can be made
• Any other reasonable tasks asked to be performed by the management according to the changing business needs.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance 
• Your birthday off (paid) after one year of service
• Hotel discount
• Private Health Care
• Wagestream
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months 
• Additional holiday for each completed year of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.