What you’ll be doing?

As one of our Receptionist team, you may be the first or last person that ourguests interact with and so your customer service skills will be up there with thebest.  From the arrival experience andthroughout our guests stay, you have the ability to shape their firstand last impressions, from your initial warm welcome to assisting check-in,through to ensuring they leave happy and content at check-out.

 Yet the role is somuch more than that, you’ll work closely with other departments to enhanceguest the guest experience, answering incoming calls, allocating rooms andpreparing our guests bills, your computer skills will be as good as yourpersonal skills. 

What you’ll need to be a Receptionist?

• To have a genuine and warm approach, with stand out people skills;
• Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like…
• Good communication skills, and level of English – both written and spoken;
• The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
• Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills

What’s in it for you?

We are proud to offer great places to work with our teams at the heart of all we do – we lead with a values led approach towards based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’.

Our bespoke Eden Extra’s benefits platform offers:

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuities paid monthly;
• Live in accommodation available
  
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
• Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies;  we genuinely CARE about our people;
• Access to Eden Engage – our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
• Enhanced familyfriendly policies- we want to help you feel fully supported during anysignificant life events. 
• Return to work financial support for those returningfrom maternity leave;
• You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

-          An opinion that counts….regular surveys and forums that ask YOU for YOUR opinion;

-          A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;

-          A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;

 Eden Hotel Collection is a passionate advocate of providing equitableworkplace’s, as such we seek to recruit, develop and retain the most talentedpeople from a variety of backgrounds, perspectives, and skills. We thereforeencourage applications from all genders, races, religions, ages and sexualorientations, as well as parents, people living with disabilities, and anyother groups that could bring diverse perspectives to EHC.

What you’ll be doing?

As one of our Receptionist team, you may be the first or last person that ourguests interact with and so your customer service skills will be up there with thebest.  From the arrival experience andthroughout our guests stay, you have the ability to shape their firstand last impressions, from your initial warm welcome to assisting check-in,through to ensuring they leave happy and content at check-out.

 Yet the role is somuch more than that, you’ll work closely with other departments to enhanceguest the guest experience, answering incoming calls, allocating rooms andpreparing our guests bills, your computer skills will be as good as yourpersonal skills. 

What you’ll need to be a Receptionist?

• To have a genuine and warm approach, with stand out people skills;
• Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like…
• Good communication skills, and level of English – both written and spoken;
• The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
• Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills

What’s in it for you?

We are proud to offer great places to work with our teams at the heart of all we do – we lead with a values led approach towards based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’.

Our bespoke Eden Extra’s benefits platform offers:

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuities paid monthly;
• Live in accommodation available
  
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
• Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies;  we genuinely CARE about our people;
• Access to Eden Engage – our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
• Enhanced familyfriendly policies- we want to help you feel fully supported during anysignificant life events. 
• Return to work financial support for those returningfrom maternity leave;
• You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

-          An opinion that counts….regular surveys and forums that ask YOU for YOUR opinion;

-          A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;

-          A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;

 Eden Hotel Collection is a passionate advocate of providing equitableworkplace’s, as such we seek to recruit, develop and retain the most talentedpeople from a variety of backgrounds, perspectives, and skills. We thereforeencourage applications from all genders, races, religions, ages and sexualorientations, as well as parents, people living with disabilities, and anyother groups that could bring diverse perspectives to EHC.