Guest Experiences Agent ***luxury hotel***

Incredible benefits

The Front Office department is looking for a passionate Guest Experiences Agent to provide guests with outstanding service in this stunning hotel. We are looking for someone with previous hotel experience with excellent communication skills and strong attention to detail while being able to multitask. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and can do attitude. This position reports directly to the Reception Manager.

Location: 100 Princes street, Edinburgh 

Employment type: Full-time, 40 hours per week

Working pattern: Shift work 5 days on 2 days off 

Salary: £25,397 + service charge 

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh castle. The interiors of 100 Princes Street are inspired by Scottish explorers and their travels. Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite. A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle. All guest rooms are equipped with every mod-con, including charging points for a variety of devices. The Wallace is our all-day lounge, dining room, well-stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.   

Key Responsibilities of a Guest Experiences Agent:

• Managing all emails and administrative duties including responding to guest enquiries in line with our mission statement: “no request is too large, no detail is too small".
• Creating guest itineraries within and outside of London.
• Ensuring that all arrival rooms are fully checked and prepared as per the guests’ preferences.
• Liaising with all hotel departments about regular guests, VIPs and their requirements.
• Participate in other ad hoc as well as related projects and tasks.

 What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month. 
• Professional, award winning learning and development opportunities from day one. 
• Fantastic recommend a friend and family bonus scheme worth up to £600. 
• Enhanced paid maternity leave & paternity leave. 
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets. 
• Discounted accommodation rates at Red Carnation Hotels worldwide. 
• Two paid volunteering days each year, because we care about our community. 
• Access to immediate Employee Assistance Programme, because we care about our employees. 
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel. 
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services. 

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.

Guest Experiences Agent ***luxury hotel***

Incredible benefits

The Front Office department is looking for a passionate Guest Experiences Agent to provide guests with outstanding service in this stunning hotel. We are looking for someone with previous hotel experience with excellent communication skills and strong attention to detail while being able to multitask. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and can do attitude. This position reports directly to the Reception Manager.

Location: 100 Princes street, Edinburgh 

Employment type: Full-time, 40 hours per week

Working pattern: Shift work 5 days on 2 days off 

Salary: £25,397 + service charge 

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh castle. The interiors of 100 Princes Street are inspired by Scottish explorers and their travels. Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite. A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle. All guest rooms are equipped with every mod-con, including charging points for a variety of devices. The Wallace is our all-day lounge, dining room, well-stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.   

Key Responsibilities of a Guest Experiences Agent:

• Managing all emails and administrative duties including responding to guest enquiries in line with our mission statement: “no request is too large, no detail is too small".
• Creating guest itineraries within and outside of London.
• Ensuring that all arrival rooms are fully checked and prepared as per the guests’ preferences.
• Liaising with all hotel departments about regular guests, VIPs and their requirements.
• Participate in other ad hoc as well as related projects and tasks.

 What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month. 
• Professional, award winning learning and development opportunities from day one. 
• Fantastic recommend a friend and family bonus scheme worth up to £600. 
• Enhanced paid maternity leave & paternity leave. 
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets. 
• Discounted accommodation rates at Red Carnation Hotels worldwide. 
• Two paid volunteering days each year, because we care about our community. 
• Access to immediate Employee Assistance Programme, because we care about our employees. 
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel. 
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services. 

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.