THE NOMAD HOTEL

NoMad London, a World’s 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates’ Court. As the NoMad’s first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort. 

‘The best of New York hospitality with London Charm’

THE ROLE - GUEST RELATIONS MANAGER

Reporting directly to the Front of House Manager, the Guest Relations Manager is an integral part to Front of House operations. Liaising closely with all hotel departments, the Guest Relations Manager will both lead and inspire others, to ensure the delivery of timeless and authentic service. With the desire to learn and develop while lending their innate ability to coach others, the Guest Relations Manager will take lead on representing NoMad London positively to all internal and external stake holders.

KEY RESPONSABILITIES

•  Build relationships with guests through active lobby presents, pre and post stay communications and supporting front office     operations 
•  Coordinating arrival experience for high profile guests ensuring excellent level of service • To assist with handling guest complaints and feedback in a timely manner
•  Manage amenities budget for Front Office, involving placing orders, tracking expenditure and monthly reports 

IDEAL CANDIDATE MUST HAVE

•           Strong passion for hospitality and excellent service
•           Must be an effective written and verbal communicator
•           Strong computer skills with knowledge of MS Office and Opera
•           Must be a good problem solver, creative thinker and planner
•           Experience in hotel operations

WHAT WE OFFER

THE NOMAD HOTEL

NoMad London, a World’s 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates’ Court. As the NoMad’s first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort. 

‘The best of New York hospitality with London Charm’

THE ROLE - GUEST RELATIONS MANAGER

Reporting directly to the Front of House Manager, the Guest Relations Manager is an integral part to Front of House operations. Liaising closely with all hotel departments, the Guest Relations Manager will both lead and inspire others, to ensure the delivery of timeless and authentic service. With the desire to learn and develop while lending their innate ability to coach others, the Guest Relations Manager will take lead on representing NoMad London positively to all internal and external stake holders.

KEY RESPONSABILITIES

•  Build relationships with guests through active lobby presents, pre and post stay communications and supporting front office     operations 
•  Coordinating arrival experience for high profile guests ensuring excellent level of service • To assist with handling guest complaints and feedback in a timely manner
•  Manage amenities budget for Front Office, involving placing orders, tracking expenditure and monthly reports 

IDEAL CANDIDATE MUST HAVE

•           Strong passion for hospitality and excellent service
•           Must be an effective written and verbal communicator
•           Strong computer skills with knowledge of MS Office and Opera
•           Must be a good problem solver, creative thinker and planner
•           Experience in hotel operations

WHAT WE OFFER