To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk and bell team in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the night operation.

• Supervise the Reception team in checking in and checking out guests.
• Oversee and manage the night operation ensuring compliance with established procedures.
• Accurate and efficient completion of the night audit and night checklist.
• Handling of guest requests to ensure high levels of service are provided
• Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling.
• Be responsible for emergency and health/safety related situations.
• Take ownership of complaints ensuring final resolution and guest satisfaction.

REQUIREMENTS

• Must have at least one year of previous experience in a similar role from a luxury hotel environment.
• Excellent customer service, teamwork and problem-solving skills.
• Good knowledge of Opera system, Microsoft Office and Knowcross.
• Fluent in spoken and written English.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
  
• Good work/life balance 
• Your birthday off (paid) after one year of service
• Hotel discount all over the world with Hilton Go!
• Private Health Care
  
• Wagestream
• Experience Stay - Breakfast included

Please note whilst we wish we could respond to all applicants, only those candidates shortlisted will be contacted.

To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk and bell team in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the night operation.

• Supervise the Reception team in checking in and checking out guests.
• Oversee and manage the night operation ensuring compliance with established procedures.
• Accurate and efficient completion of the night audit and night checklist.
• Handling of guest requests to ensure high levels of service are provided
• Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling.
• Be responsible for emergency and health/safety related situations.
• Take ownership of complaints ensuring final resolution and guest satisfaction.

REQUIREMENTS

• Must have at least one year of previous experience in a similar role from a luxury hotel environment.
• Excellent customer service, teamwork and problem-solving skills.
• Good knowledge of Opera system, Microsoft Office and Knowcross.
• Fluent in spoken and written English.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
  
• Good work/life balance 
• Your birthday off (paid) after one year of service
• Hotel discount all over the world with Hilton Go!
• Private Health Care
  
• Wagestream
• Experience Stay - Breakfast included

Please note whilst we wish we could respond to all applicants, only those candidates shortlisted will be contacted.